CardinaleWay Mazda – Mesa

Just over a year ago, my wife and I were shopping for a car. We did our due diligence and prepared. Credit was good, had a down payment, knew what cars we wanted to look at and compare, and knew exactly what our budget was. Over the course of a week, we sat in and drove every car on our list except for one, the Mazda6. We stopped in at More Mazda in Tempe and were met in the parking lot by a salesperson. We explained that we were shopping and comparing and what we wanted to look at. He led us to a 6. When we told him our budget his tone became abrupt and somewhat annoyed, this after telling us that «it’s not going to happen, maybe a 3, not a 6». Ok, we shook hands and left. A week later we met Darlene L. at Cardinale Way. She got us into a one year old 6 ITouring sedan with tech package for exactly what we wanted to spend. Fast forward to last weekend. Our other car took a very unexpected dump. Off to Cardinale Way we go. Dealt with Darlene, once again, and left with a beautiful white CX9 ITouring. A bit over budget, but given the no hassle experience, this was not a problem. We highly recommend the entire team at Cardinale. And we highly recommend that you ask for Darlene, you won’t regret it.

I had a the best experience leasing a car today! Matt, Brian, Mama, and Donny were so friendly, professional, knowledgeable, and patient. They didn’t mind me test driving multiple cars until I found exactly what I wanted and I didn’t feel pressured in any way. I highly recommend this dealership and will never go anywhere else!

I loveeeeee the service center here! They are always quick and effecient. They always send me a reminder email of my service appointments, along with call me to make sure I am happy with the service and to remind me of my next check up. Customer service is fantastic, no complaints here at all.

Just purchased a CX-​5 from here and it was the easiest car buying experience ever. Eric was a no pressure salesmen and Chris finalized a «no nonsense deal»
Thanks guys!

We came here, loved the first Car we looked at. Really liked our salesman, johnathan, despite liking the car and J, we went to four other dealers and got the run around and poor salesmanship from all of them. We came back here today and found the car my daughter wanted, we are in the dealing process. First round, cost too high. We shall see how round two goes and whether we can make a deal. Ok, 30 minutes later… Deal done! Very nice finance manager, Thomas, very normal and fair. Next comes the dealer ad on … Finance. Chris. Was super energetic, fast and efficient. Whole experience was completely positive. Highly recommend.

Jonathan was extremely professional, courteous and easy to work with. Purchased a vehicle tonight with no BS. Vehicle was available when they said it was and pricing was straight to-​the-​point. No add-​ons that you don’t ask for, no bait-​and-​switch internet pricing, no beating you down for hours to get you to take their lousy rip off price. No pressure to finance just to get another «discount.» Just a straight forward honest deal. Exactly the way it should be.

I would certainly be skeptical of the service department. They do not loan up to anything. Oil has been changed from this dealer from new. The lower engine shroud was dragging on the ground so I removed it and found all the bolts loose. They told me they couldn’t help me out since it was several months since the oil change. When you take your car in for service they will come up with several service items that aren’t necessary. Had a couple of other reputable autoshops check the items and said the car was excellent condition and no other repairs needed at this time.

I have bought two cars from this dealer and have also sent two people in to buy cars. My experience was not bad but I was supposed to be getting two $ 100 referral check for the two people I sent. Never got my first check but that was a few years ago. But this last person I sent in was almost a year ago and I still have yet to see a check. I call every other week to check up on it and I’m always getting another excuses why I have not received my check. Here is just a few of them: manager had a heart attach, check printing machine is broke, lost in the mail, haven’t had time, check writing department is closed for the day, and more. Excuse after excuse. I’m sick of it and will never be back. Stinks for them being that I buy a new car every few years and have been loyal to Mazda for my last three. Looks like I’ll be going to Berge Mazda. If your curious who I’ve been dealing with it is Al Lanz and Thomas Michael but I’d avoid this dealership all together. They are horrible and full of lies. CardinaleWay Mazda, I really hope you get your act together. Your making Mazda look really bad.

Every time I get my oil changed it makes me think about Cardanale Way Mazda. I purchased my car from them back in 2006 and as part of my contract was a plan for free oil changes as long as I owned the car. However in 2010 they called me and canceled that part of the contract. Last time I checked it is illegal to violate a contract and I just wanted to let people know that they are willing to go back on there word.

