Desert Grove Family Medical Center

I am writing this review for the sake of my neighbor who is Spanish speaking and very poorly treated;
She went to her f/​up appointment for her uncontrolled diabetes with her provider Rachel Erdmann. Walking into the door with her husband was chaos. The office staff is very rude.
Moving on, she gets her vitals taken and she was asking them the usual questions and when her husband asked the MA if she can either slow down or get a translator to help them out and although they’re Spanish speaking MA’s (we, myself included, have heard them talk to each other) she told her that they are prohibited to do so and to get her own translator. Her husband (who speaks a little more English and understands more than she does) stated «how? that’s illegal!» She said nothing, grabbed her laptop and walked out. Really? I am too a bilingual MA and I am used by every and all providers and staff in my office when needed to better serve the patient.
Anyway, she gets put into a room where she waits about 40 minutes past her appointment time when her husband walks out and asks if she is going to be seen and finally a really nice lady in Spanish notified them that she will be seen and to take a seat (I wish we knew her name! She is lovely! The only decent person in office thus far.) The provider walks in talking on and on in English meanwhile my neighbor had her English speaking daughter on the phone who lives in New Jersey listening in to the conversation because her daughter was frustrated that her mother called her complaining about her care and how they treat her. When Rachel was talking, my neighbor interrupted her and stated that her daughter wanted to speak to her, the provider grabs the phone and states «why am I talking to you? I am not suppose to talk to you.» that is when her daughter replied, very strongly, with «You and your staff are being rude to my mother and I am her representative so yes, you will talk to me. What is going on?» That is when the provider simmered down and spoke to her daughter.
I wanted to write this entire dialog just to notify others of all the chaos but I for sure will be calling and complaining to the insurance and also to every place possible because that is IMPOSSIBLE. My neighbor and her husband moved from the East coast seeking a better and more relaxed lifestyle. They (husband and wife) walked out crying because she is genuinely worried about her diabetes and also because the treatment was horrible for non-​English speaking people just seeking proper medical care.

accompanied my friend here. The doctor (Dr. White) was friendly on first visit but hostile on the the second. He didn’t listen when she explained that she’d had an adverse reaction to the medication that he’d prescribed and told her she was welcome to look elsewhere if she didn’t like the process he was using to find out what was causing her pain.
Also be aware, this clinic requires extreme evidence before prescribing any narcotics which is offensive to me since it makes the normal. average person feel like their being accused of being a drug user just because OTC meds like Tylenol and Advil are not helping with their pain.
Don’t go here.

This place is UNBELIEVABLY bad from top to bottom:
1.Out of the, I would estimate, 25 times they said they would call me back, they NEVER called 20 of those times.
2.Visits are unnecessarily short. Very often after 3 – 5 minutes the DR/​PA/​NP LITERALLY walks out the door when you’re still talking to them trying to get them to understand you.
3. I once BROKE my heel and the DR argued with me the whole time telling me it was plantar fasciitis, and to just go to the store and get Dr. Scholls inserts. All this even after I explained to him that it was an instantaneous blunt force trauma all-​at-​once type of injury and that I used to have plantar fasciitis years ago and I know full well what it is. Later on, I read that a Dr. must always do a specific «squeeze“test on the heel bone to check for pain to determine breaks. This total douche-​bag didn’t even touch me all he did was argue and leave the room while I was still talking. I ended up limping for 13 months and still have heel pain deep in the CENTER of my calcaneous bone years later.
4. The PA wouldn’t even allow me to simply get X-​rays for my ankles because she was so sure that they were perfectly fine. Now that I’ve gone to a different, non-​incompetent Dr. office not only have I been approved for X-​rays, but I have now gotten MRI’s and approval for surgery on both ankles. I have more examples of bad diagnoses but this review is getting long.
5. This place is obsessed with telling you to just take pain pills. I now realize that all the pills they have given me over the years not only made my mental health (depression, anxiety) worse but it only masked the pain, allowing me to further damage my sports injuries.
Shame on this pathetic practice. Worst business I have ever been associated with.

