Big O Tires

These guys are criminals! Charging high prices, it’s criminal! Crooks of the tire buisness!

We took our truck there for routine maintenance. They called us to get permission to start the repairs they felt were necessary for our truck so we agreed to have the work done. They felt like our radiator hoses were getting soft so they replaced them.
The following day we took our boat attached to our truck to the lake. A pull we do often and even with our «soft hoses» is no big deal. On this particular day however our radiator blew up less than 24 hours after they finished working on it. When we called them about the work they had done and asked that they fix the problem they created they refused. So we went and contacted corporate as we felt they should take care of their customers and if they messed up should take pride in their work and fix it. Corporate has yet to call us back. We will never ever ever go back to Big O. Not just this location then whole corporation will no longer have our business and we will tell everyone we know no to get work done there.
So steer clear of this business they don’t take care of their customers and have no pride in their work!

I had a 3 oil change deal with Big O. The last time I got an oil change, they told me my cabin air filter was missing. Yesterday was my second oil change, and they told me the cabin air filter was «very dirty». So, which was it, missing, or dirty? I will not be returning.

Monday morning, I stopped by Big O at 7:40 a.m. I told the guy I needed an oil change & 4 new tires, and they had to be finished by 9:00 a.m. because I needed to be downtown by 10:00 a.m.
At 8:45 a.m. they had completed the oil change and installed 4 new tires. Awesome surprise to be earlier than expected.
I’ve been bringing my vehicles to this location for years and I will continue to do so.

I purchased a groupon deal of 3 oil changes for $ 30 or so bucks. When I went in I was told that they rarely redeem the groupons at this location because they are the busiest store in Arizona. After informing them that I’d they aren’t going to honor it I would gladly take my business elsewhere to which the «manager» relented. They did not know how to redeem my coupon and didn’t think I should get the 3 free oil change coupon even though they were not free. I was informed that I needed new tires and would be ticketed for bad tires if they didn’t change them now. Of course also came the upsell of everything eke they claimed I needed even though the car had just been to my shop and they did the work for much reduced price in comparison. But the story goes on. For my second oil change I was turned away because they were too overwhelmed to do it with all tire deal that was going on. And of course this was after they saw the «free» oil change coupon. Upon return the next day I was informed that they do not take the «free» coupon because they are the busiest store in the country now. I informed them that I paid for my oil changes and their store issued the coupon. Again the finally relented and I was informed my tires where rotten and legally they can’t work on the car. I informed them the tires were brand new and to complete the work I paid for, much grudging and more upselling attempts they did the oil change. For my third one, I again met resistant and explained yet again their 3 free coupon I was using. I was told 45 mins and after 10 I was checked out and on my way with not a thank you for choosing us or anything polite that would make me return. Based on my next oil change by a different company I am left wondering if they even opened the hood of my car. Now I am not dumb about cars I was raised by a mechanic. So the fact that I disputed them at every turn about their required service, my near shouting match every time I tired to use my «free» groupon and of course their lack of customer service I wouldn’t go back if you offered me free lifetime oil changes and I do tell everyone that I know that may come in contact with these morons to go to anywhere else even wal-​mart. If anyone feels the need to reach out please do but I won’t sugar coat it. Also if there is an attempt to remove this review I will repost using all the verbiage I left out on this one.

These guys are not honest and did not make our experience a good one! We are not going to go here anymore. They lost our business.

How is this place still in Business? After reading other reviews, I now know that I am not the only one getting treated like crap here. Customer Service was astoundingly bad. Waited in a line with a grand total of 3 people, and somehow my wait was (at least what seemed like) 30 minutes. After the employee «helping» me FINALLY got around to me, I took him out to my car and showed him the nail in my tire. I’m no idiot, I’ve seen the tire with the «zones» and where it can or can’t be patched. I knew ahead of time it could be patched, and he looked at it for 2 seconds and said I needed to buy new tires. I didn’t hesitate to get away from that place and take it to Discount Tire, where I got my tire patched for a reasonable price, with great customer service, in a timely fashion. STAY AWAY FROM BIG-​O. You’re welcome.

I had a great experience today with Big O Tires after a frustrating experience with Fletchers (trying and failing to get an oil change in a timely manner and conflicting information from different representatives).
I emailed Big O and they emailed me back the same morning. I drove over after work and they were not busy (Thursday before noon).
Tim and his team member provided excellent customer service and had my oil change and tire rotation done in no time. They accepted my coupon printed from their website no problem.
To me, it was worth the extra few dollars to have a quicker oil change and friendly customer service.

I wouldn’t let them put air in my tires!!!
I bought tires for my corvette along with an alignment. The first issue was they sent the car out with over inflated tires, not one but all of them, they also left off all my valve stems caps. When I went back to get them I noticed they had only one bay for alignments, which my car was never in ! If I hadn’t notice this I would have been screwed out of the alignment I had payed for. Now I had to go back and have I them do the alignment the next day screwing up my whole day. A few days later I noticed one of my new tires started loosing air, when I brought it back they blamed it on my rim which I never had a problem before they installed the tires. When I told them they damaged my rim they it denied it and said it was the age of my rim not their installation ! The people they have working there seem not to know what they are doing or just don’t give a dam !!
Even if you have an old junker and especially if you have a high end car I would go any place else except this place. Stay clear of this place!!!

I will not give them another dollar!
I go there basically because they’re close to where I live but I’m an idiot for it. My first experience was watching the manager yell at his employee in front of myself and a hand full of other customers. The manager went on calling the employee «stupid» to us like we were going to give him some reward for being «cool» or something.
My second trip there was when I had a nail in my tire and I asked if they could repair it. The manager came out to my vehicle and gave me about a two second «you’re bothering me» and said that I the tire couldn’t be fixed and that I’d need to buy two new tires. I drove over to Discount tire on Power road, and they fixed my tire in less than 45 minutes and I received great customer service.
My last trip came yesterday. I bought tires on my first trip and started to notice my alignment was off on my vehicle and it had only been 3 months since the purchase. I called ahead and made an appointment to bring my vehicle in the next day and explained that it had only been 3 months since the new tires were purchased and the person on the phone said no problem we’ll take a look. Well, after the weird reaction I received from the manager when I dropped my vehicle off I should have known what was coming. When I came back later I was giving this pathetic excuse that my vehicle was 6 days past the 90 day warranty and he told me that the person who sold me the tires no longer worked for the company and whatever deal he gave me no longer applied and I’d be paying full price for the alignment when I was charged $ 39.99 for the alignment the first time.
Drive past this location and go else where unless you’re an idiot like me and want to be ripped off and treated like dog crap.