Rally’s Hamburgers

Use to go to this location & last time we went, we did the drive-​thru & they got are order wrong that was a few months ago. So we thought we would try it again but go to the walk up, they still didn’t get our order right & the French fries size looks a lot smaller then I remember. Needless to say do not go here!!!
They will get your order wrong your food will be cold unless you eat it right away & even then it’s not hot, this location is the worst & I will be taking it up with the owner.

Way over priced. Should’ve went to McDonald’s across the street. Ordered a coke it was watered down so I asked to change for a sprite and still water downed. The chicken sandwich wasn’t as big as I thought it would be. Only good thing is their fries.

Super slow service for 10 o’clock at night. It’s been 15 minutes since we pulled into the drive thru and we just got our food. Our teenage son loves the food but I find it repulsive.

Food is usually hot and fresh.
Always open
Drive thru
burgers, fish, chicken, hot dogs, wings, dessert.
DELICIOS FRENCH FRIES
CONS:
Menu is really small and far from the speaker so it is better to walk up.

Just stopped by for dinner and am extremely annoyed. There were probably 4 – 5 people working and not many customers at all. I got greeted and when I started ordering the man didn’t say anything and then asked me to repeat the meal again, so I did and both times I said no ranch on the burger medium with their smoothie. Then I ordered my second meal with only ketchup mayo cheese and lettuce on my burger, medium with a Dr Pepper. When I got to the window the 4 or 5 people working were talking about casual things, chatting about how long each of them worked there and not really paying attention to the customers. I also think one of them was the manager. When I got my order and drove all the way home I saw I got one burger with ranch. One burger with onions pickles mayo mustard ketchup and cheese. A small fry and a medium fry. A smoothie. And a coke. I work in fast food. I get that there can sometimes be mistakes, I get that you want to chat with your co workers. I absolutely hate when customers don’t really understand that we are human behind the counter and sometimes get something wrong. But 4 things??? If it was just the ranch or the onions and mustard, no biggie. Just the coke, fine, it’s just a drink. The wrong size fry, I would like to get what I paid for, but it’s the difference of a few cents. Whatever. But all four mistakes in one small order? While the crew is talking, and not paying attention? Maybe there are some things that can easily be worked on.

Listen to the reviews! Worst service I’ve ever had and the food was just as bad. I’ve never left a burger unfinished until I ate here. The fries were stale, the bacon on the burger had the consistency of rubber and the bun was soggy with grease. Go to the Carl’s Jr across the street and grab an All Natural Burger for your fast food fix.

Pulled in to this restaurant en route to San Diego… I have lived in Chicago all my life and the Rallys on the Southside moved twice as fast as this place! I mean 20 min in the walk up for two entrees? I got full on my pop before my food came. Cheese wasn’t melted on my burger.smh.Come on yall… we gotta do better

Have been sitting in line for 20 minutes now and am going to be late for work as I am trapped and can’t back out! Don’t they have enough staff? It is dinner time already! Will not be back!

Honestly its in a bad part of town, but the food is as good as it gets. I could eat here every day if i didnt get so damn fat. The fries melt in your mouth and the burgers are priced nice and the meals are portioned right. I dont understand the negative comments really and i eat here a few times a month.

Love the the chicken bites, service is slow and borderline, but 9/!10 the food rocks!

Before I wrote this review I read the other ones I don’t usually go myself my girl goes and picks up the food for me food is always hot food is always good I cannot comment on the service but I like rally burger

Slowest «fast food» place I’ve ever been. Rude employees too. I just waited in the drive through for THIRTEEN minutes and there was only one car ahead of me! This place is freakin terrible. The food is okay, but the service is so bad I won’t come back.

Usually I’d hand this place a solid 3 stars because I do like me some Rally’s fries… But I guess they were so busy they couldn’t help but keep messing up the order. A side note-​carpool to this location because they have a double drive thru. If you have a passenger you can take the left lane which is always faster cause no one uses it. It’s like an HOV lane for food.
Ordered food for me & my employees and when I received the order it was a little light. I was missing 2 burgers & a fry. The fry was on the receipt, they just missed it but somehow they forgot to add the 2 burgers to the order, even tho she confirmed it back at the drive thru speaker. So I had to dish out some more coin and wait for them to make me some more food.
Food is decent but I guess today just wasn’t their day. I won’t be giving up on them but I would like to see a little better customer service & speed cause thats the name of the game race fans!

Wish i could give no stars. Management is unprofessional, unsanitary, and rude. Order a sandwich took a bite, order was wrong took food back spoke to manager Ana. Most disgusting health code violation. She took my sandwich which i had already bitten. Told staff open my sandwich put correct ingredients in, gave back bitten sandwich and began preparing other orders without switching gloves. Huge health code violation. DISGUSTING. Who knows how many orders she tainted with such disgusting habits. Poor Management all around.

its been forever since ive been to rallys. so glad i came back!
pros:
plenty of seating
food served was fresh
french fries were yummy! gotta luv baconator! lol
staff was friendly
place was clean
cons:
high prices
no trays given for dine in use, everything bagged like it was to go only. weird
apparently they have no plastic knives to cut ur burgers. but did offer to cut it for us.
will i come back? i sure will :) i stayed full all evening on the meal i had there!

Have been to this rally’s multiple times and it just gets worse each time. The food is always delicious but the service is terrible. Always takes way too long even if you’re the only one there. The employees are always rude and could care less about your order. The condition of the building and parking lot is horrible. Be warned there is a giant pothole as you enter the drive thru!

Not only rude but seriously, the slowest service ever!!!

WORST fast food service EVER. I went to grab something FAST (key word) to go and I waited in the drive thru line JUST to order for 10mins and then when I got there was told «just a min» and 5mins later she finally took my order (mind you there were NO cars at the window). When I pulled up to the window I got my drink and then was told to go park and they would bring my order out. Looked like I was not the only one, there were the others siting waiting in their cars. I did ask before I left the window how long it would be and she told me 3mins…10mins later here comes my food. There is a wall that runs in front of the parking spots to the bldg so when the food came out they bring it to the wall for me to get OUT which I can’t because I have a broken foot and on crutches. THERE WAS A REASON I WAS ORDERING FROM THE DRIVE THRU.

I don’t know why I keep coming back to this place. Ok I know the fries are ridonculous but I’ve had better service at a funeral home. I seriously had to wait to place my order at the drive thru while the cashier talked to her friend. Diggity dumb. I guess if the only ppl you can find to work there are meth heads then it’s expected but seriously worst service ever.

The line was fast, and considering there are 2 drive-thru’s, I don’t know what took them so long with these other customers that reviewed this place. The food was actually pretty crappy, although the fries were good. I probably won’t go there again. You truly get what you pay for.