Mesa Mezona Hotel

There must be a reason this is no longer a Best Western Hotel. I have stayed in several Best Western Hotels and the «Mezona» does not measure up to their standards. They also do not provide any type of security to protect their sober guests the from unruly intoxicated ones in the pool area.

Lets make this short and sweet. They overcharged us, room not ready upon check in (even though we arrived after 4PM), room was dirty (some kind of animal hair on the recliner, dirty paper towels in the cracks of the recliner, dirty tissue in the peephole of the door), shower head wouldn’t stay up on the pole, dirty washcloth under the toilet before anyone ever showered. Breakfast was decent (only bad thing was the eggs, which I assume were powdered and mixed with water.) I will never stay here again and wouldn’t recommend it to friends or family. I even emailed the hotel to address the issues and no one has replied to me #JustLostACustomer

Very nice hotel but unfortunately extremely unprofessional staff … Prices quoted on the phone were not honored for check in. Was told that they were full capacity and it being Spring Training, they could charge whatever they desired. Price gauging! For 6 day stay, they were charging $ 250 more than what was quoted. Nice breakfast but girl attendant was overwhelmed and told us that it was almost over and not to ask for more hot food, to choose something that was out. Decided to end our stay because of petty comments made about members of our family by staff. Owners told us to go ahead and leave so he could raise the rates for the next guest, total jerk

I hate giving poor reviews to places, but as hotels don’t get alone of reviews I felt obligated this time. Called in the morning to see if I could get a room for the day and when check in would be. I was told 1pm. I had hoped I’d get in earlier. So I checked in every hour to see if maybe they’d have it ready to go early. Finally 1:30pm comes by, and its not ready. Just wanted a place to snap and shower, so I’ll see how it’s resolved and adjust accordingly but not recommended.

Was overall a pleasant stay. The staff and housekeeping ladies extremely delightful and very nice. The breakfast was the best that I’ve had we have many of the other motels in the area by far and that was the two definite reasons for my 4 stars. Slightly rough area and lots of police activity at all times.

I stayed here for about 3 weeks. Really can’t beat this place for the price. Rooms are big, clean and non smoking. Beds are pretty comfortable for a budget motel. Staff is pleasant and very helpful, and the free breakfast is a plus. Downtown Mesa is not the most exciting place, but main street has gone through a big overhaul the last few years and is nice compared to 10 years ago. Would definitely stay here again.

Had to find this hotel in the middle of the night because of problems with my reservation at another hotel. Guy working was absolutely amazing. He made sure me and my kids were well taken care of. Room was very clean and surprisingly nice considering the low price. Free breakfast in the morning was yummy and had a lot of different options. If this hotel had a kitchenette, I would gladly book the rest of my stay here!

I’d have to say this is probably one of the best hotels I’ve been in thats affordable, and very clean. The area that its located is beautiful, many shopping centers and restaurants. Me and my family travel from California to Arizona to visit family often and we usually book a regular hotel but this time we shopped around and booked it in advance and it was a success. I’d definitely recommend this hotel.

I’ve been attending a convention-​y type thing a few blocks from this hotel for… 6 years now, I think. The first year, we stayed at the hotel across the street because it was cheaper, and that experience was *awful*. The second year, we stayed here, it was night and day better, so we’ve been recommending it ever since even when it was a little more expensive, which the past couple years it hasn’t even been (this year it was a hilariously cheap 45 bucks a night! That is *crazy* cheap). I was a little nervous this year when I saw it was no longer part of a chain, and saw some tripadvisor reviews saying it had gone downhill, but I stayed there anyway last weekend, and my experience was pretty much the same as it’s been previous years, so I figured I should update my review to reflect the ownership change and to put a newer timestamp on it.
Front desk when I was there was *absolutely* friendly and professional. Actually, when I arrived around 8 PM on a Thursday, I was informed that they were booked up on the cheapest room (the one I’d booked), so how would I feel about a complimentary upgrade? I said sure, obviously. The upgraded room wasn’t that much nicer than the cheapest room I’ve stayed at in the past, but it certainly wasn’t worse, either; basically the same room, just with a bit more space. Checkout was quick and just as friendly, too, and I was charged completely the expected amount. I fully got the impression that if there had been anything I was unhappy about, they would have tried their hardest to fix it (though I can’t be sure, as I didn’t have the opportunity to verify that, as there was never anything I was unhappy enough about to ask.)
It is absolutely a budget hotel, so you get what you would expect at a budget hotel in terms of amenities, but as far as my own experiences at this and other budget hotels go, this one is so much better than the average in terms of things like cleanliness, staff friendliness, things working, etc, it’s not even funny. As in previous years, everything was clean as far as I could tell, AC and thermostat worked great, included fridge worked great, shower and toilet both worked great, wifi worked… well enough (you could tell it was trying hard to keep up with a dozen geeks there to attend a geek convention, but it didn’t fail *too* badly at it). The bed wasn’t a luxury bed, but it wasn’t bad, either (actually, I have to say, the pillows were some of the nicest hotel pillows I’ve used, including at hotels we’ve stayed at for like 8 times the cost).
Breakfast is clearly cheap (reminded me of camp food as a kid), but it is still real, hot, moderately fresh food, not the usual assortment of crappy prepackaged pastries and nothing else that you expect at a place this inexpensive.
I will absolutely continue to recommend people stay at this hotel if they need a place to crash in the area.

Terrible, I don’t have any other word to describe my visit to this hotel. Front desk is rude and unprofessional. I have been to many hotels and I just happened to stumble across this one and took a chance thinking I could save some money. I regret taking that chance and should have listened to my gut. I have to travel for medical care because I am going blind. My daughter drove over 4 hours to take me to this location because I had a doctors appointment the next day. We arrived at 8: pm and I had lost my wallet so I didn’t have a card on me to pay for the $ 50 incidental free. I tried to use my daughters card and she didn’t have enough money. I tried to use my daughters card and cash and the front desk troll wouldn’t take cash. I explained to her that it was 112° and that I had my two young grandchildren with me and I just needed the room for the night. She spoke to me in a vet degrading manner and continued to belittle me. She would not offer a refund so that we could go elsewhere and we had to drive all the way home late at night and I had to miss and extremely important medical appointment. She could have accepted cash, or made an exception to policy. This person was extremely rude and unprofessional. I would NEVER have had this problem had I booked at a national chain. My mistake has cost me. They still refuse to reimburse me even though we never stayed there. Anybody can lose their wallet, to turned away from a hotel that you already paid for because you can’t pay for incidentals with a card is terrible customer service and then deny me a refund is just down right unethical.

For the price this was one of the best hotels I have stayed at during my travels. The staff was courteous and the breakfast was decent. The rooms were a great price and the pool area was very clean.