Outback Steakhouse

We visited the Outback in the Aquarius Hotel in Laughlin, NV on May 26^th, 2016. It was really a delicious filet mignon and the servers were awesome! But we live in Mesa, AZ and I’m leery of going to the Outback here, after reading the unfavorable reviews. Have they changed management in Mesa? I would like to go there for our anniversary in August, but am hesitant.

Worst outback in the chain! Service and food were awful. Just close this place already…

Wowww Awesome experience… all started with spectacular server (prompt & friendly) Cali. Also Matt was super cool and helpful. The bartender Chris was a consummate pro. I looked for Kim «Hollywood» to let the top dog know their entire staff was Great ! I had the surf and turf and both were cooked to perfection & I’m a fussy Manhattanite and Cape Codder so, I know my steaks and Lobster ! Thanks so much for my experience. Great Food /​Great Value.
I will send friends, relatives and I’ll be back soon myself. Highly recommend this Outback near Gilbert Rd. & wish 6 stars were available — they earned it :-)

This Is The Perfect Dinner Date Place. Martinis, Bloomin’ Onions & Steak Dinner! I Think So…

Have always searched for an Outback when staying in a new location. However, after dinner the other night I may have to change that option. Both of us ordered the special Sirloin mine was suppose to be medium hers was med rare. Both came rare also it came in slices 5 slices ¼″ thick and tougher than shoe leather. Don’t know what was going on in the kitchen but the cut slices were with the grain and not against it which would have made it more palette able. Long story short we left and went down the road. However I have to give kudos to our waiter who still got a nice tip for his service and the manager for his help over this. Sad to say this was my last visit to Outback they used to be #1 in my travel book now they are out completely don’t know if they were bought out or what but the quality is down at the several I have been to in many states.

The food and service at this location has always been top notch. Tasty food, seasonal selections and fun drink options (alcoholic & non-​alcoholic). The only downfall we have noticed repeatedly is that the floor is ALWAYS extremely slippery. We have noticed every time we have visited this location and have feared that we might slip and hurt ourselves. This seems to be worst on the left hand side of the restaurant from the entrance, but was also pretty bad in the restroom area on the opposite side. This is not enough to keep us from coming back, but management might want to look into the issue before someone falls.

I had the lobster and my husband had the shrimp which is a new menu item. He really liked his meal! Mine was good but not awesome. I expect a lot when I’m spending $ 26 a plate. The waitress was very good though.

This is been one of the worst experiences ever in a restaurant. Do not try to use your E-​gift card from your mobile device. You need to print it off before going to the restaurant. No instructions on the email. But when you get ready to pay and use it on your mobile device you cannot use it. Call customer service no less then five times. (called daughter and she was going to print it off and bring it to us) The link always said that it was a disabled and to call customer service. After over an hour. Gave up and left Full payment. never could use our gift card.

This use to be my favorite place to eat. I love steak & I’ve eaten steak everywhere and I’ve always enjoyed Outback steaks the most. More then Ruth Chris or any of the high end places I’ve experienced. The last couple times we’ve been here I’ve noticed some serious change in the quality of the 10oz ribeye they have served me. The steak is now leaner thiner & a lot more like a steak you’d get a place that doesn’t specialize in steak. I’m very sad because I truly loved this place but this will probably be the last time we eat here. Back to Longhorn Logan’s & now what use to be my 2^nd favorite Texas Roadhouse.

In Las Begas, Outback was my favorite steakhouse. We were having a special get together Thursday night and chose Ouback on McKellips as our meeting place. It was a disaster! My friend got a butterflied sirloin that was rare, although she ordered well done. Her steak had to be replaced. Most disappointing was the bone-​in ribeye that was so tough, you couldn’t cut through it. I managed to carve out one small piece and it was like chewing shoe leather. And all the wonderful seasoning the ribeye is famous for were totally missing. So I had an absolutely tasteless, tough steak. To their credit, they didn’t charge me for it. I also ordered asparagus as a side dish and they brought me a plate of asparagus that they’d burned black plus they put some not so burned asparagus on my dinner plate. Who serves the food they screwed up? So, the asparagus was inedible. The garlic mashed potatoes were fine. That was my dinner. The whole evening was ruined. I brought the steak home thinking my dog would eat it, and even she couldn’t chew it and just spit it out.

You can usually expect good food and service at Outback and today was completely opposite. Came out for my moms birthday dinner and we didn’t even care to mention it so we could leave even sooner. Hopefully they correct their lack of service.

I dont usually dine at chain restaurants but was with other family member that wanted to eat here. I liked that I could put our name on the list using my smartphone. Luckily it wasnt busy so when we got there we were seated immediately. Our server was fantastic, his name was Michael, so personable, helpful and genuine, I want him as a server if I were to go back. The food was good and the bread was fresh.

So not impressed. The manager was the only good thing about this location. Server was rude especially to my husband. She spoke over him and cut him off I don’t know how many times throughout our visit. She also talked so much that she didn’t pay attention to what each of us had ordered and had to come back and pretty much re-​take our parties orders. Not once did she come back to refill our waters and gave an attitude when we requested it. Also, the food was so so. I’ve had better and definitely made better at home. I will not be going to this location again.

