Chase Bank

I used an ATM here today, and have called 20 times in the past hour to talk to them about a very urgent EMERGENCY. I cannot get anyone to answer the phone and I am 15 miles away. the branch next to me answered the first time I called, but says they can’t help me get ahold of these pieces of shit.
***photo of call history also posted***

They may be conveniently located but there is nothing else convenient about Chase. I used to shrug it off when I heard people talking about Chase «ripping them off.» I just assumed that there must be more to the story. In all my years, I’d not experienced it. (I was originally with another bank that was swallowed up by Chase, sadly.) Now, my turn has come to pass and I find myself needing to apologize to some folks. The shady dealings at Chase are well documented and people are still falling prey daily. I guess it was just my turn. I’m withdrawing every penny and closing my account as soon as possible.

Stephanie is the best thing to happen to this branch and any bank. She’s helped me get all my financial things in order. She is knowledgeable. Even if she doesn’t know the answer, she will do her research to assist me.
I have never had a bank experience like this before. Chase has seriously won me over. I’m usually not a fan of «big banks» but Stephanie has made the transition smooth as butter. Great job, Chase!

I typically wouldn’t write about a bank but I have been with Chase since they were Bank One (early 90’s) and I think their canned answer when you CALL customer service is to see a banker at a branch with an issue and the branch says to CALL online banking. I cannot believe the customer service from a girl whose name begins with C. I would never call out someone by name either but this girl seemed out of it, tried to tell me the program I was asking about was cancelled 2 years ago, when I finally got her on track that it wasn’t cancelled, she didn’t know about the program, said to call online banking, when I got her on track with it wasn’t an online banking issue, she then admitted that she personally didn’t know how to find out what I was asking. then said I would have to come in to the bank and then log on to my account. I said well i am logged in now, walk me thru it. She then said, she would have to figure it out. I got the impression she didn’t want to do any of it. Result was her calling online banking with me on the line, getting put on hold and then saying she would hold and call me back. Wrote all of this with no call, she must still be on hold.