Tom’s Camperland

Awesome people, family business. Must have patience here because they r very busy. Good Maint but have to stay on top of them getting it done. Quality Lance trailers !

What a pleasure it is to do business with a professional — who actually wants your business. Jason, our salesperson, spent upteen hours answering my questions, making my decisions a very comfortable thing to do. And I was not buying the most expensive unit. His knowledge of his products, competition and ability to offer options made this whole thing work. The deal has been made and delivery taken place. And he’s still there to help me. Of course, a quality product helps.
Tom’s Campers and salesman Jason, are a class act and I’m already looking forward to my next RV purchase.

I purchased my first camper from Toms camperland a few weeks ago. I bought a 2009 Lance camper. My salesman was Andy, and I cannot say enough great things about the experience. I felt like a valued customer and was treated great by the entire staff. My unit was prepared professionally and has been a blast to camp in with the family! There are not enough operations left with top quality customer service, and I would recommend anybody to visit and purchase from this store.

I dealt with Tom’s Camperland but did not end up making the purchase through them. After being asked to update my review, I agreed to as I too own a business and understand how a Unilocal review can factor into a small business’s success.
Back to my experience with Tom’s…
I communicated with Allen at Tom’s Camperland who made me an offer on a small trailer camper. He then asked for a $ 500 deposit (which I paid) to secure the deal. He then changed the details of the deal. He didn’t realize the dates we agreed to meet were Memorial Day — which he wouldn’t be able to accommodate. In fact, he stated that my camper would have to piggyback with another camper TBD making its way to California (Tom’s is located in Arizona). Needless to say, I was annoyed and bothered by the interaction. He then refunded my deposit and I moved forward with my purchase through another dealer. This was «the resolution.»
What was interesting to me was that Allen later contacted me to offer the camper one more time — at which point I was already moving forward with a second camper from a different dealer. At that point, the deal became complicated and stressful — my hope was that Allen would leave me alone to make my own purchase somewhere else. That’s what I ultimately ended up doing.
Even though I purchased my trailer through a different dealer, I will consider Tom’s Camperland for my future RV needs.

Originally we had a great experience from tom’s camper land, in the beginning we started off with Kyle at the phoenix location who in my book freaking rocked however we had to go to the Mesa location because his location didn’t have the new Aliner expedition we were looking for. Long story short Allen at the Mesa location took care of us did the deal however since Kyle put in some time with us I called the Phoenix dealership to make sure he got credit for the sale, I’m not sure what happened due to this phone call but Allen suddenly became too busy to give us the time of day and avoided us like the plague, when we came in and I signed the paperwork to pick the trailer up it was with a service guy Allen was in his office but didn’t take the time to speak to us. We have now had the trailer for about a month not completely satisfied with the trailer it has some cosmetic issues and I feel Toms Camperland doesn’t really care about its customers after the sale.

Beware !!! We purchased a truck camper from Brad only to find out the guy we trusted was not upfront about alot of things. People… do your home work and research the safety side when purchasing a camper. Also… review the numbers when dealing with any company and don’t become a victim of the smooth talking salesman. Their new location has gone to their head. The lack of building lasting relationships with their clients is not a priority to this company.

First of all, I think it is unfair for Rico L to post a 1 star review based on his brief experience. Did they not even ask for help? How can they assume they were ignored intentionally? Give them a break, they are busy humans after all.
As for my experience. 5 stars. I bought the trailer sight unseen and from California. I had to put a lot of trust into Allen and while he had several opportunities to take advantage of the distance, he treated me as if I were a local. When I arrived to pick it up, Allen took the time to walk me through it and made sure everything was good to go as I was headed out camping that very next night. I did have some issues, but Allen took care of it for me right away. They even delivered a part that was missed to my friend’s house. When I found out the battery was defective, and already back home in California, Allen did the noblest act that can be done under the circumstances: he sent me a check for a replacement battery. All and all I wouldn’t hesitate to do business again with Tom’s Camperland.

For being a new place or at least at a new location you would think they would be eager to welcome their customers. My wife and I have been walking around for 20 minutes and not a single soul has greeted us much less offered assistance.

I have to say. Brad the owner of toms really cares about his customers and takes pride in his business! There’s not many places where the actual owner reaches out to the customer to make sure every sale is satisfied.

Awesome selection of all campers! Nice indoor showroom. Sales people were nice and not overly pushy. Kudos! I was happy that we were able to «try» the sleeping arrangements since my husband is a tall man. Most showers he can’t even stand in. This made it easier to decide what camper would work best for us. Now the challenging part, money.

Great experience buying our T&G camper. They weren’t high pressure easy to deal with. We did have a discrepancy with a screen room that we bought with the camper. I was waiting to get the runaround but that never happened. Zack took care of the problem and rectified it quickly. They seem to be very honest. I would definitely recommend them. In fact we live south of Tucson and the RV dealers down here don’t have a very good reputation therefore we bought our camper based on reviews that I’ve read on Unilocal

I purchased my second bet topper from them go my 2015 tundra. Their new place on Broadway and Alma School rocks.

I bought my ARE truck cap 9 years ago from Tom’s and they were great to deal with. Today I stopped by to get an estimate on replacing a few minor parts that had become worn. Despite being busy, they updated the parts quickly and at no cost. Thanks for the outstanding customer service.

