Disappointed returning customer… I’ve always had a positive experience with these guys in the past. They’ve done HID kits on 2 of my cars and my motorcycle. Today I called in to see if they had led bulbs for my dome/map lights for my 2015 Ram. I was quoted $ 6 per map bulb and $ 7 for the single dome bulb that I needed. I thought this price was reasonable so I decided to stop by on my way home from work. When I came in, the kid behind the counter had my bulbs ready for me and gave me a sub total of $ 40. I disputed the price and told him that he had quoted me significantly less over the phone. He told me that after we got off the phone«the guy in the back» told him that the price is actually $ 10 per bulb and that I couldn’t buy the single dome bulb I needed, I had to buy the kit which came with two bulbs($ 20 kit). This was a major inconvenience for me as my time is limited and told them that I could get the same bulbs online for less than 20 bucks. I refuse to pay twice as much for a product that I can easily obtain elsewhere. I told the kid(who I felt bad for, he was just a puppet for the«guy in the back») that I was extremely dissatisfied. I will not be back at GHL unless they reach out to me and correct this issue. 2 stars because I had positive experiences up until this point.
Aldin S.
Classificação do local: 2 Scottsdale, AZ
I brought in my sister VW about 4 times in less than 6mo because the ballasts and light bulbs kept going out. They sell shotty quality products and seem very disinterested in their customers. I eventually ended up taking the HID’s put because it was just too much of a burden. If you want HID’s, don’t come here.
Danielle G.
Classificação do local: 5 Denver, CO
Easy to pick up some aftermarket replacements for my high beams on the Subie. Owner was friendly and helpful getting the parts and pricing was exactly what I expected. Also showed my friend and I the project he was working on which was a sick Chevy with lambo doors and updated lights. If I lived in AZ I would go here for some upgrades. Thanks!
AbdulRahman A.
Classificação do local: 1 Tempe, AZ
So poor with dealing with costumers I did my HID here and I strongly don’t recommend them to anybody, they just work as some one force them to do so. I rated them by one star and I wish if I could rate them with NONE and under it by far.
Adam B.
Classificação do local: 1 Desert Ridge, AZ
Been coming here for over 7 years to get HID after market lights from Brian on my Suburbans and have prob been back 100 plus times because the lights either go out while I’m driving or the relay kits are bad. I thought it was normal but I’ve literally had to come back multiple times for the same vehicles over the years and I’ve had times where both my headlights go out at night with clients in my vehicle. The kits I’m sure are bought from China and are not meant for a lot of the vehicles he’s installing them in. Brian looks at my like this never happens to anybody else except your vehicles. I find that hard to believe because my assistant is sitting in his lobby right now with another gentlemen that said this is his 3rd time in there for the same issue with his HID lights. Brian is rude to me on the phone and the first couple years I referred a lot of clients to him but now I realize the products he’s selling are junk and from another country. If it’s not one thing it another. I called him today and he was short with me and irritated. The last thing I want to do is have to come to your shop multiple times in a year for the same problem. He looks at me like it’s my fault every time I call him or show up with one headlight out. If you’re going to get after market headlights here make sure you get some type of warranty and if you have to go back multiple times for the same problem in the first year I highly recommend you put your stock lights back in and not have to deal with the headache of driving out to mesa and waiting around to have your lights fixed multiple times a year. I’m a business owner myself and takes me a lot to give any type of business a bad review but Brian has made it very uncomfortable doing business with him as he’s rude and arrogant on the phone with me. This will be the last time myself or my staff steps a foot into this business. You’re not doing me a favor not charging me every time I come in with a headlight out. Do the job right the first time and save these customers the time of not having to come back out multiple times a year. It’s been nothing but a headache with these after market HID lights on my 2007 to 2013 suburbans. I’ve recently bought new 2015 model vehicles which have the stock HID headlights so that will save me the headache of ever having to come back to Get HID headlights.
Josue M.
Classificação do local: 2 Mesa, AZ
Arrived there, didn’t know who to talk to so I just walked up to the counter. Stood there for 15mins until somebody asked me what I needed. He seemed cool with the other customers, but looked annoyed that he had to deal with me. Told him I wanted a 6k HID kit for my silverado. He gave me a box that looked worn and used. I asked him if the color of the HID kit would match the desired color I was looking for and he just nodded his head. After I paid and installed them myself, I realized that they were not the correct color and that the passenger side HID had to be turned off and on in order to actually stay turned on. I’m not sure if I got a used set of HID’s, but this did not seem top quality. I called the store the next day about the guarantee I was told about, but he said if I returned them I would have to pay a $ 5 fee for shipping and return the set he sold me before he could buy the replacement. I decided to just keep the HID set with the wrong color and just turn my lights off and on every time I turn on my truck. Really didn’t wanna drive over to shop where people feel annoyed to see me. Especially if I have to take out my HID’s and put the OEM lights back on while I wait for the other HID set to arrive to their store. Plus pay for the shipping of their own messed up lights. Do not want to go back there. It’ already feels a little uneasy to buy items you don’t have 100% full knowledge on, let alone buy something where all the employees look down on you.
Melissa S.
Classificação do local: 5 Mesa, AZ
I went in to get my HID headlights replaced. They weren’t overpriced and the guys were great. The helped change out the lights for me(I pulled the girl card). I would definitely recommend them and will go back when I need replacements.
Eric A.
Classificação do local: 4 Gilbert, AZ
Not to shabby. I recently changed my standard H13 Hi/Lo Halogen bulbs to H.I.Ds. This places seems to specialize in trucks and off-roading, but they did carry everything I needed for my 2007MINI Cooper. I bought an HID kit and installed myself. It was a tad difficult, required me to drill a hole in my housing, but that just by my cars design. The only issue i had was constant flickering, and my lights only had lo beams now. So I called in to explain, and they said to come on by. I pulled up and they did some rewiring for me and my Hi/Lo beams work perfect now! However, the flickering is still there, I was told I needed to buy a couple little parts about $ 10 each so I guess its not to bad considering the overall price is still the best deal i could find even online. OVERALL: Quality of products: good Customer Service: good Helpfulness: Great Price: Good
Brock E.
Classificação do local: 5 Flagstaff, AZ
Brian was extremely helpful in setting up HIDs in my new RAM2500. Previous setup flickered and had issues, he informed me immediately that I needed a canbus setup to avoid issue. Price was fair, installed extremely fast, and a pretty good warranty on the equipment. I will definitely be back here for some trail lights and will be sending some buddies in for lighting as well. If you’re looking for lighting of any kind, this is your spot!