Network Automotive Service Center

I was referred to Network by Discount Tires (whom I had bought a set of tires from a yr ago) as I was trying to get a second opinion on some car work I told needs done by another auto company at my oil change. I am an older gal, know nothing about cars, disability income and struggle with people who talk to you like you know are to know what they are talking about (meaning cars at the moment). So I called Network and asked if they could do a second opinion because the first one I received (won’t name at this point) was so much money I just couldn’t afford it. Just hoping that they see something different and have a lower estimate. I talked to a Jack at the counter, who seemed like a nice guy to the older male customer sitting there waiting who chatted with him. But I didn’t feel real welcome by him when coming in and telling him why I was there (had an appt), almost felt like me getting a second opinion was taboo. Maybe it is/​was, I don’t know — but all I knew was I needed to research and price shop to afford getting the work done. There was a gal at the other check out station that was very personable (wish I had gotten her honestly). So when the eval was done, Jack just flew over the things that needed done, pointing and circling. I was a bit frustrated as I wasn’t following him at all. When I asked him a question he seemed a bit put off — just unwilling to help an old gal understand at a slower more understandable pace. I asked him which needed done first as I will have to start saving and do a little at a time. He honestly made me feel because I wasn’t a paying customer and someone who needed a bit more simple explaining that he wasn’t going the extra mile. He wasn’t rude I will say that — but needs to learn not everyone knows, understands or can afford repairs, so if you want my business you better act like it. I do want to say that Network did come in lower and adjusted what needed to be done from my previous quote at 1^st location. Will I be back? Maybe? But I hope he learns that most women don’t understand cars, when you get older things are way more confusing, and people on a tight income needing to price shop shouldn’t be made to feel like they are doing something wrong. Oh and just an fyi — they were not busy at the time as a couple of the men waiting had checked out and he made comment to other girl he is all caught up. So that can’t be an excuse either, regardless. Just my opinion. I will update if I get the work done by them.

Network truly made my day today. I used to bring my car here years ago for alignments. So, after hitting a curb and flattening two tires yesterday, I was a frustrated driver. I ended up taking it to a different shop on the other side of town (since it’s close to me), and was told that I needed to replace one of my control arms and struts, as well as a possible bent rear axle. Ugh! I decided to give these guys a call and get a second opinion. Mike was very helpful over the phone and even more helpful and friendly when I arrived (giving me a better quote than the one I had told him about, and even putting a guarantee that I would be happy with the specific Monroe suspension parts compared to dealer suspension parts). I decided to leave my car there for a few hours. Mike called me with two different updates, the second awesome update being almost when I was getting dropped back off by a friend. We spoke in person about what they found (Ryan the technician was great as well), and it definitely changed my frown upside down! They were very clear with what they found and extremely straight forward and honest. They ended up only having to replace my left front strut and do an alignment. My out the door total came to a couple hundred bucks less than what they quoted me, due to less parts and labor… thanks to them. I’d like to mention the HONEST word again! Yep! Awesome customer service and integrity! It’s tough to find that these days. I will return when car work is needed.

This place is great. Brought my car here after it failed emissions; honest mechanics and great service. They really went above and beyond and make you feel very special. They took great care of my car. I will be recommending this place to others and would definitely bring my car here again.

This place is great. I’m a fairly good mechanic myself but lack the tools and equipment for some job’s, so I know what I’m talking about. We have been here 3 time’s now and have received excellent service. Also they aren’t real pushy, but will let you know about potential future problem’s. A couple of the thing’s I had done were very difficult, (frame work etc.) and I was surprised they could actually do them there, also in a such a timely manner. Mike helped us and he is very professional and quick to call you and notify what’s going on and okay work that wasn’t originally planned. We’ll be back !!!

I came here for a second opinion on what brake masters claim I needed done to my car which was over $ 600 worth of work which included new rotors and brake pads (front and rear). They ran some test after looking at the printout brake masters face me and did an inspection and guess what… Brake masters lied and I only needed $ 180 worth of work done which was new brake pads. I wish I knew that before I gave brake masters about $ 360 to start on the work. Network Automotive told me it was not needed and gave me a printout of other stuff I needed done which I already knew about because my family mechanic told me that before I moved here. They are trustworthy and I will definitely go back to them… Plus they are cheaper than the majority of the car repair shops in the Mesa, Gilbert, Tempe area.

I went to Network automotive for an alignment as I assumed that was why my car was pulling to the left. First off the staff was incredibly friendly, and the place seemed rather busy. I told the gentleman at the counter what I needed and they immediately took my car in. After about 15 min I saw them lower my car and he came back to tell me that the alignment was fine, they ran a test and printed out my results. They explained to me the pulling was due to the the tires I had. I asked how much I owed for the test and their time and I was told nothing. I am blown away by their honesty and customer service. I will never take my car anywhere else now. I highly recommend them. Thank you! !

After seeing my review, this company contacted me to try rectify the situation, which is commendable. It was my choice to not bring my vehicles back again, though, since I just would question if the work would be done correctly this time. I have increased my rating due to their efforts.

