Ashley Stewart

I entered the store and the cashier asked if I had an email confirmation to accompany my shipping receipt. I stated I didn’t. She explained that she would not know how much I paid for the item without the email. I explained that I didn’t have it and couldn’t access my AS account. She then call Customer Service to receive the prices and processed my return. I was given a gift card. I informed the cashier that I would be shopping online again because I didn’t see anything I liked in the store. She assured me I could after extending great service.
I went online to make my purchase and I am unable to use AS gift cards online. I called Customer care and the representative Helen explained that AS gift cards can’t be used online. I then explained my conversation with the store representative and was told that the warehouse and stores are not aware that gift cards can’t be used online. REALLY NOW who hands the gift cards to customers I think it would be a store representative. It is 2014 why can’t we use a store gift card on a store site? I also can’t access my online account. I contacted customer care before speaking with Helen only to be told they did not have a reason for the technical difficulty. However they could reset the password. The only downside is that I would not have access to the account; but the representative could make the purchase for me and the company was under new management this may be attributing to some of my difficulties. What a joke! Why would I give any random voice access to an account that has credit card and personal information attached to it. I am now stuck with a Gift card I can’t use and accounts I can’t access. You have lost a customer for life and I am morning the loss of fabulous clothing.
I give four stars for clothing and zero stars for customer service and poor internal communication. Really AS fix the technical issues and communications. It is time to accept gift cards online. BTW AS your gift card doesn’t say I can not use online.