Express Care

Called on behalf of my daughter to make an urgent care appointment and was advised the Express Care no longer exists as an Urgent Care and has been sold to Banner and is now a Banner primary care facility.
I was very disappointed since this was the best Urgent Care in the East Valley.

The Medical Assistant was unprofessional. He said I made him feel uncomfortable when I asked why my service dog wasn’t allowed back into the office with me. Well, he made me uncomfortable by separating me from my service dog!
The Dr. was a bit kitschy but, kind.
The PA was sweet.
The receptionist was expeditious.
The reception area could have used a few degrees.
The office itself was dated, but functional.
My main complaint was the medical assistant. He was rude.

Dr. Schneider was awesome. I have been sick all week and today had difficulty breathing and felt like I was getting worse. Dr. Schneider was super funny, had awesome bedside manner, was thorough in his medication instructions for his diagnosis of bronchitis.
I would definitely return if I am in the area. I happened to go here because I was sent home from work which is just down the street and wanted to be seen immediately.
My wait time was less than 5 minutes, but I came at opening around 8. The medical assistant was funny and empathetic. I was joking that I was a cest pool of grossness.
What sucks is I had seen my regular doc on Wednesday and they barely examined me. Dr. Schneider left no ear unlooked, no breath unheard whereas my doc just sent me out for bloodwork for a common cold or flu turned bronchitis. :/​
I also realized as I left that Dr. Schneider is a DO. I totally support DO’s as that is what my fiancé is. They seem more caring than MD’s in my opinion.

Not so good

My husband came down with a terrible stomach virus late in the evening. Our family doctor was already closed for the night and there was NO WAY he could wait for them to open in the morning. The idea of going to the emergency room left me feeling terrible because I knew he would wait for an hour (or more) to be seen there.
With no other options I decided to take him to Express Care. I pass the building a few times a week so I figured I would give them a shot and I am so glad we did. We were able to get in to see a doctor in about 10 – 15 minutes from the time we arrived. The nurse on staff was nice, and they got us out in no time. I will keep them in mind for future needs for sure.

Every time i go, they are always helping me get cured, I tend to get sick a lot from the flu or injuries I had in wrestleing or other stuff, they always know what is wrong with me.

My entire family has been seeing Dr Schneider and Dr Kohring for the past 25 years. They provide great family/​general care as well as urgent care. I recommend making an appointment to keep your wait times to a minimum. You can get same day appnts for late hours. They have a lot of experience and treat their patients with great care. I recommend these guys over all of the family drs I tried over the years, they are worth the drive if not close by.

Definitely make an appointment as walk-​ins can take a long time. I’ve had a few times where I’ve gone in for bronchitis and they’ve given me a script that I told them was too weak only to have to come back a week later (and pay again) to get stronger meds.

I have utilized Dr. Schneider and Dr. Kohring as my family physicians for the 27 years they have been at this location. They are both exceptional doctors who seem to genuinely care about their patients (including myself). I would recommend this clinic to anyone who either needs a primary care physician or after hours care, as this clinic is open every day of the year until 10:00pm.

Good: everyone was pretty nice, good time management
Not so good: the girl sitting at the front desk just sat talking on the phone (it sounded like a personal call, otherwise I would not have cared) for several minutes before she acknowledged me.
The nurse’s assistant was all kinds of shady. All of his fingernails were trimmed except for his overgrown pinky fingers, and he was sniffling the whole time I was there. So either he had a cold (which, he shouldn’t have been there if that was the case!) or he enjoys a line of booger sugar now and then. In response to my discomfort when he had to draw my blood, he responded that I should like needles, and then he went on about how cool needles are. At least he distracted me from the blood drawing.
The facility itself was a little run-​down and out of date.

My mom, who has alzheimers, visited this clinic with my dad. I sent a fax ahead of the appointment to fill in the Dr. as to what her issue was. The Dr. never received it and the care prescribed was a non-​event. My mom saw a PA.
I called back 3 days later to say there was no change in status and we need help. The assistant sd she wud call me back in 3 – 4 hours and she never did. Again, I sent a fax ahead of time to let them know what was up with my mom. They basically prescribed the same stuff all over again.
Very, very frustrated. I live in CA and cant get this clinic in action mode.
Avoid this clinic if at all possible.

Went to this Urgent care today for both me and my husband to be seen. First impression was that it’s small and pretty dingy inside, not what I have come to expect from a typical doctors office. It was pretty packed in there, but it is flu season so that’s not surprising. The staff was ok, not super friendly or quick, but at least they listened and weren’t completely rude. My biggest problems were that 1. the name is completely misleading, I am pretty sure there was one Dr. and one nurse working and we waited almost 3 hours before we even saw the doctor, they probably should have had more people staffed. 2. it was dark and dingy, I like to feel like I am in a clean zone at the Dr.‘s office and this place looked… old, and my husband said it smelled funky in there, but I couldn’t smell anything since I’m all stuffy. This place would have gotten 1 star from me, but the doctor was really nice, took her time to listen and even checked something twice to be sure which you don’t see much of anymore. Although she was great I don’t think I will be returning there anytime soon. OH and also there was a big ass fake tree taking up half the walkway in the waiting room and people had to duck under it to get by, it was bugging me the whole time haha.

So in August I self diagnosed myself as having a broken finger, after a rough game of football. I then splinted it for 6 weeks. Once it was out of the splint, it didn’t feel any better than it did when it happened. I called my doctor, and was told I needed to come in, then they would send me to get x-​rays, then call me back into the office to go over them. That sounded like a big fat insurance hassle, hence my visit to Express Care.
It’s an urgent care sort of place, but they do take appointments and are open 7 days a week. It’s kind of tucked back in a medical mall area, and looks a little run down, but whatever. I came in, got fast service to the doctor, got x-​rays, had them read, and was out in an hour. And they gave me a cd of the x-​rays to take with me to the hand surgeon they recommended. Just what I needed — an easy, fast doctor’s visit!