Subway

Arrived at 8:44 on January 23^rd, close time was 9pm. The open sign in the window was turned off and lobby lights were turned off. There were 3 children in the lobby. A couple of them sleeping on the tables, the other sitting looking bored. They looked like they were waiting for something.
The door opened, though, but the woman inside said «we’re closed!» I said, «I thought you closed at 9?» After gazing dramatically at the clock on the wall for a few moments, she looked at me and replied «I already cleaned the line» while indicating to the clean assembly area behind the counter. I asked «is the food still out? You don’t close until 9, right?». She acted irritated and didn’t say anything. I said «it’s 8:45, and you close at 9, right?» She acted very annoyed and then said she would make me a sandwich. I said no it’s okay, not with the way she was acting.
It was clear at that point the kids were hers, just waiting for her to get off of work. So annoyed! I have a kid to get home to, also! Ugh. Not coming back, I will go out of my way to the franchised Subway at Guadalupe & Alma School!

First time going to this location. Will most likely be going to a different one in the future. The place is clean and looks really nice. Only issue I had was the person making my sandwich. I got a steak and cheese foot long and hardly got any meat on the sandwich. Once he finished toasting it he placed the sandwich on the counter and just stared at me. Usually they ask «What kind of sides would you like» but this guy just stared at me waiting for me to day something. Didn’t really think seem like he wanted to be here. Most employees I’ve seen at subways use the knife to help fold the sandwich when they are done with the toppings. Not this guy. He used his hands to fold it in half. I don’t plan on coming to this location again after this experience of lacking customer service.
Adding on to this review
Once I started eating the sandwich I found a piece of plastic inside it. I took the sandwich to the same guy that made it and pointed it out to him. He didn’t hesitate to make me another sandwich. So in the end the customer service is lacking but the people do their job right. Because of how well he took care of the situation I will most likely come back to this location again.

I normally dont review fast food spots but i hate this location so much i had to warn people. Literally located behind my job but i will drive to another location due to the complete lack of customer service at this location. Theyre always busy so they make your sandwich as sloppy as humanly possible. Dont bother saying light onion or heavy cucumber bc they just pile on as much as they can in the 2 seconds they give u to answer them. They always make me feel like I’m bothering them at work and NOBODY smiles. I gave 2 stars bc they will accept expired coupons. Half the veggies are frozen and they run out of dressings almost anytime i go there. Today was the final straw on this location… go the extra .3 miles to a different location

The girl behind the counter has a huge cold sore she kept touching. She was Wiping her nose in her arm. Didn’t wash her hands before making my sub. Siiiiigh…
Walked up to the counter to get salt and pepper. The other dude behind the counter was helping another customer, so I waited after. The girl and me made eye contact, and she walked in the back room. Everyone else was nice and clean, but the girl… Clearly was not.

The gentleman was cleaning up when I strolled up to the counter. He made sure to wash his hands before helping me. Always appreciated, even with the gloves.
There was a promotion for 6 inch that he applied to the footlong. I appreciated that little discount. The ingredients were fresh, place was clean… that’s all I expect at a Subway.
It’s located inside a Walmart. The man helping me didn’t provide a bag & napkins but I just put the sandwich in my Walmart bag and had napkins at home. No problem.