I bought my Mazda 5 from this dealership and the entire experience was great. Salesman was friendly, knowledgable and not pushy by any means. So now, I take my Mazda in for its maintenance upkeep at the service department and Steve is my advisor and he is great! He goes above and beyond I think. He always takes good care of me. I think it’s a great dealership all the way around.

i have bought two cars from this dealership. and the first two times were great! being in the auto business for 30 years i come to be very pickey when buying a car.
i went back there this past week and i was greatly disappointed. first off i had a sales man that smelt so bad like bo i thought i was going to puke. then the f&i manager which i even sent a card to him to thank him for helping me had the nerve not to even be apart of my deal. i called him and asked what was going on? he said he was slammed yeah right there wasn’t a soul in that place. if your going to bs me try a little harder. i wouldn’t go there again to purchase a car. i thought this place was different. but it’s the same as all the other dealerships. bring your wallet because if you don’t have good credit or at least a few grand they are no use to you.
sad to say

I actually was looking to purchase a Jeep in a specific model and color. Much to my surprise I found it online at Cardinale Mazda. I drove over 800 miles one way from Northern Nevada near Reno to purchase this Jeep. I told the salesman if I drive 14 hours one way and this Jeep is not in the condition he has described I would be beyond mad. He assured me it was in new condition. Much to my surprise when I got there the just was exactly as described. The entire staff was very friendly and very helpful. Being a retired business owner related to the auto industry I understand that some people may think they are a bit aggressive but my personally feeling is they where very eager to please and to do what ever it takes to make a deal. The entire staff from the salesman, sales manager to the finance manager where very professional. The competition is so great in the Phoenix area it’s a buyers market. So I think in order to keep your doors open you have to offer outstanding customer service, a quality selection of inventory and of course good pricing. I think Cardinale Mazda did just that.

I came into Cardinale Way Mazda at one of the saddest points in my life about ten days ago. My trade-​in was sitting in Denver CO and I wanted to trade it towards a new small car that would be extremely safe and get high mileage, 35 in town and 45 on the road. The Denver car was only 15 months into a 36 month lease so I knew I would be upside down on the deal, owing lots of money to pay off the lease. The didn’t know me at all, I only moved here to Phoenix in February. They not only let me drive off with my new sporty red Mazda 3 the next day, they did it without seeing my trade-​in and they are patiently waiting for me to get my trade-​in turned in to them.
I knew this was the dealership I wanted to work with, because they were so kind and considerate and understanding about my personal situation. If you want to work with an honest Christian family based business, the kindest salesforce in Phoenix and get the best deal you’ve ever had, please visit my new friends at Cardinale Way Mazda in Peoria, AZ.
Tell them Nana B sent you!

Talk about high pressure geez. They tried relentlessly to talk me out of the vehicle u wanted and to get something brand new then harassed me via phone and email days later. Shame because I was really interested until the pressure came.

A spark plug broke in my Miata out in the middle of nowhere. Took it to Cardinale the next day and they got right on it and had it up and running in no time. Really took time to go over the engine and check everything out. It sounds great — runs smoother than it has in a long time. I now realize that the spark plug had probably been going bad for a long time — but I didn’t know it. I just thought the rough idling was a normal part of a 7 year old Miata. So why didn’t the other dealer nearby ever catch it? The car has been there twice in the last year for oil changes and they never said anything. But they couldn’t identify a road noise as being a bad wheel bearing either. But Cardinale did and I’m switching to them permanently for Miata maintenance and repairs. Very nice, friendly people there, too.