I’ve been going to Dr. Dinsdale for over 10 years and feel he is one of the best in the East Valley. A real people person who knows what he is doing and takes his time with you to make sure you understand what exactly is going on. Haven’t dealt with the staff much except to chat on the many times I have visited and they have always been very pleasant to me. I strongly recommend if you’re looking for a good quality doctor, visit with Dr. Dinsdale. I think you will be glad you did.

I’m serious, anyone reading this thinking about going to this doctor’s office, please reconsider. The office staff are some of the rudest and most incompetent people I have ever had the displeasure of dealing with. Down from 2 stars to 1.
Ok, here goes.
I have a new job, and don’t go there anymore (thankfully), but am going in for surgery, and the doctor that is doing it requires medical records from 2 years back (I last saw them in April 2012). So I have been told in the past, oh, no problem, when you need us to, we will email the new doctor your records. So I am finally able to get started, got my approval from my family doctor (which only lasts a month) send over to the surgeon, and I called Desert Grove on Monday and left them a message about faxing me the form so I can fill it out and have the records emailed over. And I hear nothing, and don’t receive the form faxed over as requested on their voice mail. So I call again yesterday. What do you know, their voice mail box for requesting medical records is full. So I call again today, and yes, you got it, it’s still full. So I call back and was able to get a real person, and I told her the voice mail was full, and she says to me «let me find her» and transfers me over, you guessed it, to the same full mail box.
At this point, I’m ready to pull my hair out. So I call back again and get some dumbass down there who tells me I can come down and pay them $ 35 for the records, but I can’t get them to send MY medical records over to another doctor after I fill out a form for MY MEDICAL RECORDS. Seriously, I’m so pissed off right now, it’s a good thing I can’t go down there right now and it wouldn’t be pretty.
Don’t go here, I’m serious. And if you have any questions, please feel free to send me a message over Unilocal.I wish I could picket them.

Nice office, staff not overly friendly but Dr. Dinsdale rocks, he always takes time to listen, is caring and is always in a great mood which is nice when your feeling crappy.

Where can I begin???
We live within walking distance of the Power location, and had ok experiences dealing with simple allergies, sinus infections.
Back in January we took our daughter (then 4) for an ear infection out of sheer convenience because they only do same day appointments. At the time my daughter was having other problems (leg pain, fatigue, fevers, etc.) They ONLY approached the ear infection because they can «only treat one thing at a time due to insurance reasons», so if I had questions about other issues, I would have to reschedule and come back another day.
They did notice some bruising on my daughter’s legs, I said we had just returned from a ski trip, and I brought up the other symptoms she’s been having, she kept questioning me on basically «domestic/​abusive violence» issues (does anybody at home have drinking problems?, anger management issues?, is dad in the picture? who is the primary care taker of the child?, etc.) instead of just checking her platelets. Long story short, and after fearing we would be getting a visit from CPS or DES, not getting my issue resolved, and finally taking her to her pediatrician in Scottsdale, 2 weeks later we find out she has LEUKEMIA!!!
PLEASE just stay away from this place, there are plenty of good, competent family practices in the area who care more about patients than insurance bureaucracy bullcrap.
On a different note, I had been constantly getting referred to specialists, I am overweight, but other than that, I’m healthy, normal BP, bloodsugar, active, etc. After months and months of endocrinologist visits and everything coming up normal, he finally «releases» me with the advice to find another primary care provider. It’s the obvious game of «you’re fat, so you must have other health problems»
Because of their referrals I now pay super high insurance premiums which I can’t get out for another 4 – 5 months until the year is up where I didn’t visit a specialist, etc.

The quality of care is very poor. I have only been to the one on Power, so I can’t say the other branches are the same. The office staff is not friendly and very slow. I have gone twice, but both times they put me with a nurse practitioner who saw me for 3 minutes the first time and 5 minutes the second time. The quality of time they spend with you while trying to diagnose you is not equal and I am afraid that she was not thorough enough. Thanks for making me wait forever to see someone, giving me a fatty bill for your 3 minutes of service, and giving me information that I can read from the magazine in your waiting room. I will no longer be a patient here.