Firestone Complete Auto Care

We are so glad we came here. We went to another place near by first and they estimated work $ 500 higher. They also lied to us about the battery needing replace. We came to Firestone and they printed the diagnostic and gave us a reasonable estimate. Their customer service was great. If you have interlock they know how to call and get an override like they are supposed to! Car is working great and back on the road within a few hours. Juan helped us there and he was very sincere and helpful. I am truly glad we came here to get the alternator replaced!!!

DON’T BOTHER. The service desk guy, Jesse, is probably the MOST disappointing about the location. But plan to wait forever for your car. I left my car for a tire repair – they said they would get to it in an hour. Over 3 hours later they called to tell me it couldn’t be repaired but they would gladly sell me a $ 120 tire (cheapest option). What a joke! I dropped my car at 1pm on Sunday (plenty of time to search other repair shops) but they waited to call until AFTER 4pm (so no time to shop other repair shops) to SELL me a tire. This is bait-​and-​switch. If they couldn’t have repaired it, they should have called in an hour and left me with other options. I did NOT buy their tire. I will NOT shop there again. I DO NOT RECOMMEND YOU GO HERE. There are plenty of other options available and tire/​repair shops are too much in competition to get stuck with this place. Shop elsewhere – this place is not worth the time & BS they make you go through.

Second time getting my oil changed here.
The guys here are friendly and have excellent customer service.
Very quick and easy to get in for an oil change at the last minute.

These guys were great! They got me same day on an extremely busy day, were super professional and I was out in about an hour.

I worked with Jesse to get new tires for my 2008 BMW 328i. They got me the best deal possible and went above and beyond to address all of my concerns. They stayed after closing time to finish installing my rims and tires for me. I had forgotten my paperwork after I left and Jesse personally tracked me down after closing to hand deliver them. I was at the restaurant across the street getting dinner when he delivered the papers. Jesse and the technicians all go above and beyond to make sure their customers are happy.

Battery died on a Sunday and needed a quick fix. Walked in and they were able to help right away. Very friendly and efficient. If you are looking for some help on a Sunday when most are closed, definitely recommend them!

This location is great. I’ve never been to a Firestone but when the time came to get the battery replaced in my car, I did a lot of research and Firestone has the best bang for my buck. Of course, the day I went to go get my battery replaced, my car wouldn’t even start. I called this location, talked to Jeff, and he got my appointment all set up for the same morning. I got there early but Jeff got me taken care of right away. I was really impressed; All the guys were really nice and gave exceptional customer service. These guys were all great and I couldn’t ask for a better experience. Thank you!

This review is long overdue. A BIG, HUGE thank you to Firestone and staff for fixing my alternator on a SUNDAY. I am from CA., and didn’t even have an appointment but they fit me in, fixed the problem, and sent me on my way. EXCELLENT customer service. THANK YOU!!!

Thank you, Firestone guys, for getting my old Lexus fixed up and road trip ready! Besides that, you all are highly entertaining!

On my way home from work low tire pressure light came on. As luck would have it I planned to go to the safeway on alma and guadalupe. Noticed Firestone near by and had hoped tp borrow a tire guage and air pump. Was immediately greeted by a super friendly guy who said he’d be right with me. He was in the middle of checking out another couple and they seemed very happy with whatever work they had done. He then told me to pull around back, determined what my air pressure would be, and filled all four tires right away. When I asked if this might be climate related he then gave me a brief education on what caused the issue. He did this all free of charge despite how many other cars were there. I will be back and highly recommend these guys.

The staff at Firestone On Guadalupe Alma school have always treated my wife with respect and always made her feel like a pain customer never try to seller on windshields are lightbulbs or oil changes when it wasn’t need she just goes in to get a tire or an oil change that’s all they do the manager Chad’s assistant Brian and some of the mechanics like hoss and Eric the staff is outstanding I would refer everybody and anybody to go and check out this Firestone

A huge thank you to Brian at Firestone! Yesterday evening I came into the shop ten minutes before closing. They put my spare tire on for me and had me setup to get a new tire in the morning. I got there at 7am and by 7:10am this morning I had a new tire and was off to work. Brian was friendly, quick and efficient. Before going to Firestone I had called Discount Tire to only get rudeness and a lot of sighs about them closing in 15 minutes. Thank you Brian for your awesome customer service! I will always choose Firestone over Discount Tire!

