The Waterstone Apartments

I had nothing but bad experiences here. I really wanted to live here for a couple years or more but couldn’t wait until my lease was up. Our first night here our AC was broken and wasn’t fixed properly for a week. Our freezer wasn’t fixed until a month before moving out, despite putting in maintenance requests for a whole year. Our car battery was stolen in the parking lot. We had to help a young women who was being stalked by someone in the pool area late at night.
Despite all of this our biggest problem was the water bill. They divide up water usage between all apartments, and we were assured ours would be between 30 – 50 $. It was usually 70 – 120 $.
Long story short, our apartment was tiny for the money we paid. Maintenance never did anything for us. Front office was incompetent (except one girl who was always nice). We experienced a lot of crime here. Oh and we didn’t know before moving in but there have been violent crimes here such as shootings and stabbings. I wanted to like this place so bad; it made me really upset that we had to move but it was just so terrible.

I have a one bedroom apartment and its huge. I have to huge couches, coffee table and an entertainment center. And I still have room for a dinning table. Kitchen is kind of small but doable. Bathroom is nice. My master room is huge. Two closest a with a box shelve in between. I can fit a king bed, dressed and desk with plenty of walking Room. I’ve been here for a year and a half and I really have no complaints. I read the reviews about crappy management and I guess they stepped their game up. Staff is friendly and no attitude problems. My neighbors are nice and the walls seem pretty thick cause I can’t even hear anyone unless they drop something really heavy. No bugs or maintenance problems and I lived in a non renovated unit. The only bummer would be that there is no washer or dryer in unit.

DO NOT RENT HERE!!! This place is a joke. The staff is rude and will talk to you like you have a tail and even if someone worked there that was nice it wouldn’t matter since they change their staff like people change their clothes. The only time they’re actually nice is when they’re showing you an apartment. When we first moved in, our apartment was dirty, the refrigerator and our shower in the master bedroom was broken, there were cigarettes and trash literally all over our balcony, the wall in the master bedroom was incomplete, not only did maintenance walk in on me but also contractors that they hire outside of the apartment complex. Not to mention to live on the second or third floor was a bad idea saying that every time someone walked up or down the stairs it felt like an earthquake. For some reason the police are always there I never knew why but I seen them often. I’m the type of person that leave positive and negative comments, so if this place had been a nice place to live well then this would be a whole different comment. We stayed our whole lease, the place was nice and clean when we left, and we got our deposit back so this isn’t a pay back comment, this is based off our experience. This place was not home for us. It ended up being a huge mistake but once your name is signed on that dotted line you have to ride it through. We would never recommend anyone to stay here. Ever! The best thing about this place was that Jamba Juice and Starbucks was right next door.

I recommend Waterstone apartments to anyone wanting to rent a apartment because Waterstone has helpful and friendly leasing staff, beautiful landscaped grounds with plenty of amenties to please your many needs, and most of all their units are comforting due to the upgrades done in our unit. Most of all the location is great for the simple excess to any direction in the greater phoenix metro area.

This place is a joke. Seriously. I’ve lived here for about six months, I have a year lease, and we are counting down the days until we can move out.
When we moved into our apartment, we didn’t have problems, except that we had a door knob missing which they repaired that day, and we did not have cabinets in our bathroom.
We received a newly renovated apartment, and honestly, it’s not worth it. Literally the week we moved in, three of our cabinet doors came off from everyday use, which we reported to the office and they did nothing about.
About a month in, they sent us a notice about repairing plumbing so we wouldn’t have water. A month later, they sent us another notice, except this time, the water was off for FORTY EIGHT HOURS. on top of that, they screwed up the plumbing so bad, we did not have use of our toilet for a week, AN ENTIRE WEEK. My boyfriend went to complain to the office and the lady told him to «Calm down», «stop overreacting» and that she knew we had «inconveniences» in our apartment. INCONVENIENCES? MY TOILET DIDN’T WORK FOR A WEEK! After that fiasco, we called the property manager about the issues we had had, needless to say, the following week maintenance came in to fix our toilet, and try to repair our cabinets, which they could not do because they apparently ordered the wrong size, and to this day, at our seventh month of living here; guess who does not have cabinets? ME.
The water is NEVER anything but scalding hot, I am expecting a baby in August and horrified of bathing it here, because the water burns me every time I shower or turn on the faucet or anything. Sooo annoying.
The water in the stupid fake river caused my cat to get violently ill, and for the love of god don’t let your cats outside, there are strays everywhere, which doesn’t bug me, but I hate knowing all these poor animals are drinking this disgusting water.
I am so pissed off with the way the office handles things. Yeah, my apartment is nice, it’s spacious for me and my boyfriend, but it’s not worth the money you pay when you can live up the street in a two bedroom for the same price. I fell in love with this place online, but trust me, the management is sucky. They’re typically friendly if you’re not a guy, they are always kind to me and ask how I am.
The maintenance is a little unprofessional, they’re always sitting in the clubhouse playing playstation and xbox. They enter even if you state them not to, and have stopped in my apartment without my knowledge on a couple of occasions when they are supposed to call you whenever they do repairs.
They also lied to us quite a bit, said we would have use of the clubhouse and we can’t even rent it for a baby shower.
I can’t complain about the noise level, it’s a pretty quiet place, but for whatever reason they now have a security guard that comes around at night and is a total creep who followed me to my car for some reason me in my work clothes is suspicious I guess.
The parking is HORRIBLE. We’ve got an assigned spot that is in the back of the complex because they’re assigned by number, and our apartment is right up front by the office. The parking lot is small and everyone drives like a maniac.
The laundry rooms on site are horrible, I’ve had clothing stolen from me and whenever the credit card machine is out the office ignores it and leaves it to residents to call and harass the company it’s done through, which is just ridiculous because it’s broken all the damned time. I don’t understand why it’s MY job to fix something wrong in the apartment complex YOU manage.
I am so excited to leave this place, and I would not recommend it to anyone.

Horrible! RUN AWAY! Management has changed at least twice since I moved in, each one was worse than the last. I just tried to put in my thirty day notice and the B**** of a manager told me that she wouldn’t let me, Ive never known a complex that was so in need of tenants that they wouldn’t let people move out. The model apartment that i was first shown was nice looking, but the one I moved into was a nightmare, complete with roaches and ugly appliances. Hot water comes out of the hot and cold water taps and forget about maintenance fixing anything, they will take at least two weeks. Stay clear of the drama, do not move into this complex.