Church’s Fried Chicken

I ordered from the drive thru and after paying they asked me to pull up to the front for my order. Waited 20 minutes and cars from the drive thru were leaving while I was still waiting on my food. Finally went inside with my receipt and waited in line for another 15 – 20 mins just to ask what’s going on with my order. Apparently they forgot, this location needs to get it together.

First off I want to start off by saying I love Church’s chicken, but this location sucks. I live near by so when I’m needing my chicken fix, this is where i have to go. Chicken is always overly greasy, and smells like old oil. I think the employee’s are stealing because they hardly ever have all the items on the menu. The sides are always half way filled. The mash and gravy are always in the same container (halfway filled) They don’t give out napkins unless you ask, they don’t have condiments like hot sauce and ketchup. I never get a reciept. 1 time when I asked for a reciept, the lady looked at me with an annoyed look and I had to wait a few more minutes for her to produce a reciept. On 2 separate occasions I ordered drinks, they sat in my car and melted, when I went back and looked in the cup, there was hair and dirt at the bottom. I no longer order drinks. I go here all the time because I’m always in hopes that maybe my last visit was just a bad day or a fluke, but it’s always the same. It saddens me. I have had to take my business down the street to Williams but williams doesn’t compare to church’s. I wish someone takes a look into what’s going on with place, because no chicken satisfies my taste buds like church’s.

I don’t know what the deal is with this location. It has certainly gone downhill. I had a taste for some chicken yesterday, so stopped by. I ordered a 10 piece meal, with mashed potatoes and macaroni for the sides and a large drink. Some of the pieces of chicken were old and some were fresh. The coating on the chicken was blah and not as good as it normally is. Even the mashed potatoes (which as usually excellent) were just ok. The gravy is usually thick and has a good flavor but this time it didn’t. The mac and cheese was HORRIBLE. I would rather have Kraft Mac and Cheese than the mess they served me. No cheesy flavor, no seasoning, just bland mac and cheese. Even the biscuits were subpar. I can’t see myself going back to Church’s any time soon.
Forgot to mention that the girl that took the order and gave me my food was super nice.