Mesa Glass

I cannot believe the unprofessionalism of this company. I called them out to replace a patio door that was shattered on the property that I manage a few months ago. The installer never came to the office to get the keys for the unit. Instead, he went directly to the unit, removed the screen from a bedroom window and proceeded to enter through the window. I was alerted to his presence by another concerned resident. When I called and spoke to the owner of Mesa Glass, he was very cavalier about the situation and couldn’t understand why I might be upset about this, but he assured me that it wouldn’t happen again. When I called today to schedule another glass replacement, the receptionist said that she would try to have someone out today. About an hour later, she called back and told me that they will no longer do business with us because of what transpired on the property several months ago. WHAT? Are you kidding me? Your installer entered the unit by removing a screen and jumping through the bedroom window and you refuse to do business with us. We wanted to give you another chance because we’ve never had any other issues with you before. Needless to say, very unprofessional!

I am trying to replace a triangle piece of glass in my front window. After using Unilocal and finding a few companies, I decided to call The Glass Shop. Pam was very helpful in taking care of me right over the phone. Because the glass piece I need is so small and easy to install, I decided to just have The Glass Shop cut the piece I need and not install it. I drove out to their location in Mesa and was taken care of right away! I got the exact piece of glass I asked for, with the correct measurements! Really appreciate the great customer service the company showed me and appreciated them not just brushing me off because I was having a piece of glass cut instead of installed!
I unfortunately measured the window wrong, so I will be paying them another visit today! Pam was very helpful in getting me taken care of ASAP! Thanks for being so helpful and thoughtful when it came to the piece of glass, the correct caulking I needed and the free glass cleaner! No other company could beat your price on getting the glass cut, nor I would say could beat you in customer service! Thanks again for all the help!

The Glass Shop is super fast and great price. They actually will do 24 hour repairs. We have a crack in our garage door window and the glass shop is the best service and always on time.