GoWireless Verizon Premium Retailer

If I could give zero stars & still rate it I would. None of the employees at this store know what customer service is! My phone died while on vacation, I went to the nearest Verizon to replace it, that store only had 16 gig iPhones & I needed the 64 gig. The rep there told me I could take the 16 gig so I wouldn’t be without on phone during the rest of my trip & then I could exchange it when I got back home. I made the mistake of going to THIS particular store! They also did not stock the 64 gig but ordered it for me, ensuring me that he would call as soon as it arrived. That was a Tuesday, finally Saturday morning I called to inquire if they had it. No answer the 4 times I called. I tracked the order through Fed Ex & discovered it had been delivered at 10:30 a.m. On Thursday morning. I went to the store, there were no customers & 3 employees. I asked if their phone was working & they all lied & said it hadn’t rang ALL morning. So I pressed redial & surprise it rang! When I informed them that I knew the phone had arrived 48 hours prior & no one had called me, the excuse was that the rep who sold it to me had been off those two days. No one else was capable of making the call? It continued to go downhill from there. I simply needed the new phone activated & to return the temporary one. This took an HOUR! They had to call Verizon Corporate to try to figure out how to do the return, then their system crashed. From now on I will only deal with the store at Dana Park where they know how to provide customer service.

I can’t say enough good things about this store and its awesome crew!
My father and I had just left the Verizon corporate store on S. Power Rd completely frustrated and confused after trying to upgrade his 3-​year old plan and phone when we were fortunate enough to stumble on this GoWireless store!
The corporate store was less than helpful. The corporate employees were very impatient and short with us, refused to take the time to explain anything to my father, who is very analytical, and did everything they could to pressure my dad into a more expensive, high-​data plan without explaining how he might benefit from it. After all, he only averages 0.3GB of data per month! Our questions were met with sales pitches and simple «no can do» answers without offering alternatives. Somehow, the first associate we spoke with got on the topic of tablets and data plans, while my father and I were still unclear about what to do with his phone. All in all, there was simply no eagerness of the staff to really assist us as people and it became clear why the corporate store has you «take a number» when you come in.
Yet, just one day before our very disappointing experience with the corporate store, I had visited a GoWireless Verizon retail location in Scottsdale when I convinced my sister and her fiancé to upgrade their phones while we were out at lunch together. That was the first time I had ever heard of a «GoWireless» Verizon location and, although not a Verizon customer myself, I was impressed with the attention and service they received from the staff there. One of the associates at the Scottsdale store even drove across town to another location while we waited to get the phones we wanted because it was a popular new model and they were out of stock at that location. I found the customer-​oriented service refreshing and in stark contrast to what I observed at the Verizon corporate store!
So, as my father and I left the corporate location the next day, ready to pull our hair out, «GoWireless» was the first thing that came to my mind. I looked online and was surprised to find a location very close to us on N. Power Rd. I drove my father up there and, to this day, we are very glad we made the trip.
It was evening when we arrived and close to closing time, but the staff was very inviting. We were first assisted by Thomas, who was extremely helpful and took the time to not only write out the price breakdown of each plan in a way that my father could understand, but he also researched other plan changes that could actually benefit him based on his specific needs. He even put a popular phone on hold for him, since it was the last one at this location and we would have to come back another day to finish the transaction.
When we returned to the store a couple days later, Thomas was there, along with Terry, the store manager, and another associate. All three were actively helping people and answering the phones. It was quite busy, but the staff remained upbeat and cordial with everyone, including us.
When it was our turn, Thomas remembered who we were and took the time to go back over all the plan options with my father a second time, which put my father at ease. After that, both Thomas and Terry again looked over the proposed changes in detail before submitting them to make sure they would best fit my dad’s particular needs and ensure he was getting the best deal over the long run.
In the end, my dad walked out with the new phone he wanted, a 25% savings on his monthly bill (without having to give up any services) and a big smile on his face! I couldn’t ask for anything more of a retail store, corporate or not.
If I ever switch to Verizon (and my interaction with Thomas, Terry and the rest of the crew have me considering it), I will be sure to stop by this location again.
Go here for your Verizon needs and avoid the corporate store hassles. Thanks a lot, guys! Keep up the good work.

Great store, excellent service! David was extremely helpful to us, with a good sense of humor. We had a fantastic experience!!! I recommend this store to anyone.
Verizon is great, David’s service makes it greater!!!

Don’t be fooled by these bogus reviews on Unilocal!!!O stars would be a better assessment, but because I have to give them one to write a review, here you go.
Absolutely the worst customer service I have ever received from any business in my life. The entire team there, from the store manager down to the hourly staff, are incompetent and worthless.
I bought a phone here mid December. The 1^st incident was them hiding the fact that there is a $ 20 fee for them helping you connect a new phone. Go to a real Verizon store to avoid this fee.
Next, one of the employees (David) ordered a case online through their website. Well, he shipped it to my old address even though I just updated it when I bought my new phone. I spoke to Thomas, David, and the store manager, all of which promised they would take care of it.
Guess what, it wasn’t handled. The manager asked what happened to the case. I don’t know, you shipped it to my old address. 2 weeks later I went in and finally got a refund because these incompetent people could not simply get me a phone case… of course this was after 10 calls, 3 store visits, several broken promises, and one irate customer (me).
Look, if you must remain a Verizon customer, DO NOT GO TO THIS STORE. You will get hosed by a team of incompetent, lazy, worthless employees. Go to a real Verizon store. Me, I’ll Be going to Sprint after work today to switch carriers.

I have been with Verizon for years and been in several other stores as well as dealt with Verizon on line customer service but have never received the service I did here!
I went in to add my son back to our family plan wanting to change my cell phone from iPhone 5 to either the new larger screen iPhone or back to the galaxy note.
The salesman really took his time walking me through the options of both phones and helped me make the decision easy to move to the new Galaxy note.
He also helped me find a great deal on a tablet for my son for Christmas!
Finally he looked at my plan and told me I could save money moving to a different package for my data and got me additional gig of data to my plan for less!
As I watched his team work with other customers I realized I will not work with the online team anymore I will go into this store for all my needs! They really cared about the customers and were a ton of fun making the time fly by as we waited to complete our transactions!
Thank you so much for your professionalism and EXCELLENT customer service!
Stephanie Burden

Best customer service I’ve had in years!!! left with a crazy deal on phones and took care of all my questions. There is no one else better.