Arizona Birthday Cakes

Iam still waiting for Leticia pestova to return my call or emails regarding a credit I am to be receiving. Due to damaged cupcakes that were delivered for my event. Not to mention the cake was not what I ordered. Next stop for me is Gary Harper from 3 on your side. This, women should be sut down. She has no clue how to bake let alone run a business. Don’t spend your money or waste your time. There are better reputable bakeries out there. Iam coming for you LETICIA PESTOVA.

Just purchased a Groupon as a gift for family she ignores phone calls then charges different rates. Groupon was mentioned and what she originally quoted went from 150 for everything to almost 350 even though the groupon cost me 150 dollars. She is working out of her home not a office doesn’t return calls and has a F rating the BSB. Groupon has complaints and so does Unilocal.Why does groupon continue to let her use there sight to scam people. I am going to try and get my money back but am afraid i am out 150 even though groupon should have done a better job at protecting customers. I trusted groupon and to know they know this and she still has acess to sell on Groupon makes me angry!

Do NOT use this fraudulent company! They committed to having cupcakes made for my grand daughters christening party and completely blew me off. I called and left several messages telling them I just needed a call back if they could not produce the products, but they didn’t even give me the courtesy of a return call. This was our planned desert for the party and they totally blew it. I will spread the word far and wide that this company IS A RIP OFF (yes, I had pre paid). They won’t be in business long!

STAY AWAY BUYER BEWARE!!!
They are also known as Ritzy Cakes
I went to a surprise party for a friend, they had bought two cakes for the event and I think the biggest surprise of the party was the cakes and not in a good way. They were a special cakes that did not resemble the event at all. Considering how much I was told they cost they were very disappointing. They looked like a 3 year old made them. I think I could have done a better job and I don’t cook.
When they were delivered it was very obvious of the half assed job they did. They were called and my friend was told they would refund their money needless to say they welched on that promise as well.
Don’t use this business they suck!

BUYER BEWARE!!! DO NOT USE THIS COMPANY OR BETTER KNOWN AS RITZY CAKES! Just had my daughter’s wedding and they never showed up with the cake and of course I couldn’t say anything to my daughter until after pics and ceremony cuz it ruined what was supposed to be her special day!!!

I also wish I could give NO stars. I as well found them through Groupon and the only reason I went with this company because they had some great reviews on WeddingWire. I do hope that this does help any new customer to be aware of the customer service and quality of what RitzyCakes/​ArizonaBirthdayCakes really offers (This is the same company)…
We ordered a simple three tier cake with sugar flowers for our WEDDING… I did call before I bought the Groupon and they said they couldn’t take that offer from Groupon but will give me a deal. So I talked about what I wanted and they keep adding to the price for flowers, cake tasting and to get it delivered.
After I paid way too much, I scheduled our cake tasting in advance and with short notice they cancelled my appointment since they «double booked themselves.» That was understandable but when we finally had our appointment Tish did not have any of the pictures I have sent to her assistant or our file about what we have bought. Luckily I had pictures I brought that I give to her to explain what we wanted.
When the cake tasting was over I felt that she had understood everything I wanted for my cake. As a very organized bride to be, I did follow up about what we discussed and did not hear back from them in a MONTH. I sent 2 emails, called and nothing. So finally I got ahold of them and this is when everything went downhill. AFTER 32 EMAILS and multiple phone calls she still could not understand that I wanted!!! ONE MONTH before the wedding, I was so stressed out.
Then she sent me an email the day of the wedding and the cake looked nothing that I wanted!!! I was so disappointed and when she delivered the cake she did not do anything to set the cake table up (she did say to get everything and leave it on the table so she can make the table look amazing) At this point I just didn’t care for the cake at all. I was lucky to have a great florist that helped remove all the FAKE FLOWERS off the cake and replace them real ones from an extra center piece we had. The only nice thing I can say is that it did taste good.
Overall, I am completely disappointed in their lack of been organized, listening to the customer, the quality of the cake. I hope this helps any new brides on customer from going through all the trouble. I definitely do not recommend ArizonaBirthdayCakes/​Ritzy Cakes.

