Red Robin Gourmet Burgers

our group of 7 waited for food and never received some of our food. what we received was good, but we had to ask multiple times for water, more fries and some of our orders. was very disappointing as this was not our usual experience.

I went here for lunch with my sister and her kids on a Friday at about 1 pm. The place was busy but not packed. We had to wait a little in the front to be recognized, but not too long to be annoyed. After being seating we were attentively greeted by our server. I ordered the whiskey river BBQ chicken wrap which comes with bottomless fries. I noticed they now had the choice for bottomless sweet potato fries and asked for those. The food didn’t take long to get. I immediately noticed that the wrap was extremely small for being $ 10, but figured I wouldn’t eat it all anyways so I wouldn’t fuss about it. After one bite I knew I couldn’t eat the rest of it. The wrap was so small but they used a larger (perhaps burrito sized) tortilla and wrapped and folded and contorted it so my first bite was mostly chewy tortilla with a little filling. I looked through the rest of the wrap where I took that bite and saw that it was nothing but tortilla all the way down the side. All they had to do was fill up the space with lettuce for goodness sake! There was barely any lettuce. That’s just being cheap. So, I flagged the server down and explained to her that I don’t normally ask to switch my food but the wrap just too chewy and asked her to switch it for the whiskey river BBQ chicken sandwich. She did and the sandwich came out shortly later. Much better. When we got the bill, we found out the sweet potato fries were an up charge of $ 1.50. I don’t mind paying for better things but I wish the server would have advised me when I ordered them. Of course the chicken sandwich was more expensive by a few dollars too, but I kind of figured it would be. My server was very good and the replacement food was brought out by the manager I think. Thought he did not state so himself. I will come back to red Robin because they took care of the problem effectively, but I will never get a wrap from them again.

Great place to go eat! Food is great… Husband had the Whiskey River burger and I had the Royal Red Robin burger… yummy! Fries are always so good and today’s waitress Nikki was really attentive and funny. The ambiance is great and you can usually see one of mm any sports events!

Had to wait to be seated even though the place was not busy. The booth, the plates and restaurant were very dirty. (see pics) The food was good and our server (Nick) was very friendly. This place really needs to get it together. Worst Red Robin experience ever.
Had to add to this after we used the restrooms. Both were a mess! The mirrors were all streaked and there was paper on the floors. (pic attached) Ridiculous… We should have gone next door instead of spending almost $ 50 in a dirty restaurant.

Seated in the bar so we can watch the MNF game. Waitress took our orders and we watched for 10 minutes as the bartender played on his phone before noticing our order. Then taking his sweet ass time to bring out drinks. Younger generations and technology = shitty service. I will never come here again.

We go to red Robin frequently but we have never had an experience turn out the way it did. First off, we wanted 2 different fries, one regular and one parmesan. We were told that it’s only one bottomless friends per 4 people therefore the 2 of us couldn’t have that.. But at any other Red Robin it’s fine. The fries they brought out were barely warm, you could tell they were left under the heat lamp. We ordered mushrooms and mozzarella sticks, the mozzarella sticks were good but the mushrooms weren’t cooked right, and the breading on them were gross. Our basket was filled with sauce and then covered with mushrooms to hide that they spilt sauce. The «nacho cheese» for the burger was disgusting and cold, when you think nachos, you don’t think cold sauce. The burger didn’t taste good either and usually they are fine. For some reason this Red Robin isn’t good. I don’t recommend going to this one, save your money.

Horrible experience! Waited at least 15 minutes before a server greeted us, our waters were empty most of the night and my food came out wrong and the fries cold. Both our plates were taken back and remade but it tasted horrible. You would think they would take someone having a severe food allergy a little more serious. Our server checked on us once the whole night to fill up our waters right after we had already paid. I’m a server so I’m not being mean, I just know how you should treat your guests. The only good part of the night was having my food taken off the bill. I will not be back.

My kids love Red Robin and we end up there for family gatherings often. We used to love coming here but like other reviewers have stated the quality has declined. Fry portions are smaller and nobody wants to continually beg for «bottomless» fries. I was excited with what I thought was an improvement in the kids meal only to be dissaponted when my son ordered from the new larger portions menu only to recieve a very tiny portion of pasta. I couldn’t imagine what the standard size portion of the pasta would have been. I wish I would have taken a picture. The manager brought us some additional pasta but it wasn’t much at all. My 8 year old decided we wouldn’t be coming back which is huge considering we used to come once a month at his request.

Quite frankly this is an over priced average burger joint. They have bottomless fries and drinks but how many drinks do you need. I have never been impressed with red robin.

Went here recently late (within an hour of closing) and felt like we were inconveniencing the staff by eating here. The food was slow and dry. I just feel like I overpaid for not very good food and service. I think I’ll stick to one of the fast food restaurants when I am in this area.

