Chili’s Grill & Bar

Very Good Ask For The Combo The steak and salmon with mash potatoes and brocoli and garlic toast

Went for dinner, first received a plastic mug of soda that had mold around the top where the plastic was cracked. Sent it back and had to get someone other than our waiter to have the waiter bring my replacement soda 15 minutes later. Then we ordered endless enchiladas, 1^st order came out after about 15 minutes reordered a second time and waited almost 30 minutes. Saw our waiter twice during our stay. Manager said they were short on help because one girl had to leave because of a family emergency. Sounds like this place depends on this one person to run smoothly.

Ordered food online and was given a time to pick up. My guy arrived ahead of time, no other to go customers were there but he was kept waiting at least 4 minutes. He got our food at about the time stated when I ordered and headed home.
It took him less than 5 minutes to arrive home and the food was barely warm, let alone hot, and the cheese had solidified on the Loaded Boneless Wings. Worse, they were on foil paper so you couldn’t even nuke them a bit. The dinner order of sliders were messy and barely room temperature and the fries were limp and cold.
I called the restaurant and spoke to a female employee, explained the whole pick-​up drama, and waited for an explanation. I received little to no satisfaction as she told me the order was ready earlier than I was told online and should have been there sooner. At that point I was ready to reach through the phone and shake some sense into the bimbo so I asked for the manager.
Another female got on the phone and stated she was the manager and what could she do for me. I explained the pick-​up time given, the time my guy was ignored and had to wait, and my disappointment with my order. She looked up the order and told me it was ready even earlier than I was told earlier which was probably why it was cold. She then asked if I wanted to bring the food back or could she mail me some Chili’s cash. I agreed to the cash and she took my address and said she would put in mail that day.
I never received anything and it has now been over a month.

Horrible! Came in there for lunch, me and wife ordered: I got fajitas and she got half a turkey sandwich
My fajitas Come to the table and no half a sandwich for her… time goes by no food, bartender then ask how the food is, I reply she didn’t get hers, he goes huh, then instead of checking on it goes to take other orders and chat with customers
I finish my food and still nothing for her, he finally goes to check comes back and says «they need to make it from scratch» a half a turkey sandwich needs to be re made, how’d someone mess it up, then finally after long wait he brings it out after they’ve cleared my plates.
Had to get it to go after that due to Almost an hour for half a turkey sandwich. Amazing

Called in for a «pick up» order.
The girl answered and I ordered a: Guaqamole Burger with a Black Bean Patty (I don’t eat meat) and NO Cheese or Sour Cream, but to ADD Tomato (this is important).
I get there and I pay, When I get the food I open the box to take a quick peak to make sure I didn’t get some sort of Bacon Cheeseburger by mistake or something.
When I do this the girl makes a comment and said «are you making sure I got the order correct or something?».
I get all the way home and when I go to dive in to the burger I notice there’s NO tomato. So I call back to let the girl know and she IMMIDIATELY went in to «defense mode».
She says «well I specifically asked them to put it on myself so it’s on there» and when I assured her there was NOT any tomato because I was LOOKING at the burger she says
«well if you want to drive all the way back I guess I can give you an extra slice of tomato? I mean what do you want me to do?»
She then asked me if I wanted to speak with a manager, I said yes.
Put me on hold and finally the manager came on the line and when I explained to him the situation and what the girl said on the phone he says:
«well that’s unacceptable, thanks for calling in have a nice night»
No resolve, No apology just quick to brush the issue aside. Forget about the tomatoes at this point it’s the fact that My mother chose to get me a gift card to this specific establishment only for her money to go towards an experience like this.
I will never go back to this location because clearly not only do they make the mistake, and they DON’T make it right, you get attacked when you try to bring it to their attention.
If the skinny red head with the pixie cut is your server, just walk right back out the door and find somewhere else to eat because you will be in for a bad experience.

Last Thursday (around 6pm) I went to Chilis with my roommates for dinner as we were celebrating our end to the semester! We are all in customer service. I work retail/​bartend and one of the two is currently a waitress.
I haven’t received such poor service in a long time. My waitress had an assistant who did all of her work. We were ignored and never greeted or asked how we were doing.
We counted how many times the waitress and the assistant walked passed our table while we had dishes piling up and empty water glasses. 4 total before I flagged the HOSTESS down to retrieve our waitress so we could get the check. They forgot to bring out a side of one of the dishes, they didn’t bring condiments when we politely asked.
When the waitress did come over to abruptly fill our water glasses or to bring the late dish of mashed potatos it was never kind. We felt like we were being ignored and that we were annoying the waitress.
The three of us are early twenties. So we understand having waiters treat us differently because they assume we don’t tip. Though this is the first time in all of my life I have left a $ 0 tip. If I like my service I’ll provide above and beyond gratitude.
I understand things get hectic in a restaraunt and the staff that night could have be understaffed. But that is no reason for the employees to not be polite to their customers. We would have been okay with an apology for slow service or a warning that things will be nuts. We didn’t get that much respect.
I would provide the name of my waitress. Though that would mean I actually got one. If I could provide less than ¹⁄₅ Stars I would. But I think the $ 0 tips from my roommates and I and the poor surveys we left on their «anti-​customer service monitors» they leave on the table.
I will not be returning to this Chilis.
P. s. Food was amazing. Restaraunt was clean.
P. p. s. This was my first terrible experience at this specific restaurant. I have gone and ate at the bar before and have had great experience with their service. If you choose to done at this location avoid the section by the bathrooms that’s where we got discarded.

