The Home Depot

Make sure that you know exactly what your getting because finding someone in there willing to help is impossible. I went in looking for sheet rock and had 1 question. JUST 1, and all I got was «I don’t know, this isn’t my department». Please do some research for yourself because the people here are clueless.

Never seen a place where the staff is so unwilling to help you and if/​when they do they seem so put out! We have been in the tool rental area standing & waiting for help for over 15 minutes! I hate to complain but damn, this is crazy. It’s back to shopping at Lowe’s — at least they’ll help you!!!

Just bought a home in the area and needed some things to help fix a few minor things and hang curtain rods etc. The staff overall was good. As is the case with a larger retail store some of the staff was very helpful while others couldn’t care less.

Wanted to buy a riding lawn mower most of the selections are currently outside enduring a massive thunder storm with no cover… Doesn’t inspire much confidence that these products are taken care of very well while they are waiting to be sold… Moving forward I wait in the lawn section by the limited stock they do have inside and asked two people questions and they both asked me to wait while they went to find someone who could answer my questions. 30 min later I gave up and left

Better than the Blue Box store. People here are very helpful. As I wander throughout I’m always asked if I need help — I’m too manly to say ‘Yes’, but like that there is someone there in case. This store is awesome. I’d also like to note that i recently bought a washer & dryer from them — First set didnt work out cuz the dimensions were wrong (front loaders) and they assisted me with swapping them out for top-​loaders and was very helpful.

This review is for the tool rental section of the store only.
The guys here seems pretty knowledgable about the tools they rent. I have had to rent snakes to unstop the main line at our house three times. They have always had what I needed on the shelf and got me in and out of the store quickly so I could take care of the problem. They have started to include giving you a free pair of work gloves with the rental– a nice perk because gloves are a necessity when doing this job! The prices are competitive and you can rent for 4 hours, half day, or whole day. They have a wide variety of tools for rent and I will not hesitate to return here if I need a tool I don’t own and can’t afford to buy.

My experiences with Home Depot have been hit and miss. This time was a miss. We purchased a stove here and scheduled a delivery (which was weeks out for our color). The sales lady went over the sells contract, but left out the part where installation was for plug-​ins only, no hard wiring. Okay, I get that they do not do delivery and hook-​up themselves, but it is the paperwork which she said she went over all the important details of it. ALL EXCEPT the part pertinent to our purchase! GRRRR
I refused delivery because the delivery guys did not know how to hard-​wire, plus said if the did know how and did it, it would null the warranty. Great a brand new stove with NO warranty, I might as well get a used one for $ 400-​$ 500 cheaper! UGH

The horror … the … horror.
Should I start at the end and work on the story backwards? After all, it was last Saturday when all this started — and, mercifully, this Saturday when it ended.
At noon today, I finally decided to cancel my order for a new garage door and my order for new flooring.
Why?
It was my moral imperative not to reward BAD customer service. To vote with my wallet not to condone HORRIBLE customer service. To point out that THIS WHOLE SATURDAY TO SATURDAY WALL TO WALL O-​R-​D-​E-​A-​L with this store had to end.
To post this on Unilocal — or ANYWHERE — run … don’t walk … RUN away from the corpse of what used to be Home Depot customer service.
I’m too upset to rant about the whole debacle right now (3 hours after) to expound.
But I hope to come back and write about the whole sad, sad story of dealing with this store (FYI, there are other Home Depot locations — I double checked this is the right Hellhouse).
P. S. If ANYONE from Home Depot is still «bleeding orange» talk to the store manager Rob and the «operations manager» Tim why this customer is unhappy.