Red Robin!.. what can I say. besides that the burgers, services, staff is awesome… Been coming here for yrs my wife and I and the family. Never bad service and food, besides the very salty fries today but they fixed it quick. So no worries this place is awesome!..

Had a great late lunch after work. Redrobin is always a good place to eat but this occasion was exceptionally great! Sydney in the bar area was an excellent waitress! She made sure we always had enough bottomless fries as well as dipping sauce. Best service I’ve ever received at this location.

Stopped by on a chilly May night!!! Yes, you read that right. chilly in AZ. In May!!! Anyway… Our party of four thoroughly enjoyed our orders and can’t say enough nice things about out waitress Bernadette. The Black and Bleu burger was DELICIOUS!!!

Red Robin is always amazing! Big meals for great price and always delicious. Came here on many occasions and was never disappointed.

This place is disgusting. I had a better experience at tempe. The waiter was hardly there and when he brought out my appetizer he also brought out 2 small plates my plate was dirty, you could see oil and fingerprints. I told him I needed a new plate so he brought me one. We ordered when our food came out again you could see the fingerprints on the plate. Talk about unsanitary. Took one bite and I couldn’t continue eating. I called for the manager he was the worse I explained the situation and he said how else are they suppose to hold the plate!!! I’ve worked in a restaurant before and what he told me was completely insane. The to go box had oil and fingerprints all over it. He said they use gloves to get the box and then he said they didn’t and to top it off he didn’t apologized. Never again.

I don’t go out to eat a lot when I’m in Arizona. But inexplicably, I’ve been to this Red Robin twice.
What I can say is that the service has been good both times. Both times were crowded, busy nights. The first, I was just there for dessert, but the place was slammed. They took care of the dessert and we were set. The shake I had? Well… the service was good, anyways.
The second time I came in a large group. We were kinda picky, and the server was on top of it, taking care of every request. I got to see lots of dishes delivered, and I still think the winner here is the giant mud pie. Everything else is second place – maybe the fries are a thing because they’re AYCE, but they don’t touch the pie. The food is sound. Fine. It makes for a good place to take a big group and everyone can order stuff that they recognize.

This used to be our favorite family restaurant, not any more. They have been going through a lot of changes as the other reviewers have noted, and change here is not for the better.
First off we always have to wait. I understand waiting if there is a wait, but not when the place is half or more empty. Every time they offer the same excuse. A server called in sick. Actually 4 – 5 would have to have called in, but I don’t believe them regardless. It’s this way all the time.
They serve ‘bottomless’ fries, which is great for kids. However, now you have to plan on the first batch and those that actually come with your sandwich being cold. They’ll say they are sorry and bring more in 15 minutes.
They have an elaborate allergy procedure, which is important to us, and the kitchen will mess up the first and maybe second time anyway. Other than the time it’s not so bad when you expect it.
Refills are hit or miss depending on the server but generally better than most places. The food itself is still about as good as it always has been, it just takes a lot longer now.
If you complain to the manager (assuming there is a real issue) he will handle it well, say he’s sorry, and usually comp the wrong meal. He’ll say they are better than this and ask for another chance. Unfortunately there’s only so many of those to be had.

I shouldn’t even be giving this place 1 star. That’s being generous!
We were the first people to walk into the restaurant of 3 groups the same size as ours and were the last to be seated. We waited 5 – 10 minutes to be sat in a almost empty restaurant. Then waited another 10 minutes to even see our waitress to put in a drink order. Noticing how slow the service was going we figured we should put in our food order as well. We didn’t receive our food for 40 minutes. You wouldve thought we had the most complicated order ever! A regular burger shouldn’t take that long. Needless to say we’re unsatisfied and didn’t see our waitress again until the check arrived. We were never checked in on or asked if we needed anything. This is the worse customer service I have ever received in a long time. And I am sympathetic when it comes to less than par customer service if there are special circumstances (busy day, understaffing, etc.) but there was no reason for this HORRIBLE customer service.

Red Robin is a good burger joint, my burger was cooked perfect for me lots of bacon (ie pig out burger).
Lots of fries. Very busy place. They also have lots of speciality drinks, milkshakes. Very nice place too hang out with friends. I really like red robin. Good variety of burgers, salads. The french onion soup is really good if your husband doesn’t steal your cheese. And our friend had clam chowder he said it was very good. So all in all its a great place too meet friends hang out and visit.

#notmyredrobin. The chain has been going through lots of changes and unfortunately, not for the better. I used to love their wings and really thought they were some of the best around. And now, they are terrible! Opt for the Rib Tips instead.
I’m not a fan of the smaller plates they serve the food on. Felt like my burger n sides were ready to fall off and no room for ketchup so I can dip my food. Also, I’ve been ordering the Keep It Simple burger for years and have consistently been served a juicy, well sized patty that is cooked right. However, on my last visit I received an overcooked, dry, small patty after I asked for no pink. This really did look like something you’d get at a fast food joint. Unfortunately, I’m done with this place and do not plan on returning.