Firestone Leadership Team,
I visited your Mesa Arizona location on Guadalupe Road this morning for an oil change. I have been a long time customer at this location and have always felt good about the service that I have received. Today was no exception for my oil change. I don’t write in today to talk about the service that I received, but wanted to comment on another customer situation that if observed while I was in the lobby waiting for my service.
When I entered the store this morning there was a female customer in front of me that was quite emotional and upset with a situation concerning motor mounts on her car. She was very hard to deal with and as I listened to the conversation, even with my limited knowledge of auto repair, I could tell that she was completely in the wrong. She was loud, rude, demanding and very emotional. Customers are NOT always right!
I have spent the past 20 years of my career leading large customer service organizations, so I am no stranger to dealing with upset customers. This customer issue was being handled by Chad, one of your front people for this location. I was blown away by how professionally he handled the situation. He hit every point I would have ever expected from one of my customer service Associates. He stayed calm even when the customer was not being rational, was clearly in the wrong and even personally attacked him verbally. He maintained his composure, sat down with the customer, listened, repeated what he heard her saying, stayed focused on the customer and the issue. He showed empathy and concern, he worked hard to let her know that he cared about her and her situation. He reviewed everything in detail with her, even bringing the part into the store so he could demonstrate the issue with her. He gave her options and did everything he could to help her resolve the issue. He was focused on making her happy and meeting her needs while protecting the integrity of the organization as other customers were in the lobby.
I don’t often take the time to recognize amazing customer service, but I felt compelled today to point out what an amazing job Chad did with this customer. If Chad were in the same industries that I manage, I would offer him a position today. I just wish that all of my associates showed the same passion for the customer and business that Chad did today. You should be very proud of Chad and I certainly hope the you show these kind of Associates recognition for representing your company in such a positive way as they are the face of the organization for customers like me.
Kudos to Chad for doing an amazing job today!
Your Long Time Loyal Customer

Went in for an oil change with my $ 10 off coupon they did it really fast and the service was greatno complaints all around nice experiance

I went to this store after seeing a «Black Friday» sale ad, also after having a bad experience at a franchise Firestone store. I was there for my first time ever, on the Wednesday before Thanksgiving. I verified the details of the very impressive sale deal offered, the loopholes, (being there on Friday morning, 3 hour window, etc. etc. I just so happened to be dealing with the General Manager, his first name is Chad. Since taking early retirement a couple of years ago, I have developed a hobby, being a hard to get along with customer. The kind of customer we all used to be. The kind of customer who expected very good value, very good and courteous service, and value as a possible repeat customer. That is exactly what I received when I dealt with Chad at this location. I droned on, talking much and asking too many questions. He was calm and professional. I told him about my bad experience. He was still o.k. He was very knowledgeable about the tires he sells, he is very patient, and he is the kind of man you hope to find in a management position. I showed up on Friday morning as planned and bought 4 very good quality Bridgestone Ecopia tires for my Cadillac for $ 450. including all those things they add in at the end, and including tax. I opted to buy the somewhat confusing road hazard for an additional $ 17.50 per tire. I don’t believe it is even close to the free replacement warranty available from Discount and Big O tire. When I picked up my car, Chad was not there. I dealt with 2 employees whose names I will leave out. my agreed price was $ 520. even. The invoice read $ 520.43. The first employee decided to stick to his guns and demand the .43. I refused. He called in the second employee, who was delayed in responding. People piling up in line, the first decided to charge the card 520 even. When the second employee arrived, he began a new round of negotiations and demands as soon as he discovered the .43 was not collected. I strongly recommend this location, but try for Chad. He might even let you slide for the .43. My other advice is to ALWAYS make sure you deal with Firestone Complete Auto Care. If the sign says Firestone, without the «Complete Auto Care», you are dealing with a franchise store. Yes, they do exist. They do not honor corporate pricing or policies and your warranty will not be honored at Firestone Corporate stores. This is a very big deal. There are hundreds of Firestone corporate stores, and my understanding is that their warranty is good at all. In the case of a franchise store, your warranty is only good at the stores owned by that franchisee, usually one or two locations.
I have returned to the location three times to pester Chad with self imposed minor mechanical problems, and once to ask advice on a good price on tires for my friends in Glendale. They were going to Firestone on Bell Road. He was patient and proficient and professional each time. If you need tires or repairs, go see Chad and tell him Pastor Steve sent you.

I had a nail in the driver-​side front tire of my wife’s 2008 Rav4. I took it here for a repair. The manager told me it could not be repaired and the only tire they had for me was $ 100. I went for a second opinion at Discount Tire which repaired my tire in 10 minutes at no charge. I won’t be coming back here.

I went in for an oil change. After adding inspection, adjust and clean rear brakes (was needed) and signing up for the Firestone card, cost about $ 70. The nice man offered me a whole slew of other things they could also do, but didn’t pressure me at all when I declined most of them. Very good service for this basic maintenance I had done, for a price.

So your wife gets a flat tire and you need to get it fixed, and the dealership you work at is closed till Monday. Where are you gonna go? Well after driving around for an hour trying to find a place that’s open, I found Firestone.
Chad the manager was extremely helpful in getting my tire fixed. 20 minutes and they pulled my Equinox in, got the tire off, patched it, and had me out of there without trying to upsell me on anything I didn’t need. I did check out prices on new tires and the prices weren’t bad either.
Totally reccomend this place for your automotive needs if your in the neighborhood.