Big O Tires

I went in with a coupon for $ 10 off an oil change. I knew they would charge me for the synthetic oil but he still said I would get the $ 10 off. While it is true they gave me ten dollars off, they also added $ 9.99 in labour over and above the normal price. So basically, I didn’t get any kind of a deal from that coupon. They just added an up charge to make up for it.

Went in yesterday for have my alignment checked because of there signs that say free alignment check and of course the website says the same thing. Had an appointment at 4, arrived a little early checked in, I knew my alignment was out because I’m in the process of replacing suspension and steering components and let the salesperson/​manager know this. The mechanic working the alignment rack was working on another vehicle so I figured it will be a little bit before he gets to my truck. Sitting in the waiting area looking into the vehicle bays I notice only the guy on the alignment rack is working the other two seem to have a game of grab ass going on, not a good sign of any shop. 30 minutes later my truck is up getting checked, the game of grab ass is still going on but at least my truck was being worked on. Another 30 minutes pass and the mechanic is headed up front with the paperwork, he speaks with the salesperson/​manager and leaves. The salesperson comes to me and says it’s way out of alignment but he can have it temporarily corrected because it is in need of replacement parts, I turn down his offer because as I mentioned to him before I’m in process of doing that, then he proceeds to tell me that his manager told him he’s supposed to charge me 79.95 because it’s out of alignment, yet there was no one else up front nor in the office since the door was open and I could see in there! I tell him good luck I came in for your free check and pointed to the sign also mentioning it is in the website then he tells me is only supposed to be free if there’s nothing wrong with it! Who the hell runs a business like this. I was have expecting him to tell me he can’t «legally» let me drive it in that condition but luckily for him he didn’t. My truck was brought around and I left. I can only imagine what offer l other garbage they pull with people going there to buy tires or heaven forbid get their vehicle worked in

Will never go to Big O again! Went for a discounted oil change $ 16.95, they recommended several things to be taken care of which I declined. I knew my vehicle would require more than the included 5 quarts of oil, and knew I would have to pay more. However I expected the additional oil to be along the lines of what the discount was ($ 2 per quart) as I received at other garages). Instead I was charged nearly $ 10 per quart costing me around $ 40 for the simple ‘discounted’ oil change. And the recommended things to be taken care of weren’t needed and over priced when compared to when I finally had it done. Never again!

Stopped in Friday night for front end alignment. Received quote for $ 79.95 and the service rep said it would be a 3 hour wait and asked me to return at 7:00am Saturday. I asked him if he was sure of the quote because I didn’t want any surprises. He said there wouldn’t be. Returned at 7:00am and received new quote for $ 104. He said he forgot about additional cost and said he would get it done in an hour and a half. It took 5−½ hours. Ridiculous !!

Sent my mom in there because she a tire light on. Instead of just putting air in her tires, they actually looked at her car and found and avoided a potentially serious problem. Her inner edge of her tires were worn to the point of coming apart. They found her an affordable set to fit her car. They corrected the alignment so that her new tires would not suffer the same issue. Her being a little naïve, she was put at ease by being shown the problem so she knew why and where her money went. Thank you Jamie and Team for taking care of her. Customer earned for life!

