Sorrento Apartments

OMG! Worst management ever! Roach invested! Hot water goes off and on! Cops always near and by! Not worth the rent! I got charged late rent fee because they stopped doing partial payments (my sis and I split rent) she does online and I do money orders (so much faster) but I guess they don’t do it anymore and we were unaware or else we would of done it online but we didn’t know and had to wait for Monday to pay rent it was gonna be a day late (fee 25) that was okay. I go to the office and she tells me they don’t do partial payments no more and it all has to be paid full online. So I’m like ok we didn’t know or else we would of paid it online in time. we end up paying Tuesday. Then on Friday they call me saying they never got a payment or it was denied but they knew I paid online. But they charged me an extra 25 because I «supposedly» am paying late still. I argued that that’s BS cause they could have called me and told me or took the extra charge off cause we didn’t know! But we technically did pay we was denied and they knew. So I said Imma have to pay that late fee some other time then she said they won’t except it and she was gonna have to start the eviction. So I’m like okay whatever B. Then I go to the office to pay, the manager wasn’t there so the lady tells me to leave it on the desk (she wanted me out cause she was gonna she these folks the apartment) so she had to lock up. I said «you sure it’s gonna be okay there» then she goes ok I’ll put it in the drawer. I better not be getting a call tomorrow saying I have extra fee for not paying rent. don’t wast time money here! Lease is up in June can’t wait!
Ps I was excited that they had a gym so I wouldn’t have to go to get membership, I go to the gym and its a total mess! Warm as if it’s not warm enough outside, no tv just look at yourself
In a mirror, weight machine thing is so hard to use, machines broken!

I wouldnt give any stars and wouldn’t recommend this place to my worst enemy … Management sucks, nothing gets done … Pple sleeping in laundry room, washing machines always busted … Gym equipment has been broken for over 2 yrs … Area gotten worst, ALOT OF BREAK INS AND NO SECURITY … IF YOU WANNA LIVE HERE MAKE SURE YOU OWN A GUN … CANT WAIT FOR MY LEASE TO BE UP … Some apartments are roach invested and the hot water is always broken …

This is very dissapointing after living here for 3 years. Its my first time to received a FIVE DAY NOTICE. Since i payed thru ECHECK and on TIME I dont know what the heck is going on. Because i pay on time all the time. But this is CRAZY! There system on paying online is not GOOD it can cause you more trouble its better to pay MONEY GRAM. Than doing like this paying online. Hhuuhh… they are very irresponsible. I’ll be moving SOON. This is not gonna work out.

This is by far the WORST community I have ever lived in. My boyfriend and I moved in back in 2008 and lived here for 2yrs. Summer of 2010, I had gone back home for a few weeks. During this time, my boyfriend was involved in a fatal car accident in California. After this incident, it was going to take a couple weeks for his body to be transported back to Arizona. I called the front office and let them know of what was going since I didn’t know if he had paid rent. The lady I spoke to seemed to be very understanding and told me not to worry about anything. Three weeks later, his family and my mother drive me back to phx to pack up all of our belongings. When I arrive to the front door of our apartment, I noticed the lock looked different. It was gold, when it used to be silver. I put my key in and sure enough, it doesn’t work. Then I try his keys (the keys he had on him when he passed away)…Still nothing. So then I go to the front office and ask them for their spare. The spare they had opened the door and as soon as I opened the door, I couldn’t believe what I was seeing. The place was trashed. Every single cabinet and drawer had been dumped out. Everything was gone. Cameras, computers, tvs, everything gone. The only thing I had left of him were our pictures saved on our computer and that was gone. I was in a really bad shape emotionally, mentally, and to come home to that. Of course I confronted the front office about this but their response was that they were now going to charge me all of these late fees that they had told me not to worry about because I was accusing them of changing my lock and stealing all of our property. This is by far the WORST community I have ever lived in. I had to give it at least one star to post this review but in reality it’s negative 5 stars.

Want to live here? Don’t. No one in the office actually knows what they are doing. I have had to fight and claw my way through two eviction notices and I don’t know how many false late fees. Their Conservice bill processing constantly messes up and they never double check anything before they post evictions notices. I have never paid my rent late and I have always paid it, but was afraid EVERY MONTH that I was going to get another eviction notice because of some typo (which happened a couple months ago). Now I am trying to move out and leave on Sunday, but since they decided to start closing on that day I have to delay a thirteen hour drive until 9am Monday morning. I was told on a few occasions that I could just turn the keys in on the Saturday before but when I went to turn them in they kept telling me it was not allowed and the apartment couldn’t be left unlocked so I just had to wait until Monday. I also have no idea what happened to their drop box. I know they had one when I first moved in. I have had at least five different stories about how to turn my keys in two of which from the same person. No one in the office seems trained to handle any of the technicalities of working with tenants and property management and the office changes employees like dirty underwear. I lost count of how many different people have taken the management position in the two years I have lived here.

I’ve lived here for nearly 3 years. The apartments themselves is clean and nice inside and out. Neighbors keep to themselves and kind of quite beside the fire trucks always running to the retirement home nearby. But the management here is ridiculous they refuse to work with you on ANYTHING they are very snooty and rude… even if they are in the wrong they shrug it off with a «well I didn’t «and instead of doing the right thing! Maintenance does take a few days longer then any other apartment complex I’ve lived in but at least they’re kind…

Trash all over the parking lot, roaches in the kitchen, police officers on site nearly every day, domestic violence, AND THE WORST MAINTENANCE MAN IN THE HISTORY OF THE PLANET! It took him 10 days to change an outdoor light bulb, four days to fix a toilet, seven days to fix a shower, and when I asked him for some paint he told we he was off the clock! I have never felt more unappreciated as a tenant in any place I have ever lived! STAY AWAY!

I had the pleasure of staying in this apartment complex on two occasions – last April when my daughter invited me for Easter and I ended up staying for three weeks, and from Dec 6 to Feb 6 when I went to an extended visit over Christmas. I found the apartments to be spacious compared to where I lived in my young adult days and the grounds are very well-​kept. The office also responded quickly when repairs needed to be done. Their rates are very reasonable. My daughter is paying just over $ 700 for a two-​bedroom. The only disadvantage was there is only one bathroom. Each apartment has a little patio area and there are charcoal grills in the grassy areas for tenants to barbecue on. There is at least one pool and the parking lot for tenants is huge so you never have to worry about a place to park.
Oh yeah, they operate under a new name – These are now called Sorrento Apartments.