The Roomstore

I agree with the other low ratings, this place is shady. I went in to find a new bed since I just moved to Gilbert, the selection was not very good and the salesman seemed sketchy. I didn’t like the vibe I got from him and couldn’t put my finger on why until we started looking through the inventory. He was a fast talker and sneaky! He reminded me of a sketchy cashier or company, after you made the deal with them and hand them your credit card, they quickly mutter an extra charge or fee. He did that to me as we agreed on my bed set and after we were already at the register, by failing to mention sooner that you have to pay a third party mover to get your stuff! I am pissed because I could’ve taken my business elsewhere and the kicker is they won’t give you your money back once it is done. Thank goodness they are going out of business.

If I could give zero stars I would. No wonder they’re going out of business with customer service like this.
They’re doing shady business trying to get paid on the side for delivery making you sign a contract sarong you received your furniture pre delivery, but at least the sales guy was pleasantly shady. (Though he did tell me «you’re going to get me in trouble» uhm, no, you’re going to get yourself in trouble. That’s fraud, and potentially theft.)
His manager John, on the other hand, what a complete a-​hole.
Clearly zero customer service experience. I really cannot believe how incompetent and rude every single salesperson there was. I’m just baffled. If you want cheap crap and aren’t worried about a warranty or honesty, then this is the place for you.

I would just ditto what Lindella F. Said and add that we had originally bought a set from the store on Southern Ave. Good service there, but when the set was delivered, it just didn’t look good. They say you have, I believe 7 days to return it, but I still had myself prepared to be treated badly.
We went to the Alma School store because we heard they had a bigger selection. I couldn’t have been more wrong about the treatment. Lana not only made us feel comfortable, but thanks to her and her mgr, worked out a great deal for us.
I’m baffled by the bad reviews, but anytime we need anything for our home, this is where we will be going back to.
I would also like to say that the guys who delivered our furniture, both times, where very efficient, and friendly.

This is hands down THE WORST experience I have ever had at a retail business of any sort. Ever. I am not exaggerating.
I purchased a bedroom set with a King size bed and a dining room set. Dropped $ 4K in one visit.
The sales portion of it went okay. Dealing with furniture salesmen is like dealing with car salesmen — they’re all fast talking sharks in business casual attire that you keep at arm’s length until you can hammer out a deal or loose a hand.
The nightmare came after the initial delivery and install. 5 days in on the new bed, the slats broke. At 6 o’clock in the morning they shattered. Along with the mattress, I came crashing down onto the ground. Luckily, I escaped with only minor scrapes and bruises.
It took this company 2 weeks and 8 visits to my home — EIGHT! — to finally get this resolved. The entire ordeal was surreal, I don’t know how else to explain it. Every visit was by a different set of two techs and none of them ever had the right parts or any sort of explanation for the sheer ineptitude of their company.
By the admission of several of their own techs, they initially assembled the bed incorrectly and used the wrong parts to boot! They brought the wrong slats and never brought or installed the middle support beams and support legs. In fact, until the 8^th and final visit, it was a comedy or errors. Just imagine «Yakety Sax» playing in the background as and endless parade of trucks and techs come and go, always bringing the wrong parts.
During this whole two week affair, I spent several hours on the phone with their customer service and warehouse representatives. Endlessly I was transferred from representative to representative and manager to manager, none of them having the vaguest idea as to what was going on and how they could resolve it. I wasted 5 days of paid time off from work waiting on them to come on different weekdays. On days I had to work I was reduced to begging relatives or friends to wait there in my place. When I did get a chance to speak to someone, there was never an apology, no one ever admitted it was their mistake and no one ever ensured me they would go that extra mile to make certain the next time they sent someone out it would be assembled properly and with the right parts.
I can’t even count the number of times I left messages for them on machines and with receptionists, where no one ever bothered to call me back. I’m convinced that if I wasn’t the one taking the initiative to keep calling them, they would have blew me off altogether. Astonishingly shady.
By the 5^th or 6^th visit from them and the job still not getting done, I became physically ill. I couldn’t keep food down and I was at my wits end as to how to go about getting this resolved. I am an extremely laid back person and I know sometimes things don’t go as planned, but by this point even I had enough. I was livid. Where was the accountability? Nowhere in sight. I lost my cool on the phone a few times — but, I never cursed anyone out or threatened them. The frustration and my feelings of helplessness just finally got the best of me.
And you know what the real cherry on top of all this slop was? After everything was finally resolved, no one — not the salesman, not their management, not their customer service or warehouse people — all these people I had been dealing with for the span of two weeks — none of them called to check to make sure everything was finally done right.
Steer clear of this place, this company.

Rude service. As soon as you put one foot inside the front door in the sales vultures attack. I asked for a specific item — a rustic/​old world style pub height table. The sales person walked me around the store pointing to different styles. I kept saying that what he was showing me was neither rustic nor old world. He continued walking in front of me, never looking at me, and pointed to more tables that were not what I requested. After me saying yet again that what he was showing me was not rustic, he sighed, then mumbled «You’re not going to find that here.» What a waste of time.
I noticed prices as I walked through and everything seemed about 30−50% higher than other stores. American Furniture Warehouse has the same manufacturers and styles for $ 100’s less. They also have friendly, no-​pressure sales help — not vultures.

Got another appointment for inspection The guy came out and did the inspection I called them the next day to find out what was going on they put me on hold for a while they came back and told me I can go reselect new furniture but if I wanted another warranty I had to pay for it but I agree with that I did use the warranty I did upgrade to a more expensive sofa so spent some more money and I did get the warranty The salesman was a nice guy and was helpful because we changed our minds like 10 times delivery Tuesday

My wife and I went here yesterday to make a final decision on which sectional to buy. Almost immediately after walking in, we heard a salesperson complaining about a customer to another salesperson. This pattern continued throughout our entire trip here; in all, we think we heard 5 (yes, 5) salespeople complaining about people who were shopping for and buying furniture. This does not seem like very good business practice to me, especially since they rely on us, the consumers, for their jobs and for the company to stay in business. I know people will be people and are not always a direct representation of the company they work for, but come on!
This has nothing to do with the quality of their products, just the fact that the people at this location were real jerks and turned us off. We went to another location, at Alma School Rd. /​60 fwy, and had the pleasure of working with Justin Stacey. He was very helpful, not overbearing, knowledgeable, friendly and is earning or business. I would strongly recommend asking for Justin, as he is a true asset to this company and was able to change the way we feel about The Room Store.

The other reviews were spot on! Customer service at this store is horrendous. Besides the differing stories on warrenty, protection, pricing, etc the total lack of customer orientation made me immediately walk out and head straight to Ashley Furniture — better quality product, honest sales people & most importantly Ashley cares abouttheir customers. I escalated an issue to the «on duty manager (Jay) and he proceeding to lecture me on their owners policies! Lost sale of ~$ 2,500!

Had the best experience here. Matthew was our salesperson, and he really took the time to get to know us and get to know our needs. We spent a couple hours debating a few couch models, and he was both patient and personable with my wife and I. To help us making a decision, he ended up asking if he could take my picture on two models to show that I really didnt fit on one (I’m a tall guy). I’d go back to this store in a heartbeat just to deal with Matthew again.

I would stay away shady sales people and tactics. I purchase couches table and chairs. Then returned some items and they never refunded me, had to dispute the charges and waste my time. I did receive the refund after a couple months because the roomstore had been found at fault.