The following is to provide our feedback for our recent and last visit to Big O Tire on Power/​McKellips and hopefully educate others from being taken advantage of as we were. I was not pleased with the service or lack of we received for two vehicles. One is a 2002 Cadillac Escalade and the other is a 2004 Mercedes Benz. We went there at approx. 0930 on 6 June 2015 to get the special oil change ($ 14.95 each). I am not going into all the details but the final cost for both vehicle was over $ 300.00 for both vehicles. Yes I did agree to the services but what I received was NOT as they said nor what I expected
The first up charge was for a service which was to clean the fuel system and improve MPG. I asked Mr. Ingle if there was going to be an increase in fuel economy and he said «most defiantly yes», so I agreed to the $ 60.00 upcharge for each vehicle. As it turns out the fuel economy went DOWN almost a 2.5 MPG. Where is the value in that?
The discounted oil change was not as discounted as anticipated, just another item to get you in the door to sell you products and service which are not needed or overly inflated price. The final cost was approx. $ 30.00 which is far from being a discount.
Second I was told I needed an air filter replacement, I declined that. As it turned out, when I went to replace the filter there is absolutely no dust or dirt on or in the filter, it was almost in perfect condition.. why was I told I need it replaced. The other vehicle was also informed of the same condition and as it turned out the filter in the car was in the same condition as the Cadillac. How is it determined that the filter needed to be replaced or is this just a gimmick to make more money?
Third, I was informed the wiper blades needed to be replaced. I asked about the better blade and was informed that it was the best on the market. .so I agreed and paid almost $ 16.00 /​blade. Upon inspection of the new blades, they are not even close to the best and I paid a huge premium for these.
Another item are line items on the invoice for recommended repairs/​services and possible cost. There was a recommendation for shock replacement for both front and rear. The rear shocks on the Cadillac were just replaced 4 months ago and the cost for the shock was $ 250.00 each. Their proposed cost was $ 300 for all four. Where did you get this price? These shock are computerized and tied into the equalization of the suspension system. Here is just another example of the poor service and experience/​knowledge of the staff
There were other numerous events of poor service and communications, but they are duplicates of the other reviews, so need to restate what has already been identified.
One last item is I contacted the corporate office twice and advised them of the above and got a reply that they would forward. After the second corporate communications, I got a call late in the evening and was left a message. I called the store at 4:30 PM and the manager had already left for the day. I left a message, no reply the next day. I called again and still the same. .no reply.
There was much more, such as they couldn’t figure out how to reset the «change Oil; light» no communication when the vehicle would be done. .I could go on and on but hopefully the reader will get the point and STAYAWAY
So buyers be wary of the service and if you do chose to use them, be prepared and bring lots of money for service not needed.

Got an alignment done. Scheduled an appt at 8am on a Saturday, shop wasn’t busy took them almost 3 hours to do a simple 2 wheel alignment. Place has low stars for a reason… horrible customer service. Not to mention my alignment is still NOT correct now i have to go back for a realignment. Should have just paid the money for the dealer to do it. At least it would be right and in a timely matter.

Worse experience! These guys are not customer oriented. Went in around 7:45 to get tires rotated. Told the guy i had an appt at 10:30. He said no problem plenty of time. In past I’ve gone in and had tires rotated and done in less than an hour.
After waiting 2 and ½ hours and watching 4 other people come and leave, I asked for my keys back. NEVER moved the truck from where I parked it. Guy got the keys and sarcastically said Sorry. This place was good when they first opened but now they don’t seem to care about keeping customers. Only 1 star because I can’t give them no stars.

Just an Up-​Date
As I mentioned in my first review of this Con, I went in for an Oil change, was told my tire had a defect and I needed to replace it, that they cannot let me drive out on them (The Con). After reviewing what they had to offer I picked a set of Michelin tires. Several hours later, tires still not installed, I was told that they were not in stock at this location and were on a truck. Then I was told there was a delay and I needed to come back. Back next morning and 6 hours later still no tires (must be coming from New York or something). Near the end of the day the manager offered me a set of Big-​O-​Tires until the set I paid for came in, that was July 2013. September 2013, new manager called and asked what they needed to do to make me happy and remove the bad reviews — Install the tires I paid for. He said come on in, we will take care of you, I did. Your front end is out of aliment we will have to fix that first — $ 65, after they finished — Oh the tires had to be ordered!!! Went across the street to Sun Devil Auto and had them look at the front end aliment, told them that a shop down the street did some work and I wanted to have it checked out. They said, sorry but the front end of this car has never had any service. I took the car to the dealer and they confirmed that no adjustments were ever Made on my car!
PLEASE avoid all Big-​O-​Tires, if you have a flat at 3 AM and their open — walk Home!

Just had a great experience here. They guys were honest, quick & friendly. Great customer service and great tires with great prices!!!

Don’t even waste your time here… they used to be amazing when they first opened… Must be under new Management… because this place is a total rip off… I brought my car in for an alignment and they took for ever… get home everything seems good… decide to go on an errand same day mind you… and my tire light comes on… the tire is busted… the tire was fine before taking it in for an alignment… go in they take no blame… and I’m out another 100.00 for a tire … My car was acting weird ever since I took it to them… and then they try to scam you on their deals… don’t fall for it… go next door to discount tires… you will save at least 200.00 and your car won’t be in danger of coming back with more issues… this place is worse than a used car salesman… ugh! Will never go back!

