Bala Desertscape Apartments

These apartments were bought out and are now under the name of «The Villas on Hampton Ave». I was pretty happy with everything up to the point of move out. When the new staff came in it was kind of a bummer because the old staff was so lively, friendly, and very considerate. You could tell that they were very much about the residents and customer service. The new staff is very boring, fake, and it seems like they hate going to work every day. I feel like I give them customer service when I come in even though I’m the one paying a hefty rent every month.
I was duped out of my $ 200 resident referral credit because I was moving out. They also charged me about $ 300 in cleaning fees, even though the apartment was pretty much spotless when I moved out. I was very surprised that I wasn’t required to pay a deposit in the beginning, but that’s where they get you. You move out and then they can charge you whatever they want. When I was told to wait to pay my last month’s rent, and then paid it by the 4^th (I was told I had until the 4^th of every month by a staff member) they charged me a $ 50 late fee. Even though I had a perfect track record of paying early, and after explaining the story to the staff member, there was absolutely no way they were going to refund me. The staff member was walking back and forth to the manager office and then back to me passing on the message like the manager couldn’t come out and speak to me herself.
So all together I lost about $ 600 bucks (WHAT THE HECK?! That’s a couple hundred shy of a month’s rent!!). If that doesn’t leave a bad taste, then I don’t know what will. I really liked the apartments, and location. It’s a nice area. I will NEVER EVER move back or refer any business their way. Management sucks, sucks, SUCKS.