Great place for happy hour and friendly service. Have been here many many many times and never had anything to complain about. I love the chips and salsa and the enchiladas. They also have particularly good steamed broccoli.
Drinks are a bit pricey if you go for the top shelf, but with it being happy hour, you can get a pretty good deal. Great place for afterwork friends to mingle and relax after a crazy day in the IT world.
Actually kind of miss it since I have moved out of Arizona. I know that my friends still hang there though and that means it can’t be bad.

As I’ve previously said, we usually come to this location instead of the one by Chandler Mall but I think after this visit, we’ll give our Chandler Mall location another try. K & I, C and Grandma C decided to hit up Chili’s for dinner.
Our server was Vincent. I liked Vincent. He came across as an old school server. He knew his stuff, was pleasant, stopped by our table when needed, was never intrusive and was on his game. Nice job.
Now, I would like to point out that I don’t put much star value on the service at any restaurant, maybe one star. Why? Because if I go someplace and have awesome food but crappy service I can always go back and ask for a different server. I’m there for the food. Yes, service IS part of the whole experience. But since there’s 5 stars to hand out I’m not going to waste more than a star on a variable that I can change the next time I’m there. So, I’ll step off my soapbox now.
When C ordered his usual Grilled Chicken off the kids menu, Vincent explained that they had a new kids menu and the grilled Chicken was no longer available. We checked out the «New» Kids menu and C decided on the Kids Grilled Dippers ($ 5.19). Basically Chicken strips, or the old grilled chicken but cut into strips. The chicken was a bit overdone which made it a tad dry. C got the usual side of Corn Kernels which this time they barely filled the ramekin half full.
No bueno.
K & I did the 2 for $ 20 deal. We both got Fajitas. Mine were all pork and K’s were half pork half chicken. Both sizzling plates were not sizzling very much and honestly, they were both mostly a plate full of sautéed sliced green bell peppers and onions with a little pile of meat on top. Not a very good presentation and not worth the $ 10 each plate cost. They also stopped using the metal condiment tower that in the past came with the fajitas. 9 or so little metal ramekins filled with the condiments for your fajitas. Not no more. Now the sides are brought out with the tortillas in larger ramekins but there are fewer of them. Bummer.
Grandma C got the Crispy Crispers ($ 10.19) with fries. She said they were as good as they have been in the past, no complaints from her. Grandma C & K both got flavored tea ($ 2.69 ea.) and C got Strawberry Lemonade ($ 2.89).
Good server, overcooked chicken strips, lousy side portion of kernels, $ 20 for basically two plates of sautéed bell peppers & onions. 2 Stars.

Never liked Chili’s but saw they had a new menu so… I decided to get take-​out. Steak and salmon combo, loaded mashed potatoes. Service and atmosphere were nice. Even had a cool game pad. 99 cents all you can play!
Food
Salmon-​very good, really liked the sauce on the fish
Loaded mashed potatoes– didn’t taste freshly made, not a big fan of this type anyway.
Steak-​the worst. I’ve never tasted steak like this, the meat was cooked to order but had zero flavor, so odd. I had to drown it in steak sauce just for some flavor

Terrible food. My wife and I never go out and the time we did it was bad. It took them 45 minutes to bring our food out. It’s not busy and nobody is here. When they brought the food out my son’s Frys weren’t even warm. We had to ask them for more water; we were out of water for a good 20 minutes while waiting for our food. The salmon my wife ordered was burnt, NOT seared. The manager tried defending the cooks. Then after my wife gave him back the plate they still wanted to charge us ½. I told him we don’t care about the discount but more of is team serving better food. The steak on the fajitas was over cooked, the shrimp had no flavor. Super disappointed because we love Chili’s. And because of this we will no longer be customers.

Good service. They were able to give me a great meal on my lunch break with out have to take to much time. Clean place
Will repeat.

Every single time I have gone here they have under cooked my food (noticeably) and sent me home sick. The wings are the worst. Taste like they dip them quickly in till they «think» they’re cooked. It must be in their cooking because this isn’t the only location. Its a great place to get a nice cleaning. If you catch my drift.

I love this location! I have only had one server that wasn’t too great, otherwise, the service is wonderful! The 2 for 20 deals are great!

