Brown’s Upholstery

I brought in two recliners that were my mother’s that passed in April. I requested them to be reupholstered in two different fabrics and requested bolster pillows to be made as well. The recliners are beautiful and the craftsmanship is fantastic. I contacted several upholstery shops and they were the most reasonable by far. Brooke was very friendly and listened to what I wanted. I would definitely recommend them for all your upholstery work.

Past ratings don’t seem appropriate to the service we received. 4 dining room chairs and two large recliners were reupholstered at Browns — good service, good price and on time. Would use them again. Thanks Brooke and team for good service.

I should have read reviews before using this place. Just like the rest of the reviews, Brooke was rude, and was not concerned at all about customer service. The shop does not pay attention to due dates and really couldn’t care less about their customer. They do not honor time commitments, and really do not care about the delivery. I tried to pick up my ottoman multiple times (that I asked them to re-​upholster) and each time they offered an excuse for not getting it done. Then, they offered to deliver, but, because I told them I was not around after the time they said they would, they claimed they tried to deliver at that time. Now, they want me to pay delivery to ‘try delivery again’. Brooke was more about arguing, which I was not interested in doing with her. Now, after calling out their bad business practice, they do not even want to respond to my delivery request. I will have to use the Better Business Bureau and Attorney General’s office to just get possession of my ottoman. Not sure I even can, as I cannot ascertain completion status of the job.
Not sure why they are even in business. I used another more expensive upholsterer for a prior job, and should have stuck to that company. I filed a complaint with the Better Business Bureau so others can benefit from my experience. I am also filing a complaint with the Attorney General’s office. These people should not be allowed to stay in business with this type of Business ethic.

I had a very pleasant experience with this company. I had a sofa cushion that needed repair, so I called around several places and got quite a range of prices. This place was quite nice on phone and gave me the most straightforward information, so I gave them a try. They were very friendly when I dropped it off. The cushion was repaired within the timeframe they stated, and the repair turned out to be even easier than expected, so Barb charged me less than she had originally quoted. I would definitely go back to them in the future.

I had a horrible experience with this company. The other reviewers are correct — Brooke is horribly ruse and does not have a clue about good customer service.
I took in a chair to be reupholstered and the wooden legs were to be refinished a color that we agreed on. They told me it would be about two weeks. It was a few days longer than that, but it was done — except the legs were stained almost black and the stain was uneven, with drip marks. It looked awful. I told them it was unacceptable. They said they would fix it and bring it to my house by the end of the day. They never showed or called. Because of that, I paid.
I went back the next day and the run-​around started.
I spent the next five weeks trying to get them to re-​finish the wood the way we had first agreed. I got excuses — employees left. I got told lies — that they tried to call me. (Really? Like you can fake making a call to a cell phone that records every incoming call?) I was called a liar — that I had said a different color stain. I was offered my money back «until the chair was done.» No, I said, I want the chair done correctly.
Finally, I went in and said just give me the chair. The blond lady turned to Brooke and said something very quietly about writing a check. I wasn’t even sure it was about me. They had a worker put the chair in the car. I started to leave, then remembered the fabric scraps, which they had promised to save for me. So I went back in and of course, they could not find the rest of my fabric, which I had planned to use to make pillows. Then they gave me a check for the amount I had paid for the refinishing. At least I got that back.
When I took the chair out of my car, I realized that parts of the upholstery were poorly done, with raw edges of the fabric not finished properly underneath the back of the seat. Later, a friend pointed out that the pattern was not matched up at the seams as a good upholsterer would have done.
There’s a reason they quoted half what another upholsterer did. I should have paid more and gotten better work and better service.

They completed the job as they thought best, versus what we discussed and agreed upon. I spent almost 4,000 with them to do the pews at my church, and the work is substandard. Pete the owner got upset with me, when I told him about my dissatisfaction.

This is hands down the worst company i have ever dealt with. Highly advised to STAY away from here no matter what! The lady that answers the phone Brooke is beyond rude. They were suppose to fix cushions for my couch and were 45 mins late to get them and never even called. I had to call them to see if they were still coming. Then they said they would be done and have them back the next day at 4pm. I called to confirm and Brooke told me she never committed to a time and that it was a guesstimate of when they would be done. I told her that was not acceptable as I was under the impression from what she told me was going to be done overnight. Not to mention they never even called to say it was going to not be done and they needed another day. Brooke then told me she would gladly send back the cushions unfinished and hung up the phone one me. If you are looking for a nightmare and headache and an incomplete job go for it… I’m still waiting for Pete the manger to call me back. They clearly get an F for customer service.