Easyhome

There’s terrible communication with Easy Home representatives. I have had issues making a payment online since the opening of my account and addressed it with them on 5 occasions in an attempt to get assistance with this. Each time they just verify my email is correct and tell me to reset my password and offer to take my payment over the phone. Never was anything REALLY done to get this fixed for me until I made it a point that I am no longer making my payments over the phone after a month and a half. Then David continues to tell me I am making excuses and a payment needs to be made right now and I’m late and that they need 2 more weeks to fix my problem with online payments (that’s 2+ months to fix my issue). I don’t think he knew who he was talking to because I am current on my account and pay extra every time. Then he takes a look at my account now that I’m telling him he’s wrong. This is the main reason I don’t like making payments with representatives. They make mistakes! I would rather make the payment online and it be my own mistake. My last payment I actually made with David and less than a week later he’s telling me I’m late? Then David asks me (again) what my online issue is, I’m not sure why if they’ve been working on it. He continues to say the online system is new and 6 months old… sounds like excuses to me. Especially if only someone else and myself are going through this issue. I’m done dealing with the local reps about this and requested to speak with someone else since I have been dealing with this for so long. David said he will call me back tomorrow 01/​27/​2015, we’ll see. At first Easy Home seems like a breath of fresh air from RAC, Buddy’s, etc but it’s the same thing different look. I would not recommend this company to anyone. You’re better off just going to a competitor.