I’m so disappointed in this place. The mechanics do good work, but the service writers are a mess.
My last three visits have all taken 3 – 4 times longer than quoted because of parts order screw ups. They even sent me home once after 4 hours because they couldn’t finish an oil change, air and fuel filter swap in one visit. That’s the easy stuff, guys.
Today the service writers joked with me about always making me wait, while two mechanics hung around the lobby because they couldn’t move forward on half-​done jobs. When my car is filling a bay, that means the poor schlump scheduled for the next timeslot isn’t getting out of there any time soon.
I know this location was worried that the train construction was going to kill their business. They should be more worried about their reputation. A new VW mechanic opened up nearby, so don’t expect me to be back to Network. Who has the time?
Note on the response from the business: Yeah, I know. That’s why I always call a day or two in advance to ask you guys to have the filters. Your organizational issues aren’t my fault, and I’m disappointed that I’d be blamed. Sorta makes my point.

Like most people, I am weary about auto repair shops (especially because I am a car guy and do most repairs on my own AND I am currently being burned by another place with my other vehicle). Network Automotive put me at ease.
We called today (7÷25÷13) at 8am to make an appointment. My wife said they were very friendly on the phone, and that they had an opening at 9am. I dropped my wife off at work (it’s her truck) and I was 15 minutes early to my appointment for an alignment. No problem. The woman up front was as friendly as my wife had said.
There were a couple other customers there at the time I went (on a Thursday morning). Within 5 minutes our Tacoma was being pulled into the bay. Twenty five minutes after that I paid and was on my way home. The truck drives like it should again. I forgot to present a coupon from Discout Tire before paying, but she gladly refunded the difference.
So why five stars for an auto shop doing its job? Because it hardly ever happens (to me at least), that’s why. I was so stoked to be in and out in 30 minutes with a properly fixed truck. No fake promises, no random extra stuff MUST be fixed. No hidden costs. No cranky mechanics/​managers. Sure, it was just an alignment… but like I said, I am happy for the rare experience of a friendly transaction AND quality work.

I was referred by a coworker to go to Network Automotive to get my car serviced on and I have no regrets. I not only bring my personal vehicle there, but I bring my company vehicle there, too.

I’ve been in 3 times with my 2003 Honda Element, an oil change, brakes, and a power steering thingamajig that was leaking all over the alternator and stuff under the hood. I’ve found these guys to be competitive in price. They estimate the turnaround time accurately and move quickly to get the work done. The waiting area is roomy and clean and they are in downtown Mesa if you care to walk around or eat should you want to wait. So far, I’ve found Network to be reliable.

Network has been my go-​to place for alignments for several years now. I am generally pleased with the work that they do, and I feel their prices are fair. Customer service varies, as there has been a different person at the counter everytime I’ve been there. Good, honest shop; I’ll be back in the future.

let me detail my last experience:
I called network automotive on Main St. in mesa for a quote for replacing a part on my vehicle. I had done my own diagnosis and was confident that the problem would be remedied with this procedure. On this call they took down the information and said they would call me back with a quote. They did return my call later that day and left a message saying to give them a call back.
I called them back the next day and received a quote that seemed reasonable given the labor rate, and the price that I could find the part for. I made an appointment for the next day at 8:00 am. I was under them impression that the part was already ordered considering I was a return customer, and I had an appointment set.
I arrived right at 8am to have the procedure done. I handed my keys to the person at the desk and proceeded to wait. What I saw happen next was that my truck was pulled into the back corner angled away from me, the hood put up, and not one person went near my vehicle for an hour and a half. At around 9:30 I asked them if I should bring it back at a more convenient time. They said they receieved the wrong part from the parts supplier. I just looked at the person expecting him to tell me the correct part was on the way and he didn’t; rather, he asked, and I quote, «why do you want to replace that part? I’ve never had to replace that part before.» I must remind you that on the first phone call I explained to them exactly what I wanted to have replaced and why. At this time I explained to him exactly what I had already explained twice already, on the phone. After I finish he tells me that he can only find the part I need for over 3.5 times the price that I could find it for from Autozone. As this is all happening the tech has finally decided to pull out the old part, and he comes walking in to the desk area with it, and he says, «yeah, it’s bad.» This made me think that it took about 2 minutes to get the part out.
All in all, I ended up paying 90% MORE than what they originally quoted me, I paid 125% extra for the part, and paid for 1.5 hours of labor, for a 15 minute job. I was there right at 8, and was able to roll out at 10:50.
In conclusion I will never take my vehicle back there. My vehicle is over 10 years old and I maintain it very well, as it is an essential part of my livelyhood. It’s unfortunate that we cannot count on a local business such as this one to take care of the people from the town where they do business.
I see a lot of people that give rave reviews over their alignments, and I’m sure they probably do a good job, but if you need parts, prepare to get GOUGED.

Great price for an alignment. Easy and quick service was provided. I like that they did not try to add on any sales garbage and try to pressure unnecessary repairs.

What can I say? I am happy this place has two 5 star reviews. I came in here last minute to get an alignment. Not only was the price GREAT for an alignment, there was no bullshit that went along with it.
They quoted me an hour and sure enough, it was an hour. I asked them a few questions about my car (like what’s that sound) rather than them seeing that as an opportunity to rip me off and make some money, they
were honest.
All I want in a car company is honesty. I got it here. I will be going back here again and I will make this the only place I ever take my car again.

I spend so much time on my tires and in my car with little time for TLC for it! This is the place to take it for just that! They have unbeatable prices in the valley! They were able to get me in immediately and had it finished in no time!
Luckily I was in and out so fast I didn’t unfortunately get to know any of the workers. But from speaking with them on the phone they were very friendly and helpful! I would definitely recommend them!