RV Phoenix, LLC

Rvphx was a great experience. I rented a toy hauler that was cleaned inside and out the pick up service was quick and thorough as well as the drop off I would definitely rent again.

A beautiful, nearly new toy hauler. The toy hauler was perfect, comfy and the envy of my camp.
Service was fast and responsive. I called in a Thursday afternoon and a few hours later I was hauling off my weekend toy hauler.
Explanation of how to used th trailer was thorough. Always asked if I had any more questions before we went to next topic. Made sure I understood how to use the features properly.
There is also many optional items available to rent that can take some of your preparation futures out of the equation.
The only con was when j selected to rent a hitch, it wasn’t a stabilization hitch, note was one available. I have a half ton and this trailer was within my tie limits, but my trip would have been less harrowing if a stabilator system was offered to rent.
If i had that system available it would be five stars.

We rented from this business twice, both times on Thanksgiving weekend 2013 & 2014. The first time we rented the experience was satisfactory. The trailer was ok, the one bad thing was they require you to pay in cash to get the advertised prices. They also require an additional $ 47 insurance fee through their insurance company, they call it a rider policy. You are never shown any documentation that they actually purchase the policy. The trailers should already have insurance on them, plus my policy covers liability. The second time we rented from them, the trailer we rented was not in the condition the pictures on their website depicted. The trailer canvas around the pop out beds were torn, the dining room table bench was cracked so when you leaned back it felt like you were falling. All the power outlets were coming out of the walls (safety/​shock hazard). The fresh water tank was leaking when we got out to our camping site. We called up the owners and explained the situation to them. We were only at Lake Pleasant. They said they had a mechanic that maintained the trailers. They basically told us we would just need to conserve as much as we could so we wouldn’t run out. This isn’t acceptable for anyone renting a trailer. The reason you have fresh water is to be able to use it, not conserve it. After a lengthy phone conversion they finally agreed to refund us $ 100 on the 4 day rental for our inconvenience. So we cut out as much water use as possible (no showers) and still ran out if water because of the leak. We still have not received our refund as promised. I would be very careful on renting from them since they have shown they will not refund any money as agreed upon. Since everything in a cash transaction you will be stuck. We will never rent from this business again. No integrity in my book

wATCH OUT!!!
If you want safety, this is not the place to rent. I received a trailer with 3 broken/​bent stabilizers. When I pointed this out upon return, I was told that stabilizers were optional on trailers & I didn’t really need them anyway.
When I picked up the trailer, Carson told me that the brake controller on my vehicle wasn’t properly connected. He told me to drive it from Phoenix. To Payson anyway, just make sure to allow for room to stop when coming down the hills!!! Really? I went to the place that had installed the brake controller & had it fixed before my trip. DO NOT RENT FROM THIS PLACE!

I decided to go on a little camping expedition so I looked online (Craigslist) and found
. I think I bothered the guy four times with questions before I actually made it home to look at their website on the main computer. It was very prompt about answering his phone each time I called. So when I got home, I looked online at the two campers he had left and picked the one I liked and made a reservation with deposit. I was supposed to get a call on Saturday to tell me everything was good at another call on Sunday to advise me where to pick the camper up from. I didn’t hear from him all weekend. I made two calls on Saturday and three calls on Sunday and left voice messages. On Monday-​same, no response from my phone calls, messages or email. Finally on Tuesday I got an email from him letting me know that he messed up and the camper wasn’t available. Gave me a song and dance about how he tried to go get a new one but it fell through. He couldn’t find it in him to let me know Saturday he was having issues so that I could at least try to find alternative means considering the camping weekend was vastly approaching. So 3 days before I was supposed to be camping, I found myself in a frantic panic searching for a last minute camper without getting raped in pricing. As an avid Unilocal user, I didn’t think to look at their reviews like I should have. I would’ve noticed the poor rating and I would’ve went elsewhere reducing my stress significantly.

**** WARNING — MUST READ BEFORE RENTING ****
I rented from they guys for Memorial day 2014, first of all they take CASH ONLY (which should be a sign). I showed up and get the trailer with my cash, backed up to the trailer, got it all loaded on then he asked me if I wanted Propane (which is REQUIRED to run the heater and fridge), and of course I said yes, so right away I was hit for another $ 60 or so. one would think THIS would come with the trailer right. along with a good battery, which I will get to in a minute.
So I paid the monies and headed down the road. I get home and smells like Propane in the trailer really bad, I call them back the VERY next day and he said roll the windows down to air it out… I said «OK» (not knowing how THIS is helping the obvious gas leak). So after a while it doesn’t smell as bad (of course ’cause windows were open). There was nothing he was going to do, so I just headed up camping after charging the battery for about 3 hours since it was dead. (when picking up ther trailer he said the batter would require charging 30 min in morning and 30 min in afternoon while up camping). Try 7 hours and it still WOULD NOT hold a charge. Great times.
So I get up to Big Lake and it is rather cold (29 degrees at night) and the gas smell was soo bad, my kids could NOT sleep in the trailer and the fridge went out so ALL of our food went bad.
So I get back to explain the situation to Carson and he said 1^st of all I should have SHUT OFF the Propane so it didn’t smell in the trailer. did I mention it was 29 degrees and with no Propane equals… yep thats right NO HEAT. I ask what he would do and he said they don’t do «refunds». so spent over $ 600 for a trailer that my family COULD NOT sleep in. ALL my food went bad AND the battery was dead.
and get this. he DID CONFIRM there was a gas leak in a fitting inside the trailer and STILL WOULDN’T refund a DIME, but he did want to give me a «discount» on my next rental… I OBVIOUSLY told him that $ 200 of my next rental was NOT WORTH my family Freezing due to his faulty equipment!
RENTERS BE-​WARE ! ! !