I’m really surprised to see so many negative reviews for this dealership. All I know is my own experience with them, which has been GREAT.
I bought my car there April 2013. My sales person (Chris Johnson) was very responsive to my emails and didn’t seem «pushy» at all. I had already done all my research and knew exactly what I wanted. When I came in to sign the paperwork I didn’t have to wait more than a few minutes before we got started. The whole process was fast and easy. One thing I didn’t like was the guy I had to see after my salesperson, to talk about extended warranty, scratch protection, etc. He was a bit pushy and rude, didn’t like him very much. Overall, I would say ⁴⁄₅ stars for the buying experience.
BUT, I have to give them 5 stars overall because of how awesome their service department is. I have owned expensive cars, including Mercedes and BMW and this is hands down the best service department I’ve ever been to. Ever. My service guy (Nick) is always upbeat and friendly, I never have to wait even 1 second to go see him when I come in for service. He always meets or beats his time estimates. One time when I was getting my 30k mile service he was in jeopardy of running over his time estimate while I was waiting on my car, and although the service was done it was still in queue to be washed, so he ran out and washed it himself!
In life in general, I don’t particularly like car dealerships, but as far as dealerships go CardinaleWay Mazda deserves 5 stars, especially for their service department which is outstanding.

DO NOT BUY FROM THIS DEALERSHIP!!!
I bought a used 2006 Honda Odyssey from these folks with high hopes that this would be a great experience. They boast a «Christian atmosphere» because I guess it’s owned by Christians. What a joke!
My husband and I had just had our 3^rd baby and our Nissan Versa wasn’t cutting it size wise. So we bought the Honda. In the Last 12 months we have had at least $ 4000 in repairs and it’s not over! Now we have an electrical issue and who knows if we will ever be able to track down that mess. Needless to say we were taken advantage of and are very, very dissatisfied with our experience. Now we are stuck in a van that is unreliable with 3 babies. Such a shame. If these people are going to rip off a family with a newborn they will rip off anyone. The only positive was that the service manager tried to «help us» by reducing the expense of putting a new AC unit in the vehicle 6 months after we purchased it. I know that there are risks with buying used but we were stuck with a total LEMON! A list of things that have gone wrong: in 12 months Replacement of AC compressor, alternator, battery, tires need replacing, bad automatic doors, power steering, and now some kind of electrical problem no one seems to be sure of.
I really wanted to like this place and for it to be «our place» to buy cars but that just wasn’t the case. So, so, so disappointed. WE WERE SWINDLED!!!

I have truly enjoyed my experience at this dealership. All the way from my British sales guy… to my service advisor Nick. They are so nice and are willing to joke around, while still providing great customer service. And I love my CX5 Touring Edition Mazda.

I’ve recently moved to the area and have been taking my Mazda here. I have felt fine about my experiences here.
My first trip to Cardinale Way Mazda was actually when my car broke down the day before my first day of work. Needless to say, I was very stressed and the employees at Cardinale Way were very nice and patient. Steve helped me figure out what to do over the phone and then let me know what was wrong with my car and what my options were once I was there. One thing to note is they don’t provide rental cars. I’m not sure if equivalent dealerships do generally or if that is more of an upscale car thing but anyways, you have to pay for the rental car.
Since that trip I’ve brought my car in for service where they fixed a small issue I was having but didn’t end up having to do much.
Overall, the staff there is very polite, but I at times felt a bit like they were «car salesmen» not to reinforce a stereotype. They just spoke to me a bit as if they were trying to sell me something, but when I looked at what I was paying and what I was receiving I felt okay. I will definitely continue bringing my car here!

It makes me really upset to have to write this follow up review, but in light of recent events my opinion of this dealership has completely changed, and I no longer feel comfortable recommending this place.
So the scenario is, I purchased my most recent vehicle from Cardinale Way in August 2012. On April 13, 2013, I received a letter from a law firm stating that they had been contracted by Cardinale Way as debt collectors for an outstanding debt I owe the dealership. In looking over the paperwork they sent me, this «outstanding debt» is a $ 300 down payment that the dealership was suppossed to automatically deduct from my checking account the week after I purchased my car. Keyword here being «automatically». Apparently they never did this, and this entire time I’ve owned be car (8 months now) the dealership has never contacted or notified me that this debit never occurred.
On top of everything, it is now 2 weeks later since having recieved this letter, and absolutely no one from the dealership has contacted me back to resolve this matter. I have left a voicemail with accounts receivable, left my issue on their Facebook page (to which someone commented, but they never actually called me to resolve the issue like they said they would) and I even called and spoke with their GM (who said he would get right on the issue and would call me back — it’s now a week and a half later and nothing).
Apparently no one at this dealership feels the need to be accountable for their customer’s experience once they’ve sold them the car.
I will not be returning to this dealership with my business, nor will I ever recommend them again.