Magic Touch Comfort, Health & Energy Savings

As an avid Unilocaler I was pretty upset to see such a good company get three one star reviews. I found Magic Touch through the BBB and also Angies list several years ago who came with marks so high I felt I had to try them. At the time I needed a whole new split level system. I also wanted to get my duct work checked out and a new return placed in my office to pull away from of the heat.
Magic touch were not the cheapest nor were they the most expensive but their sales guy was sharp, credible and was not high pressure or fear mongering at all. I ended up with a terrific unit perfectly sized and the install was done exceptionally well in the attic. The install team was very professional and courteous of the fact they were in my home and left without a trace.
Fast forward a few happy and cool years and magic touch came out today because my compressor unit would not turn on. I called at 7 am looking to leave a message but actually got someone on the phone. The air handler blew air but that was it. Elliott came out on time the same day and opened up the unit to find a dark spot on the circuit board from an obvious surge/​spark. I immediately saw the dollar signs rolling but was very happy to learn that he was able to get it running by replacing the wire rather than the board. Elliott could have certainly taken me for a ride but he instead focused on a cheap fix and a surge protector for future protection which I will be picking up shortly.
If you are considering a big and/​or expensive job read up on other AC companies in the BBB and do you homework with the Registrar of Contractors of Arizona and I think you will find a history of my experiences to be the norm vs. the other three reviews here.

I was not going to write a review in Unilocal for this Magic Touch but after reading the reviews that have been posted i felt like I had to. I had the worst AC technician (Ken) ever. I called them because the drain for the condensation tank was plugged. I suggested that he use compressed air and blow the line out and he recommended a «nitrogen flush». Well I never heard of this so I thought he’s the expert. He then went and inspected my condenser. This is where it got good. He recommended 2 lbs. of R22 at a cost of $ 290. The unit was blowing cold air. if it was down 2 lbs. it would not blow cold. The fan motor is supposed to pull .8 amps. it was pulling .87 amps.” You need to get that replaced because it is going to fail this summer.” Really! that is utterly ridiculous. Oh and that nitrogen flush is $ 125.00. There were other ridiculous charges on the bill that brought it up to $ 1240.00 but that wasn’t the worse of it. After he gave me the estimate i realized that this company is in the business of fleecing customers I just wanted to get him out of my apartment. When he put everything back together I had to tell him how to put the AC filters in. He put them in wrong. I don’t blame him for his inexperience, i blame the company for their lack of training. From my experience this company trains their employees to use scare tactics of catastrophic failure on their customers. Rich Morgan wrote a response to my review. he did bring up some valid points. Now let me tell the rest of the story. I did not go with the estimate that was given to me by ken. Instead I called another AC company and they came out and unplugged the condensation drain with a vacuum instead of the $ 125.00 nitrogen flush. Savings $ 125.00. it did not end there. The unit quit blowing cold the next day after Magic Touch was there. I then called the reputable AC company to see what was wrong. the valve on the suction side was loose causing the freon to leak out. The magic Touch Tech did not check the valves after taking his gauges off. Cost of new Freon $ 529.00. Companies like Magic touch think everybody is mechanically inept and AC systems are magical things that take rocket scientists to work on them. Rich seems to have lost quality control with his business.

In response to the owners comments, I have only reviewed ONE other heating and cooling company on Unilocal.It’s unfortunate that this industry is so laden with fraudulent companies. I also have left multiple 5 star reviews for business’ that are good. I’m sure the 600 positive reviews he speaks of are all legitimate (wink) but on the one site where users can leave reviews without paying a fee ( Unilocal), his track record is not so immaculate. Lots of 1 star reviews buddy! Maybe you should spend less time combing the internet for negative comments and more time keeping an eye on your lying, scamming technicians and then customers might start leaving positive reviews for your company here. Or maybe that would adversely affect your profits and thus not in your best interest. For the record, the $ 3,500 repair his tech wanted to sell me included a part that has been verified to be in perfect working order by another company which I’ll be reviewing on here soon. Notice that our esteemed owner does not comment to the fact that his tech tried to charge me $ 250/​hr for labor. Nor does he try to explain why they wanted $ 400 for shipping for small parts. Not a comment about why they tried to replace parts that were working just fine. He does not address the real issue at all, just tries to bad mouth anyone leaving a negative review. For the record, the needed repair to my system is costing me exactly $ 1,050 including parts and labor with another BBB A+ company. Let’s see him try to explain that… nope he won’t and can’t. Again… stay away, they are SCAMMERS!

Bought an air-​conditioning and heating unit from this company that breaks down regularly. Whenever I call to get the unit fixed under warranty be it winter or summer it takes Magic Touch up to 2 weeks to get the problem fixed. This last time I was told it would be 10 day before a service rep would even be available to look at it much less order a part and service it. This is Arizona and it is approaching 100 degrees this week right now and no one is available to look at my unit for more than a week? The machine I bought new from them less than five years ago at over $ 5000.00 has had to be repaired 5 times. The ugly word for this company seems to be Warranty and their inability to want to honor the warranties on the machines they sell their costumers. They sold me this machine that is a lemon and they don’t want to service it when it breaks down? Why did they sell me the machine? Why do they not want to order parts for this machine and keep their promises about the warranty we purchased from the manufacture they suggested. We payed extra for that and then got another warranty from Magic Touch for an extended warranty for all workmanship and labor for 12 years? We are being charged for a service charge after all that too. I understand that things break down and need to be repaired, what I do not understand is this company not wanting honor the repair warranties it sold us in a timely matter. The last service man told us this company no longer sells our unit as it is a piece of crap, and we could go somewhere else to be serviced for our warrantees. This was after we caught him lying to us about ordering parts and getting approval for the PO from the insurer of the warrantee. Magic Touch has not been the best business to work with for us I am sorry to say.