Larry H. Miller Nissan Mesa

I am a proud owner of a CPO 2015 Nissan Altmia. Which I love. We had our own financing and we were treated super well. We got a great deal and a beautiful car. I highly recommend this dealership and their staff. Josh was great, Carolee in service all were fabulous.
I am super happy, all around great experience.

I have had horrible experiences here. Their customer service is terrible, especially in an industry highly dependent on customer service. I bought my first car here and everything that could have possibly gone wrong went wrong. I would never buy a car here again especially as a young person. They took advantage of me; managers were only in communication with my father and not me even though I was the one purchasing the car. It was as if they did not care about my satisfaction. Go figure… never again Larry Miller Nissan.

My review goes out to the service department. I dropped by yesterday to get an oil change on my car, although I didn’t have an appointment they were able to accommodate me. As I pulled into the service area, three employees walked by my car without acknowledging me at all. Jason walked by and immediately greeted me. He assisted me with buying a package for oil changes and explained everything on my inspection. He was super friendly, professional and definitely the reason I purchased the package to return back to get my car serviced at the dealership.
Thanks Jason!

The only problem with them is: we had a car under mfg original warranty and they do not provide a loaner car. Everyone gives you a loaner… especially for a car under warranty.

I’m updating my review down to one star, as even though the manager himself told me three times, I have continued to be badgered by sales assistants to sell back my car. I have asked to be removed from their calling list COUNTLESS times. I like my car, I don’t wanna trade it, stop badgering your customers!

My wife and I recently bought a new 2015 Nissan Rogue Select from Larry H. Miller Nissan Mesa. The salesman, Josh Sun, was knowledgeable and professional, and didn’t give off that creepy salesman vibe I get from some salesmen.
Anyways, in short, everyone was very friendly, we got a great deal, with great financing on a car that we needed for our growing family.

This five star review goes to the service department. I took my car in earlier to run a diagnostic on a possible transmission issue. Sure enough, my car needs a new transmission, and it is totally covered by Nissan because it is under warranty.
When I first dropped off my car in the morning, the service team set me up with a free shuttle service to work. They even went out of their way to ask a live team member to give me a ride so I wasn’t late because the shuttle driver was going on the opposite end of town. During work, they called and let me know the issue, said that the car won’t be fixed until Monday and they will set me up with a rental, all on Nissans dime. When I go to get the rental after work, it was ready for me within 10 minutes.
Wonderful customer service from all members I encountered!

I went in to compare the Toyota Corolla against the Nissan Altima. I definently was a little anxious, i know the stereotype we all think of car salesman but i am aware that most of them in 2015 are not like that anymore. But i was still anxious… I went in sweating because it was 113 degree’s out and i walked 20 feet and began sweating, i was greeted with cold water and popcorn, they even had donuts! But i dont eat unhealthy so i passed… I met with Martin and he helped me find the car of interest and showed me how they would beat the corolla’s price. and then i was able to talk him down $ 1000! They gave me a great deal and i didnt even feel pushed around, beat up, or used. Thank You Larry Miller!

Today, I walk into the dealership with my own financing and a smile on my face because it’s my birthday, I found a great deal online for a Pathfinder and I have my Costco Auto benefits. Killer combo right? Plus I have found a great car. I tell the salesman I want the numbers worked first to know that a deal can be done before we do anything. I’m asked where do I want the numbers to be, I’m a realist (mid-30’s), and off they go. I also tell them I’m on a timetable bc I have to pick my daughter up from school. I’m asked when the numbers are done, when can I be back and I say «tonight between 5−7». After we left, we hadn’t heard anything for a few hours and we called back; I’m told my deal has to be done at $ 37,000 for it to work and that I have to come in for it to completed since i am not in the dealership. So the family gets back in the car and off we go on a 40 min drive to Nissan to finish up the deal on the Pathfinder so I can have a great rest of my birthday. I walk in, they get the official payoff and then he sits down. «I’m sorry; I thought if I got you in here they would give me more attention but the manager that was working your deal left for the day and the new manager says the deal isn’t even possible. We’ll give you $ 16K for your car but your loan will need to be $ 47K». ARE YOU KIDDING ME?
On my birthday, you lied to me, brought my to the dealership on the pretense the deal was closing at $ 37K, told me the car which was sold me less than a year before is only worth $ 16K when I signed the damn loan at $ 30K and you’re sorry because the finance manager who was working the deal decided that because we left to pick up my daughter we weren’t worth his time? Never have I ever felt so used, cheated and hurt. I’m a grown adult almost running out of a dealership because I don’t want anyone to see me cry. But you want to give me $ 30 for my time like I’m a circus attraction on my birthday. Thanks LHM.