My mother has been taking her Jeep here for over a year to get oil changes and routine maintenance. She called and was told to bring her Jeep in for an oil change at 4:30pm and was assured by Jaime that it would be ready by 7pm. Upon returning at 7pm her car had not moved from the spot she had left it. After waiting for over 10 minutes to even be acknowledged by the counter staff… he was loudly taking on his cell phone about another customer present in the waiting area… he finally addressed my mother and said that the oil change had not been done. No phone call, no apology. I was very disappointed with the lack of service and courtesy and am sure that no one in my family will be returning there for service of any kind. There were four customers inside the store and three of them seemed displeased to angry about the level of service. I am sure that we are not the only customers lost this evening.

Took my car in to get new tires. They did all these checks on the car that I didn’t ask for and was not told about before. The technician laid his paperwork folder down on my hood and left scratches where it had been placed. Really wasn’t happy about this visit. I’m going to discount tire next time.

AVOID them at all costs!!! They may be great for tires but other service they will lie. They will tell you that your car needs some service but it doesn’t. They are just looking to make money on unnecessary service. DO NOT use them!!!

I came to Big O Tires to have them check on a flat for my daughter’s car. She was on her way out of town to San Diego, so needless to say we were in a bind because she had to be there by 5. After barely looking at the tire, they said the tire could not be fixed and sold me a $ 118 tire for a nissan cube. The tire was perfectly fine to be fixed — object was not on the side wall and the piece of metal was not deep in the tire. The tire had lots of tread left on it (⁷⁄₃₂ or more than half the tread left). Had he actually inspected the tire, he would have seen it could be fixed. They also told me that it was a comparable tire (sumitomo) to the one she had yokohama avid which I was told is not the case. I guess they are more interested in selling tires then doing the right thing by their customers.

I stopped in yesterday for an oil change… Easy Cheesy, right… Well the guy on the phone just gave me a «yes, we can do it, bring it in»… So I did. When I got there the chap that was taking my info asked if the guy on the phone had let me know they were running about an 1.5 hour wait time due to their tire sale? I said no, but shrugged it off. As he continued to take my info he once again mentioned it would be about 1.5 — 2 hours… Again I shrugged it off… My oil change took a little over 2.5 hours… I didn’t have anywhere to be… but I had grown tired of waiting… So twice I went out to the counter to inquire about «how much longer?»… I tried to be tactful but I feel as I wasn’t as tactful as I had wanted to be… Regardless, the employees were kind. When I went to leave and pay for my oil change… the employee took care of me and made all right! Even exclaimed «thanks for your somewhat patience… I know it took longer than estimated.» I appreciated the gesture! My crossword puzzle book and I will be back in about 5000 miles! Thank you Mesa Big O for taking care of your customers!

Never go here!!! They are the bait and switch kings, They do not honor their coupons but tell you you must buy the special oil change double the price, I also needed 2 tires, My alignment was perfect and straight but they tell you must pay for alignment with tire sale, When I got my car back it pulled hard to the right, When i took it back they told me I needed 2 more tires (but it drove fine before) I then told him to switch the old tires to the back and new on front but it still pulled, He then told me when moving old tires from left to right it pulled the other way, I knew he was a liar so I took the car home and swapped myself and the car still pulled to the right, I have contacted the main office and waiting for resolution,
BEWARE AS THE PERSON WHO LIED TO ME SAID HE WAS THE MANAGER. DO NOT TAKE A CHANCE WITH BIG — O !!!

After purchasing new tires from Big O in Payson 8 months ago, one of the tires went bad (long story there with dishonest people who take advantage of women). I took my car into Big O Tires here in Mesa (Power and McKellips) to see what they could do (since my tires were only 8 months old). They told me that the tire was fine and that my car was bad. They wanted to sell me not 1 but 2 new tires. I left there immediately and went across the street to Discount. Long story short, we have now have 1 new tire and have seen a mechanic. Both Discount and the mechanic confirmed that the problem was a bad tire not the car. This was the second time I have had to deal with dishonest people at Big O Tires and will not be dealing with this company again.

OMG! I Hate Big O Tires as a general rule they suck But this Location is not the same the men who helped me with my breaks on a Sunday when every other car place was closed were great! They took me back and explained everything to me why it cost what it did and they were quick got the job done even when they came across some unexpected problems.
The waiting room has
Bottled water
popcorn
pastries
and TV.