My wife and I went here today for a good steak dinner and of course the Blooming Onion. Well the onion was great but the steaks were over cooked. Everything else was fine. We have been here numerous times and never had an issue. That said, everyone makes mistakes. We did not complain but the waitress realized we were less then satisfied. She told the owner and he came to see what the issue was. He asked how we ordered them and he agreed that they were not right. He said he would take them off our bill and offered us another steak, we declined and told him he didn’t need to do that. He responded «I’m the owner and i can do what i want.» Now that is costumer service. Very rare these days. Thank you sir and we will continue to frequent your fine establishment. I highly recommend this Outback Steakhouse.

2÷18÷16 ANOTHER UPDATE:
I swore I’d never go back, but my steak-​loving husband dragged me there kicking and screaming. I was pleasantly surprised. The food quality was better and the staff is kind and happy. This might sound crazy, but the Chocolate Thunder From Down Under is back to normal, too.
I think maybe Outback must have been in a rut but they have improved. At this time, I have no reason to not give them a full 5 stars. We have been back a few times and look forward to returning in the future.
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5÷8÷2015 UPDATE:
We returned tonight, probably for the last time. Our waitress was VERY nice and personable, but the food was barely edible. My husband ordered the chicken ceasar salad. The lettuce was soggy and partially wilted and the chicken was ice cold and had a nasty texture as if it had been in that state for quiet some time. Between the two of us, our meal was nearly $ 50 and we didn’t even order dessert (see below for explanation). What has happened to the quality of food in restaurants these days in order to save a buck has resulted in high prices and disappointed customers. It never used to be this way but now I don’t even recognize my favorite restaurants any longer. Sorry, Outback. I can’t do this anymore. :-(
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I have always felt like I have been able to count on Outback being a reliable and delicious place to dine, no matter where I have found myself in my travels.
That being said, I have never had a very good experience at this location, despite eating here maybe 10 times. Here are some of the latest events:
The waiter huffs under his breath because I «just» ordered a salad
They get cranky if we have a coupon
They seat us at a dirty table with no utensils or menus
The service is beyond ridiculously slow
Worst of all, and I can’t prove this but I know it’s true, THEY HAVE CHANGED THE CHOCOLATE THUNDER FROM DOWN UNDER!
I have ordered and eaten this dessert for YEARS at locations all over the country. It is the one thing that draws a vegetarian like myself to their restaurants. Years ago, I asked a waiter about the delicious sauce and he told me that it was imported from somewhere like Switzerland or something. OMG — DIVINE! Now, suddenly, it tastes like they are mixing it with cheap Hershey chocolate syrup. What the heck?! I am SO sad. What’s worse, they are VERY stingy with it. :(It is no longer worth my money and I no longer have any desire to choke down re-​heated side dishes just to finally get my dessert at the end of my meal.
I get that the economy is in the tank but did you really have to ruin the best part of your restaurant just to save a few pennies???

Either Outback has deteriorated in quality and variety or just this particular Outback was nothing special. We had a Steakhouse Salad and a kids tenderloin w/​fruit cup meal. The kids meal was about 3 bites. We had to order another one because my tiny 10-​year-​old girl was still hungry. My salad was just a pile of salad mix, clearly from a bag, with slices of steak on top. It was very tasty steak, I’ll give them credit for that, but the whole shebang wasn’t much to get excited about. Maybe if we were bigger eaters and ordered the giant entrées this chain is famous for we might’ve been more impressed. The bloomin’ onions and giant steak platters going by looked a bit better. Moral of the story: if you’re looking for a light healthy dinner, like a paleo-​friendly protein + veg option, you won’t be very impressed here.

This restaurant is now open for lunch on Friday and Saturday. The blooming onion was delicious and we had the double hamburger. The food was good, and our waitress was attentive.
We were cold when we were seated but our waitress had the manager adjust the thermostat.
We enjoyed our dining experience today.

2 stars for good service although the hostess skipped us even though we did the «call ahead»
The food at outback is mediocre at best. I never order steak there bc it doesn’t measure up to Flemings, Mastros etc.
Mahi mahi is dry.
Cesar salad w chicken (precooked slices) was bland.
Cheese fries w ranch are great when yr drunk.

I don’t know why Outback gets so many mediocre reviews it is not nearly as expensive as Ruth Chris, Morton’s, The Keg or any of the other high and prime rib or steak houses. How people can compare them to each other is unreasonable.
Once again for the price. Outback has always had great steaks, great service for a decent price. I had there prime rib with vegetables and an add on of grilled shrimp and everything was great. For the people who like the Outback grilled shrimp this location still has the remoulade sauce that is awesome sauce they use on the shrimp that the other locations have discontinued to offer on their menu.

$ 109 bill. I hate it when I feel like I could have had a better meal in my own kitchen. Why would you serve me brown sugar that is so lumpy and hard as a rock?
It wasn’t even sticky or the rich brown color nor did it smell like brown sugar should smell. It’s obvious it was stale. Why would you even bring that out to me?
The 6oz filet was so thin and had no texture to it at all. I eat filet mignon ALOT, and in the price point that Outback is selling it for, it is outrageous that it tasted like it did. I had to ask for A1!!! IF A CUSTOMER HAS TO USE A1 to choke down a $ 20 steak in your restaurant, SOMEBODY SHOULD BE ARRESTED!!!
The waiter was pleasant. The sweet potato was good, even without brown sugar. But I can make a sweet potato at home for 1.00.
I didn’t like this visit at all, and for me to give it another shot, it would have to be FREE!
I would rather go Mastro’s and spend an extra $ 15 for an 8oz filet and feel like I died and went to heaven. People who eat here are selling their taste buds AND their self respect short.