My boyfriend and I were looking for a car with more leg space for our two sons. We reallh wanted a altima but I feel in love with the versa! It is not as big but has so much more space then my toyota. The dealership gave me more then what my trade was worth to help me get the payments that I want. They also made the trip fast and painless. I also received an interest rate at half of what I was paying for my Toyota. Our salesperson Brandon was very nice and was not pushy at all! We will be hoing there for our next vehicle!

I’ve always gone to the dealership for maintenance on my truck. Even though I know their more expensive, I was ok with it because they have the most knowledge about Nissan. Recently, I had my truck towed to LMN because it made a metal grinding noise and shuddered. First, they couldn’t evaluate it same day. Second, it took my husband and I calling them 3 times to get an update the next day because the service team never initiated nor even responded to a message. Third they couldn’t recreate the noise and shudder so they didn’t believe me… they tried to blame my brakes (I didn’t believe them so took it to my new mechanic who found it to be an axle bearing). Fourth they never tried to make it right or even apologize when I called them to tell them of their mistake over a week ago. Fifth they diagnosed and overstated problems with my truck that my new mechanic disputed, «saving» me almost $ 5000 in miscellaneous and necessary fixes that the dealer said were needed. And, finally, their prices are easily 2X what I should be paying. I never plan to go back.

My dad took his Nissan here for an oil change. Upon receiving the car back, he checked the oil level and saw the oil was used and unchanged. Upon informing the service manager, Sam, he was surprised that Sam asserted that the oil service was done. After insisting it wasn’t done, they finally agreed to do the oil service again while my dad watched. They refused to change the oil filter. After this, checking the oil dip stick finally showed fresh oil.
This is absolute fraud.
Also, when called to check on his service the following week, he told them what happened. They just transferred him to the same service manager.
Be weary of this place. Stay away. Thieves.

I had an excellent experience with this dealership.
I identified the vehicle I wanted, a 2007 Kia Sportage, via one of the mobile car-​buying apps and contacted the dealership. Shortly after doing so I received a phone call that the car was still available and made arrangements to head over after work. My salesman, Wayne, was very professional and helpful. He let me know that the vehicle had just been traded in so it wasn’t yet clean and hadn’t been fully checked by the shop, but that based on the initial review he felt it was in good shape.
Following the test drive, we began talking about the vehicle. I was looking to trade in my 2003 Kia Optima and had done my research on its value. Wayne didn’t try to lowball me, but made me a fair offer that I accepted. We negotiated a deal for the Sportage contingent upon it passing its mechanical inspection. They also threw in a year of free oil changes and I went with the extended warranty as the original factory warranty had already expired.
I also really appreciated the lady in the finance department who gave me an estimate on the loan interest rate but told me she would shop around and try to find a better rate. Clearly she did her job because my loan ended up with a Credit Union at a lower monthly payment than we discussed.
Because the Sportage was not ready that night. I made plans to come back the next day and pick it up. Although I did have to wait a bit the next evening for the detailing to be completed, I now have a great vehicle that allows me to get around without worries and go camping with my two boys in both Cub Scouts and Boy Scouts.
I was very impressed with the straightforwardness and professionalism of the staff at this dealership.

I have Been going to This Dealer for 10 Years
I have purchased 2 vehicles
My Name is Christina
I Got Taken On Both Sales
The Last Car I Purchased Was A 2012
New Nissan Ultima coupe
The The interest rate was over 17% and they finance me for 7 year
Horrible sales.
Then the Vehicle Had Transmission problems
The car would overheat if I drove it on Long Drives
With no indication
It was overheating and lock up at 45mph
The Service Department just said it was a part that need to be ordered
There is no possible way that A Part could service this issue
Then on December 18 my vehicle Had
Been collided by another vehicle
I Took The Vehicle To Nissan collision center where Nissan collision center did the estimate which the vehicle had axle damage
As Well As Damage to the side and rear end of the vehicle
The collision center was the main company that did the estimate for the insurance company
Due to the Estimate The insurance company
Denied to Paint The whole vehicle
When Larry Miller Nissan Knew that the paint did not match all the way around
As I said I’ve been going to this dealership for 10 years
Larry Miller Nissan did not help on my behalf
It Seems this Is A Very Poor Business
With A High Turn over Rate In The Sales And Sales Manager
I would never recommend this company there is no loyalty with this company what So Ever.

