Verizon

If I could give them less I would… The sales reps are rude and don’t know what they are doing. The mangers are just as bad if not worse! Every Time we have to come here everything gets screwed up multiple times. If you are in a hurry they decide to take their time and waste yours. If you tell them that you are in a hurry they make a big deal about you being rude. This is the Worst store and the Worst service in the world. If we didn’t owe $ 350 for canceling on each line we would have canceled a long time ago

I am continuously being pressured by their employees for diffferent services I don’t need! I have been a customer of theirs for 10 years. I don’t want to change plans and have even had a salesman get angry with me. Their new plan is to increase their revenue and make their numbers larger. Not to benefit the customer. I even took my numbers in to one of the sales people I dealth with. He still tried to convince me but after 15 minutes told me sheepishly that I was right. Also be careful about the insurance they sell you. 24 months of insurance would be 288.00 and in addition they have a large deductible and they don’t have to replace your phone like your old phone. So like I sald «Be careful what you sign up for». After 3 days of new insurance, I have decided to drop the insurance and still have to pay the monthly amount. Not prorated or refunded. All to make their botttom line look good.

Had to wait a good 30 minutes while 4 «managers» just stand behind the counter looking pretty, then we speak up and finally we get a manager, Juan who is super rude and very cocky and should not be a manager! Called me and my wife liers, after 2 hrs of being there, he finally realized that we werent liers and replaced the new defective iphone 6s plus. Really rude customer service, very shocked that we were treated like this. **Do not go into this store if you are looking for friendly customer service!**

This is the worst customer service experience I have ever recieved. I just spoke with the manager, Veronica for 5 minutes and had to walk out of the store before I completely lost it. She blamed me for ruining a charger that they originally sold to me saying was covered under warranty for 1 year, yet when it’s broken they won’t replace it, but can offer a discount. Absolutely absurd. Do not go here, and especially don’t speak with Veronica. Verizon does not take care of their customers, at all.

Quick service and helpful employees that aren’t about making a sale, but giving you all the information you need to make a decision.
I met with Darryl, he was awesome. He knew what he was talking about, and helped us make our upgrade process easy and enjoyable. He was funny and helpful, but also clearly informed and professional. Give him a raise or something, he went above and beyond.

Needed to do a quick return, they gave me a really hard time. It was a manager helping me. He was snippy and actually pretty rude. I won’t go back to this verizon ever agian.

I’ve stopped into this store 3 times in the past month. Visit #1: Added to the wait list by a greeter and told it would be about 10 minutes. After 30 min, asked a different person where I was in line and was told the wait should be about 10 more min. Another 15 min passed so I asked again and was told 4 people were ahead of me and it should be about 10 min. I left. Visit #2 was almost the exact same experience as the first. The difference this time is that at about the 30 min mark, I heard a pushy salesman trying to up-​sell a young man by saying that if he didn’t get the insurance plan and his phone broke, then the babysitter wouldn’t be able to get a hold of him if something was wrong with his baby. His tone was morbid. I walked out. Almost didn’t go back but tried one more time.
On Visit #3 I waited only about 25 min for service. VERY nice guy named Michael (on loan from the AZ Mills store) helped me. He convinced me that I wanted the Motorola Maxx; said it came with 32Gb and I could add a 32Gb micro SD card, said the camera was great for action shots (for sporting events I attend) and that the sound & mic qualities were great (for when I’m in noisy areas). He also said that if I didn’t like it, I could pay the $ 35 restocking fee and get the Samsung S5 (which is what I was originally considering).
Don’t know if he just didn’t know the product, but what he sold me was a 16Gb phone with no micro SD slot, horrible auto focus and a ear speaker that distorts when the volume is turned up. I should know better to verify what he told me, but I didn’t; I trusted him. Shame on me.
I went back today to swap out the Maxx for the S5. It took several attempts with 2 managers assisting to get everything entered into their computer correctly. Training issue??? Once they resolved that, I was told that an additional $ 387 was due. This made no sense, since that’s the purchase cost of the S5 Bundle. When I asked about the $ 185 credit from the Maxx, they simply said that they can’t change the numbers, the price is the price. Ugh. We went around and around on the math…
1… I’m buying the S5 bundle w/​a 2 year contract for $ 387
2… I’m returning the Maxx bundle w/​a 2 year contract plus a couple extras for a $ 185 credit
3… I need to pay a $ 35 restocking fee for doing a return w/​in the 14 day period
4… The math is $ 387 minus $ 185 plus $ 35. I should owe about $ 240 (give or take considering tax).
One of the managers reappeared and said that the Maxx phone I bought was actually free. The $ 185 I paid was for the «bundled» accessories, which they won’t let me return per policy. Why not, since none of them had been opened? It’s just their policy, I was told, so I wasn’t getting any credit. They were simply going to charge me for the new S5 bundle AND I still had to give back the Maxx and all accessories AND I had to pay the $ 35 restocking fee for them to take back those items.
I was livid. After much discussion, I asked what they could do if I just wanted to go back to my old phone. Guess what? They could take back everything and I’d get the $ 185 credit. Seriously!!! They can do that only if I go back to my old phone, but not if I want a more expensive phone? What a joke.
In the end, that’s what I decided to do. It took another painful 35 minutes for them to get the credit to «take». Again, several managers had to «help» with each person saying the prior person had «done it wrong».
Bottom line, this store is a train wreck. The staff needs complete retraining. Michael from the AZ Mills store was either grossly misinformed or a complete liar.
As an aside: Another customer near me appeared to be going through a similar situation — Not only was she was misled about products when upgrading two phones last week, she was also originally allowed to use two gift cards that were subsequently removed from her transaction (because they were «misapplied»??) leaving an additional $ 300 balance due.

