Arizona Water Tech Ind

I recently had a flood at my home due to my soft water system, luckily this unit was in my garage. However, I was referred by the manufacturer to this company for an appliance tech. I should have viewed customer reviewers prior to initially contacting this company. I absolutely REGRET my decision in having them here at my home. I paid $ 85 for the service call and the tech indicated several things that are false. On this assessment he has written in several areas «RO”=reverse osmosis which I do NOT have in my home or property, this is for a soft water system that broke, he indicated on the same sheet I don’t have a OR, but continued to use the same sheet without using a fresh one or marking the correction? I need to submit this form to my home owners insurance and this service and sheet appears confused. I was also relayed by the tech that my water pressure read at 90 PSI and this is an issue and recommended a pressure regulator. After the techs visit, I spoke with my local water company and the normal water pressure relayed to me is between 60 – 120 PSI. Therefore, I have added concerns of the assessment by Az Water Tech. I immediately called the manager/​owner of my concerns and he said yeah, I was on the phone with the tech while he was at your house and your unit is cracked and said several things that is NOT listed on this write up. I also informed the information from my water company and that they have provided the written info and water technician information, the response I received was «the water company doesn’t know anything». What? This is outrageous. I requested a revision that reflected on this and the importance since I have filed a claim. He was displayed no interest nor empathy and said we can’t do anything. I am not requesting something false, I am requesting accurate information. I have left a follow up message today to this company for a return call back to discuss further. At this point I do feel that I was taken for a service charge from a company who is incompetent. I will also be following up with the manufacturer about this as well as the BBB for resolution.

We recently moved into a new house that previous owners had installed a GE water softener that was in use for about 3 years. When we moved in November it was working okay and just recently I noticed white stains on our sinks and on top of the boilded water so I figured we weren’t getting soft water. So I called around to see if someone could take and look and had this company referred to us from GE company since GE water softener isn’t serviced by everyone.
The company seemed nice enough when I first called to tell them we’re having a problem with our softener and said they’d come out for $ 85 service charge to take a look. Well I didn’t know much about the water softener and when he came out I told the technician, Mike, that we weren’t getting soft water and he pulled it apart and said that meter assembly was missing and that’s why it wasn’t regenerating automatically and we weren’t getting soft water. Since I didn’t know what parts were doing what, I said okay and he quoted me for the part ($ 165) and another trip charge of ($ 65) to come back and fix it.
Well I find out that meter assembly only counts water that we use and triggers the system to regenerate, but we had been regenerating manually and that part missing shouldn’t affect the soft water getting into the house. So I called them again the following day to ask if they can come out again. Well the older gentleman who answered the phone basicallty said «your system needs to be replaced if it’s that old». Yes. I know that. I was thinking to replace the unit eventually but I wanted to know what was wrong with it first.
So I did some research on the internet and found that the problem could be simply the venturi parts being worn out.
So I called again this morning to try and speak to Mike. The older gentleman who answered the phone said Mike was out on the field. I told him that even though Mike did take a look at our unit and we’re still not getting the soft water even though he said «if you recharge manually then you should get soft water so recharge manually every 3 – 4 days». Obviously when he said that he thought it was working fine but if we’re not getting the soft water that meant he might have missed something.
That was my point and wanted to see if he could’ve missed something. But now they get very defensive and say he didn’t miss anything. AND TELLS ME MIKE HAS BEEN SITTING NEXT TO HIM LISTENING TO THE CONVERSATION! Now Mike on the phone gets very very rude and does not listen to what I say but keeps repeating «I dont’ know what you want». WELL YOU ARE NOT LISTENING AND THAT’S WHY YOU DONT KNOW WHAT I WANT. I tell him I want to know what’s wrong with it and he says he won’t even come out unless we pay $ 165 + $ 65 for the meter assembly fix or $ 199 ventri part fix (which I found on internet that it only cost $ 49) And hands the phone over to the other guy who says if you want to replace the unit then call them or otherwise this conversation is OVER. WHAT???
I paid him $ 85 to come out and diagnose the problem, which he DID NOT DO. Yes he did take it apart to tell me there was a part missing. But the part he said was missing had nothing to do with the PROBLEM, which is us not getting soft water! If he had come out and said well it looks like meter assembly is missing but even with manual recharge if you aren’t getting soft water there could be other problems. Then I would have thought to replace the unit without a doubt. But with his diagnose, I was left feeling there was something else wrong– which I was right. It wasn’t meter assembly, and that’s why I kept calling. (twice that is)
He may be a good technician (if he is), but both him and the older man (whom I assume is the owner) do not have a good customer service attitude. Through out the whole conversation over the phone, I could tell they were irritated and didn’t want to deal with me. With him keep repeating «so what do you want? what do you want? do you want us to come out for free?» made me feel like I was asking for some freebees, and I wasn’t! I shouldn’t have to pay for them to come out again to diagnose a problem THEY MISSED the first time! And even if they do not wish to come out, they could’ve said it in a much kinder, more understanding way, instead of being obnoxious and pushy.
Now I’ve got another company coming to replace the whole house system TODAY who has a great review here on the Unilocal.
And oh, btw, their registrar of contracter license number they so proudly display on their front page of their website has been CANCELLED By them back in 2009!

Excellent customer service that is not found very often anymore. I highly recommend this company.