I recently purchased a Nissan Altima and my experience was top notch. Everyone from my salesmen Jared and sales manager cassady to Carolee and Taylor in service were excellent! I got a great car for a great price and I couldn’t be happier!

Roger Cohen is a natural salesman. 5 stars for him. I did my research before committing to my New Altima SL. Finance/​Sales manager, Cassidy did not believe me when I told him I had a better deal from another dealer on out the door pricing. Only issue with it was it wasn’t the color I wanted and didn’t have navigation. The fact that he didn’t believe me rubbed me the wrong way a bit. However, he offered a tad higher on the deal and sold me on the car I wanted, so for that i thank him. Overall, good car buying experience because Roger is the man.

First time for this location, but awesome service department. I purchased from Earnhardt Nissan, but their service dept was so awful that I knew I needed to make a change.
Tim was great, and John (the tech) did a good job.
Highly recommended

What a painful process it was purchasing our car here. If it was a brand new vehicle, we would’ve DEFINITELY headed to another dealership… but my husband fell in love with a used car here, so we stayed despite our better judgement.
Our salesman Mark was very nice, but the way he had to keep going back and forth with his badboy sales manager Chris to negotiate and kept playing the «I’m stuck in the middle» song over and over, it quickly became annoying. After 2+ hours of getting nowhere, my husband gave up and left. They called him back numerous times with the «it won’t last at this price» and «after today the price goes up $ 500» shpeel. All of a sudden it was «urgent» that he decide. He told them he needed to think it over after they just pissed him off. So we go back a few days later after he cools down and guess what… the car is still there! He signs the purchase agreement and gives a $ 500 deposit check (which we’re told would be destroyed when they receive our bank funds and we pick up the car), no problem. A few days later I check our banking transactions online and find they have cashed the deposit check. Say what? That wasn’t the plan. Ok… I’m assuming they’ll just issue us a check for the $ 500 overpayment when we pick up the car. NOPE. They tell us it is their «policy» to wait until the certified bank funds clear. Makes no sense, but I’m so frustrated at this point, we drive home the car that we just overpaid for… which by the way was not cleaned out (soda in the cup holder, floor carpet on driver’s side dirty) AND was only filled with ¼ tank of gas. I’m not exactly sure what their miscellaneous dealership «fees» cover, but a full tank of gas is not an unreasonable expectation.
Fast forward 3 weeks later and after a phone call with their finance manager Josh, who could provide no reasonable excuse for the delay, we finally received a check for overpayment on the car. Never again will we do business here. Ever. Not when there are a thousand other dealerships around town.

Wow so I purchased a used car here, which was a painful enough experience. So they throw in free maintenance to pacify me. Sounds okay, right?
WRONG. I’ve been in the maintenance department for over 3 hours. First they suggested a new battery. Seems reasonable, right? WRONG! They don’t have a battery and it took 2 hours of my inquiries to get that little nugget of information. Now they can’t give me my car because «they cannot find it».
What kind of place is this?!

I did not buy my car here, but used their service department and auto body department. The service department was good, always friendly and the work was performed well. Only one time did I have to bring my car back for something that didn’t get fixed (or it broke again immediately), which is a good record considering how many times I had my car serviced there.
The auto body department, however, was another story! My new car came with a factory defect in the paint on the front bumper and hood. The auto body shop took 3 weeks to paint the front bumper because the service department sent it back twice due to shoddy work. In the end the bumper still had paint drips and bubbling on it, but I accepted the car back out of frustration and had it repainted at another shop later. This auto body shop never noticed that the hood had the same problem as the bumper, and when I told them about it, they refused to fix it (even though it was a factory defect). Pretty crappy.