Previously, we owned a Lance 1575 travel trailer purchased from Tom’s. Over the last year or so, when any service was needed on the 1575, they always more than met our expectations. (hats off to Jose and the crew in the back). The overall experience was so good that when it came time to upgrade a bit, of course we went back to Tom’s. On our last purchase, we worked with Zach, who was great. This time around, as we purchased our new Lance 1995 model, we worked with Jason, who was also super to work with.
We have nothing to say but good things about this group. It is a excellent example that employees make a company. If you have a great crew, as this company does, the sky is the limit. I can tell you, it sure makes RVing a lot better for us, having Tom’s as part of the picture. Highly recommended. :-)

My wife and I purchased a used truck camper from Zach at Tom’s last August for a trip we are planning this spring. It was apparent from the start that Zach, Brad (the owner) and the rest of the staff have not only a passion for the products, but also, a passion for great customer service. Little did we know at the time how strong that passion is. We used the camper only once before we discovered a problem. Unfortunately we discovered the problem after few months, well beyond any reasonable expectation of warranty coverage for a used camper. I won’t go into detail of the problem, but it was evident that the problem had been concealed by the previous owner from Tom’s as well as me. I took the camper in and spoke with Zach about the problem. I asked for an estimate hoping for some consideration in view of the circumstances, but fully expecting to pay for the repair. Zach said he would have the service department look at it and get back to me. I spoke to Zach yesterday and he told me my camper is repaired and ready for pick up. When I asked about the charges he told me” there are no charges”! I just want to thank Zach and also Brad for creating an business culture that encourages great customer service. We purchased from Tom’s years ago and knew they were a great place to deal with. I wish Tom’s Camperland continued success and am confidant that they will be around for years to come.

I purchased a lance 2295, new. I spent 3+ hours doing a predelivery insp. Only one big issue which is a Lance design issue, in my opinion. Allen and Andy did a good job addressing the fixes. They are good folks and thus far I have had few issues. The lance product is B very well made, and they had a great selection of other products. I’ll buy again from the boys

When you want to do business with with a company that does everything the right way, then you want to deal with Tom’s Camperland. We purchased a new Lance 1985 TT from Tom’s and traded a Truck Camper that we had purchased from Tom’s 4 years ago. We’re were given fair trade in value and a competitive purchase price on the Lance.
Our initial delivery inspection was thorough and all questions were answered in a knowledgeable and relaxed manner. We had two small issues with the trailer that were remedied immediately and without incident.
You will notice an immediate friendly and family like atmosphere with Tom’s… we drove from San Diego County to Sunrise to purchase a second time with Tom’s, knowing that we would be treated well and fairly through every step of the process.
Special thanks to Matt, Brad, Fred, Dave, Jack and Jose !!!

I’ve been meaning to write this for two years now.
They sold me an absolute lemon. I sincerely home it was an honest mistake, though I’m pretty convinced otherwise.
They convinced me they had a Palomino pop up camper that was immaculate… only owned for six months by an older gentleman, and that he only used it once or twice, and realized it was too much for him.
They even convinced me to give a deposit over the phone because they were certain it was going to go quick. (sucker, I know)
I drove out there from Huntington Beach, with my wife and newborn. They got it on just before sunset and I drove back.
I should have known from the get go that something was wrong when it didn’t sit perfect when collapsed. More importantly, VERY hard for me to believe they didn’t know! It is very obvious to me that the previous owner probably backed into and overhang or something.
It has NEVER operated right, and parts continue to fall off. I am dropping another $ 2000 to repair it this week.
VERY Frustrating… Shop elsewhere first!

I drove 6.5 hours to Tom’s from Albuquerque after having had a super easy exchange with Brad on the phone. As soon as I arrived at Tom’s I discovered that my ABQ UHaul folks had put the wrong wiring on with my hitch. Alas, in barely 15 minutes, my wiring was fixed with an adaptor and new hardware and what could have been a nightmare and a delay was quickly and graciously solved by their staff. No charge. Before I left, I got a thorough rundown of my t@g camper by Zach, and was really happy with the service, kindness, and expertise I encountered by all of their employees. I highly recommend this business wherever you are coming from. Wish I could say the same for UHaul, although it was my fault for not double checking their wiring job.

Traveled from n. Cal to pick up lance camper. Service was great. Thanks to guys in shop installed camper tie down and loaded camper in a matter of hours and I was back on road home.

I have mixed feelings about this dealership. First of all, buying our RV from them was seamless and a pleasure. The sales people are personable, professional and accommodating. The price was the best offered in the entire western region, regardless of the claims made by other dealerships. The issue that prevents me from rating them higher, is the fact that when we took possession of our RV, the «walk thru», was practically non existent. This is time set aside to educate the buyer on the «workings» of the unit. Because of this insufficiency, we have now spent 25% of our four week vacation in service departments in various cities. There are certain basics that need to be included when selling an RV, and signing a contract of this nature, should never be the final act.

Purchased lance 855s from toms, everyone was helpful and Allen got me a great deal. I highly recommend toms, they definitely treated me right and went out of their way for me thanks to all at toms!!!

It’s unfortunate that I just read poor review of this place, because our experience was totally the opposite.
My husband had been working with the dealer via email’s and phone calls on a Little Guy trailer we were interested in on their lot. We live in Southern California. The right numbers came up where we were ready to make a purchase. With check in hand we drove out to AZ, not knowing if we were going to get what we saw and read on the ad.
We were greeted by the employee my husband was dealing with. Before we were, we had saw the Little Guy and did our own walk around inspection and had a couple of questions on some areas. But we got some reassurance from the manufacturing (via text) that all was OK after sending photos of our concerns.
The Tom’s Camperland employee was very helpful and pleasant doing business with, we hope for the same for the next customers.