My experience at this Verizon location was quick, easy, and fun! Not the words I would normally associate with Verizon stores. I worked with a spunky dude named James! He was so helpful in getting me the right iPhone and accessories for my birthday! He was informative and not pushy at all! I would return to this location just to work with this extremely helpful, knowledgeable, and friendly sales associate! Party on!

Super helpful friendly staff here! I was on hold with Verizon dealing with an issue that took so long, I decided to find the closest actual physical Verizon store and found this one. Drove 20 minutes here and was helped and greeted immediately and they totally resolved my issue. Didn’t catch the name of the associate who helped me but I took this action shot of him in action that’s posted here :)

My experience here was 100% AWFUL. Was here for 2 hours to separate myself from a family plan. Nobody greeted us, it took at least 10 mins for someone to put us on the wait list.
When I finally got to deal with the sales rep, I was very specific about what I wanted because I had already talked to someone at another location, but Zachary tried to upsell me too much. I sounded like a broken record repeating what I wanted to do. And each time I declined the extras he would reply with «okaaay, whyyy» and «if you’re going to buy this stuff somewhere else just tell me,» NO! I don’t want it! I know he was doing his job, but Jesus.
This is THE worst verizon location, I will not be coming back and don’t recommend you waste your time here.

I had a horrible experience at this store because of Michael, a deceitful and/​or Incompetent Sales associate. Bottom line: I asked a clear question, and was given a clear answer. The problem is the answer he gave me is different than Verizon’s actual policy. I took his word for truth and ended up with something completely different than what I was told I was signing up for. Take caution when dealing with these people, the manager Josh took no responsibility for his sales associates mistake and said tough luck, I can’t/won’t work to fix the problem.

I just stopped in to pay my bill for internet service on the iPad. The first time I walked in I was greeted with a big smile and told it would be just a minute. That guy left and didn’t come back. I waited a reasonable amount of time, then left to run into Kinkos next door, my real reason to be in this center, to use their monster paper cutter. Then I popped into Sprint on the other side to ask a couple questions. I came back in here where I was again greeted cheerfully except this time I was helped right away by a different rep. The young man couldn’t have been more pleasant or efficient. Unlike the Verizon store near where I live in San Diego, there was no hardcore, high pressure sales pitch to fend off. Thank you guys, I appreciate just being able to take care of business and head on out.
Minus one star for the guy who abandoned me and plus four for the guy who treated me like the good customer I am.

I canceled my plan two years ago cause i was so fed up with Verizons B. S and my boss made me switch back and omg this location has improved soooo much they went above and beyond to help me out and i LOVE my droid razor maxx its amazing and the sales girl Krista was so helpful. And i asked her to not worry about switching my contacts over cause i had 1000+ contacts and all of them were mostly copies and she somehow fixed it when the Val vista one couldnt and i didnt get to say thanks so much. Alma school Verizon hooked me up today. Thanks so much!

Great service today. Popped in to get a new phone and the whole process took under 25 mins. Yosef and Leslie were very friendly and answered any and all questions. They didn’t pressure me and were understanding when I didn’t fall for the mandatory overpriced accessory upsell. Overall, great experience. Cheers to Yosef and Leslie for great service.

This location blows! From the smug attitude of many of the associates to the downright ineffectiveness of the work they pretend to be doing. It really is awful. Unfortunately, this location is the closest to my house.