Enterprise Rent-A-Car

I have rented from this location a twice this year since October and have had great service both times. I rented the second time a week ago. When I got there the initial vehicle didn’t meet my expectations. When I asked for a different vehicle with Bluetooth connectivity the staff was friendly and accommodating. Both vehicles rented were 2016 models with less than 7000 miles. However I would recommend getting there early or be prepared to wait. There is usually only 2 – 3 staff members assisting customers. I will use this location in the future.

I can’t say enough good things about this Enterprise location. They are very customer service oriented, which comes from the manager, Rashad. They have been very accommodating in fitting me to a vehicle. They even gave me a lift home, and I understand they will pick me up also. One of the busiest locations I witnessed in quite a while. Their prices are very competitive.

My personal vehicle was fixed and ready on 10/​31, so I returned this vehicle to its pick up location around 4−430pm (they close at 6pm) and was in and out in about 10 minutes. I thought I had got all my items out of the vehicle but left my kids Halloween costumes and my daughter’s homecoming dress and accessories in the trunk of the car. So I called that evening and they were gone for the day, so I went to the location when it opened Saturday morning at 9am to find out they rented the vehicle yesterday. I asked if they could contact the customer and they did, yo which she agreed to return the items later and they would call me. By 1230, they had not called so I called them and offered to meet the customer and after they called her, she agreed. The customer, Tracy (Le French) Grimes, was very nice, and from what I saw, she received the vehicle the way it was given to me. Like for me, they only washed the outside of the vehicle and obviously did not clean or check the inside. I was already disappointed in the customer service and even though I forgot the items in the vehicle I was upset by the fact that they didn’t even bother to check the vehicle themselves to ensure all items had been removed.

Worked out good for me. Set an appointment and went in the next day, got a car. What else is there to do renting a car? Had no complications and everything went smoothly. I would give it a five start, but prices are a little steep so it’s more of a star taken away because of enterprise in general.

The staff there are extremely friendly and knowledgeable. I had a very pleasant experience dealing with the personnel at this location. I would recommend this Enterprise location to all of my friends and family if they should ever need to rent a vehicle.

Enterprise Mesquite location is the worse place to rent a car. I have been waiting for a week to rent from them and they keep giving me the run around. My insurance sent the paperwork over to them a week ago and still nothing. Please, Please go somewhere else. Enterprise Mesquite location should be closed down or have everyone fired starting from management down!