This location consistently has the LONGEST lines of all time. One night my husband and I stopped in just for a carmel apple empenada after 8pm and we waited over 20 minutes! The staff came out and offered us a free drink, but this hasn’t been the only time we’ve had to wait. I also don’t like that you can only order taco bell items from their drive thru. The drive through is consistently long and frequently blocks parking in the area as well. Overall, if you have to get something fast, try Subway or McDonalds in the same area. The chances of you getting in and out of her in less than 15+ minutes is highly unlikely.
Charlie C.
Classificação do local: 3 Mesa, AZ
Got the 3 free tacos with a large drink but the cashier handed the drink cup with 3 fingers in the cup. She needs training.
Hailey S.
Classificação do local: 1 Mesa, AZ
This restaurant is filled with a bunch of druggies most of the time can’t successfully get your order done right they need help with their service
Matt D.
Classificação do local: 2 Mesa, AZ
We run thru the drive thru at this location as a matter of convenience. The food it typical Taco Bell food and no complaints with that. My complaint is the drive thru service. The workers are friendly, the service is slow and I can live with that but the order accuracy is terrible. 8 times out of ten the order is wrong. We check what we can check in the line but when we get home we may have the right number of tacos but not the right meat or something similar. Tonight we had a similar experience. The girl at the window checked it, we checked but when we got home it was wrong. There’s a problem here with this store.
Brandie S.
Classificação do local: 5 Mesa, AZ
It was around 7ish in the evening on 10⁄3 when«it» happened. I had had a distressing phone conversation that left me crying before I went through the drive thru to get a quick dinner for myself and my son. After I had paid at the window and received my order, the amazing team member handed me a caramel empanada and told me «I threw in this empanada because it looked like I need something sweet». Thank you so much to the observant and caring Taco Bell team member– you made a positive and significant impact on a customer tonight. It’s beautiful to see that there are still humans that care about others. Thank you.
Randy B.
Classificação do local: 5 Mesa, AZ
I usually only post negative reviews, but our last trip to this location was outstanding from a service perspective. The cashier was very helpful in making sure my daughter’s quesadilla did not have the spicy sauce as requested, then came by the table after we started eating to ask if we needed hot sauce or a drink refill. Oh yeah… and our order was right for the third visit in a row!
Ken G.
Classificação do local: 3 Phoenix, AZ
My past experiences have been pretty much like everyone else’s. However, I see a lot of new faces and I believe a renewed effort towards customer service. Keep it up guys, your on the right track!
Lee Ann W.
Classificação do local: 1 Mesa, AZ
If I could go for no stars — this place would be it! Our order was for take out. Waited 15 minutes for our order, along with everyone else. Than once we received, I glanced in to the 3 bags — all looked good and we headed out. Got home and we didn’t have L2 or L3 and ended up with 2 ears of corn, dozen hush puppies, and not what we ordered. Returned waited again just for someone to help me — was given correct order, was never compensated or apologized to. We were not the only one with an incorrect order. There were 3 other people around us that were given the wrong order. Only the man in the Postal out fit got comped his meal, amazing! Not going back again — it’s just too frustrating.
Scott L.
Classificação do local: 1 Mesa, AZ
I ordered some Long John Silver food, the food was cold and as I drove all the way to my hosue I found out they gave me the wrong order. Plus the lady at the drive thru window was rude.