Canyon State Electronics

Horrible company to deal with that does not, I mean DOES NOT have there stuff straight. They do not have a ounce of customer service. They do not care about customers. Samsung actually told me over the phone that they do not recommend them to do there services any more. So please do not use them or you are going to be waiting months to get your stuff fixed and not right either.

If there was a zero star, I would give them a zero. Samsung made a mistake but it transferred over to canyon state unfortunately. I was trying to work with them on the were no help, very argumentative, and said it would take 2 weeks before they could even come to see what was wrong with my TV and that was after it took them 3 days to contact me after my initial call with Samsung. After arguing with receptionist– I asked to speak to the manager (Nancy) which then continued to argue with me. I then asked to speak to the owner (Sarah), i had mentioned that her employees and i were in an argument and that i did use a poor choice of words during our argument and tried to explain the situation to her and before I could even get two sentences out she started arguing as well, taking her employees side. Her exact words were, «We do not cuss at our customers but you were being an ASS». I would never recommend this company even if they offered their service for free. From the receptionist to the owner, very poor customer service. I mentioned to her I have never written a review before but that their service was so severely poor that I was going to write a review on Unilocal.She said that’s fine, we’ve had several people write poor reviews and that there is enough business in this town that it wont phase them. Well if you cant even come to an agreement with the owner and several people are writing bad reviews then obviously this is a poorly ran business. I’m sure the repair guys are excellent but if you cant even get through the front office then what good would it be if I had a problem again in the future?

I have a samsung washing machine. It recently had leaked, I was giving to Canyon State by Samsung. First it took a week to call me, then they ordered a part with out even looking at the machine which took 5 days to order finally and 2 weeks to schedule me in. They came out and it was the wrong part. That’s what happens when you assume. So another 5 days to order the correct part and 2 weeks to get them to come back out. Then the guy brought the wrong part!!! When I called they couldn’t get me in for another 3 weeks!!! I said no way and magically they got me in the next week.
They came out replaced the hose and the guy told me it’s a little loud I can order a new part for you because you are under warranty. I should have said no way but I didn’t. So the same old 5 –7 to order 2 weeks to get into the schedule. Then the man came out to replace the part of my perfectly working washing machine and now it doesn’t spin! So now waiting another week for them to come back out! I would stay clear of Canyon State if you a choice.

Problems with our Samsung french door 25.5 cu ft 4 door refrigerator purchased at Lowe’s in Sept 2011. Samsung advised us to contact Canyon State Electronics. Canyon State accommodated our schedule for a technician visit. He thoroughly went over everything inside and outside. Canyon State reported back to Samsung and Samsung took care of it. Canyon State employees were professional, polite and efficient.

We recently had to have our Samsung TV repaired. Samsung handled the repair, and chose Canyon State to do the repair. Since Samsung also covered 100% of the costs, I can’t speak on Canyon State’s prices or value, only their workmanship.
The first technician to come out easily diagnosed the issue with minimal hassle to us. He ordered the part for us promptly. He seemed a little irritated because he had to drive to Tucson (which this company regularly does) and he made us know it, which was uncomfortable, but overall he was fine.
About a week later, the part arrived and another technician came out to do the actual repair. He was very meticulous and careful with our TV and the new parts. He worked efficiently, he was pleasant, and he even gave us some knowledge about our TV. Everything worked fine after he was done, and about a month later, everything still works fine.
The scheduling process along the way was ok. Since we live in Tucson and they’re in Mesa, they don’t give a whole lot of time/​day options, but that wasn’t a huge deal for me.
Overall, this was a good experience for us with Canyon State, and based on this repair, we’d recommend them to others.

The worst repair company Ive ever tried. Bad service all around. They do not know how to repair things properly. I would never use them again.