Time to give up. Remember when Chili’s had fresh Tex Mex & BBQ? We had a gift card (truly) brought some friends to use it. Had beers (yay) wings were ucky, chili was ucky, salad was passable. Service was slow, they have the table menus on the tablets. Which were fun to play with but you had to pay. Soup was okay (small bowl for the money). I think the bets use of Chili’s is for families with annoying children to let them hop around in the booths. And eat chicken fingers. When I am not there, preferably.

The greater who sat out table was not friendly at all. Was alot more welcoming to the white family in front of us. Our server was on top of it. Our drinks were never empty. She was very friendly. Our food was okeay but our fries were cold when they came out and waited quite a while for our food to come out for an empty restaurant. When we told the waiter that they were cold she offered to bring new ones out. But by the time we got them we are already full from a mill. I like chili but we will not be coming back

Was already annoyed with my day. Was explaining it to the other two people in my party, eventually it turned into a rant. The Restaurant was not very busy but there was a family seated behind us, well they asked to be moved over my loud voice, which is completely understandable. What killed it for me was the «talking to» I was given by some other waitress because the family had asked to be moved. 9pm on a Sunday and I can’t speak my mind at the table, no. I couldn’t have fathomed being more angry when I left than when I had came in.
How was food? It was alright at best.
How was the service? Slow as hell for how slow the restaurant was.
Did I leave a tip? Only because one of my party members is a server.
Will I go back? No
Will i recommend this location to anyone? No
The only lesson to be learned here is don’t let another server talk to your table negatively, it could cost you your tip.

This restaurant was completely dead when we walked in maybe 4 people in the bar and the restaurant part maybe two tables at the most which is what you would expect for a Monday evening. We ordered the ribeye steak and a cheeseburger. On top of the food taking forever, the waitress was nowhere around to even ask what was going on. She finally comes out, drops off the food and leaves. The steak was overcooked the potatoes were cold and we waited and waited for her to come back to check on us. Well that never happened.
Keep in mind the restaurant was dead. I finally ended up looking up a number on Google calling the restaurant and the manager actually answer the phone and I asked him if he can send the waitress over to our table to send back our steak.
Mr manager pops over apologizes for the inconvenience ask me what I wanted to order. I got a cheeseburger he leaves and we wait again. While we’re waiting we obviously completely pissed off the waitress because she dropped off drinks at our table and didn’t even look at us.
Mr manager brings the cheeseburger out and then he disappears too. For whatever reason the cheeseburger had no mayonaise on it and was completely dry. At this point you’d think the manager would circle back or maybe the waitress just to make sure things are okay. Well that didn’t happen. So I ate my dry cheeseburger paid the bill which nothing was discounted and left.
I didn’t even get a sorry your experience wasn’t pleasant or have a nice night nothing its like I wasn’t even there.

I went during dinner on a Friday night so I expected it to be crowded. Me and the other three guest in our party were seated in about 20 minutes so no complaints there.
It did take about 15 minutes before someone came and asked us what drinks we wanted but by then we already knew what we wanted to eat including appetizers so it made it easier on all of us.
I had the southwest pairings meal and the texas cheese fries (best pregnancy craving ever) Everyone else in my party seemed to enjoy their food.
I do love that they have the z-​tablet now at all the tables. You don’t have to wait to pay your waiter no more and it prints the receipt right out there. You can scan your coupons there as well and refill/​order drinks and order desert without doing the awkward waving and staring at your waiter/​waitress till they acknowledge you. For 99 cents you can play games on it which is good since my boyfriend has the patience of a child sometimes.
Great way to save money is the 2 for 20 meal which is an appetizer and two entrees (which would normally cost 30+) or for $ 35 you get two margaritas and a desert along with your entrees.
The lunch portions are nicely prices as well. Between 11am-​4pm, you can choose a lunch portion of some favorites which comes with your choice of soup or salad.

Things I’ve had here and how I feel:
Chips and Guac: Love it. I get it every time.
Loaded Potato Skins: Pretty good. Not the best, but if you’re a potato skin fan, you won’t be disappointed.
Buffalo Boneless Wings: I’m a sucker for breaded boneless wings. These wings did their job.
Mini burgers– Good! The bun it comes on is delicious. I think it may be a Hawaiian Sweet roll.
Sweet and Something Burger — Cooked well, delicious, crunchy onion ring inside
Fries — Meh.
If you’re a beer connoisseur like I am, don’t go here for a drink. Beer selection is inadequate.
Service was okay, but I don’t expect much from chain restaurants.

Why did we stop going to Chili’s… We were looking for a dinner place on a Tuesday night and ended up here so we can watch a movie next door.
I ordered the Cajun Chicken Pasta. It was sooooo cheesy and the garlic bread was perfect crunchy and soft. Yum! And we got the dessert which is of course the Chocolate Molten! Soooo delishhhhh and ooey gooey.
We used their ziosk to order the dessert which was pretty cool and also paid our tab there. So quick and easy. And our server was great as well!
Def need to start coming here again!