I found Arizona Birthday Cakes via Group On and thought it would be a great addition to have a cupcake tower at my sister in law’s bridal shower.
The communication with them via email was fine, I received quick responses but was disappointed to know I wasn’t eligible to use the group on but they would give me a discounted rate. I really wanted a cupcake tower and really couldn’t afford to pay more (as their discounted rate was still more than the groupon) and they generously offered to rent me the tower for free as long as I returned it. Of course I said, and I was thrilled!
As the date got closer I emailed several times asking when I was to come and pick up the cupcakes and after 3 emails finally received a response. I was scheduled to pick them up at 1pm the day of the event.
Around 12 or so I got an email with pictures of my cupcakes (which weren’t really what I had asked for, but they still looked pretty cute) saying we needed to call upon our arrival. I replied with not a problem and wanted to confirm that I would be receiving my cupcake tower. I get an immediate email back asking what tower as they don’t have one for me. After a bit of back and forth I learn that the woman who promised me the tower «wasn’t supposed to do that» and that the only one they have is locked up and she doesn’t have access to it. Her first suggestion was to refund my money and to keep the cupcakes. How does that help me? I needed the cupcakes for my party that evening! Then, to make up for it, she offered to give me a piece of Styrofoam to put under my table cloth so the cupcakes would be elevated. I went with that option as I was really desperate. The styrofoam was filthy and sticky and gross. it was covered in a cloth and had pins all through it. Definitely had been used before.
When I got the cakes they looked meh, and tasted okay, hence my two star rating. I would not use them again nor would I recommend them to anyone I liked.
I’m disappointed that they call themselves «Arizona Birthday Cakes» but you cannot review them as that anywhere. I hope no one else get screwed too.

Save yourself the hassle, the money and most importantly the stress. My experience was the same as i’m seeing other reviewers had. Wrong cake flavors, wrong date, not the style/​decoration I ordered… everything was wrong. And to top it off, the espresso frosting was bitter and just plain terrible. And chocolate cake with espresso frosting is one of my faves. Because my order was wrong the first time I ordered from the company, I was given a credit. I actually used the credit, just kept my expectations very low, and same story. They sent an email several days before I scheduled to pick my cake up and said my cake was ready and tried to confirm i was picking up the cake the following day. I just thought to myself, are these people kidding me? How are they still in business. I had like 10 emails confirming the date of my event and when I needed the cake. So, needless to say, i wasn’t expecting much. Good thing. I ordered a pink hombrè cake and my dad picked up a navy and white cake. it’s comical. It’s my fault I didn’t warn my dad about what he should have been picking up though. Annnnd, the cake was supposed to be their Strawberry Sensation flavor… there were literally 10 very thin strawberry slivers throughout this cake that was big enough to feed 20. JUST DONT DO IT. There are tons of other bakeries in the valley.

Business goes by two names — Ritzy Cakes and also Arizona Birthday cakes. Zero stars would be more applicable. Terrible experience. First of all the cake doesn’t look anything like what I ordered AT ALL. I have written confirmation of the cake I ordered and the one I got was NOTHING like that. The results of two email complaints is absolutely nothing. They will not reply. They switched the pick up location 45 mins before pick up to someone’s house. They communicated this by email –not phone. This is in NO way a reputable business and this is just the beginning of my bad reviews for them. I’ve also submitted by complait to the BBB. I also plan to compalin to GroupOn. Not only is GroupOn advertising for and thereby vouching for a horrible business but the business also did not follow any pricing rules. The 2 layer cake is $ 99 on their webpage. However they claimed to me it was a $ 250 cake, which my $ 100 groupon could go towards and then they would reduce the remainder to $ 65. I paid $ 106 for a $ 99 cake with a groupon.

Update: I have emailed the company twice with no response. The lady that referred them to me also emailed them to see if she got a response and she did. Beyond annoyed now. I posted on their Facebook page with a pic of what we asked for and what we got, and it was deleted. So I reposted it. They’ve also «disputed my review» of them on WeddingWire. They can do all that, but they can’t respond to an email asking for an explanation of a pretty terrible $ 400 cake? Unprofessional is an understatement.

I also wish I could give NO stars. BUYER BEWARE!!! DON“T GET THE GROUPON. I actually found them through Groupon… Where they for some reason not known to me have great reviews. I think they are either fake or very old.
I have been swindled! I drove my disabled veteran butt that has legs that go numb for an hour to pick this cake up. In Mesa. where they have no store. They cook it at home in Goodyear (not very far from me). Thanks for wasting my time and gas.
I placed a large cupcake and smash cake order. they said they couldn’t take my Groupon but gave me deal. Little did I know it was a scam. In their cancellation policy it says (according to them) that they can keep 50% of your money if you have a discount of 50%. Why would that even been in the contract… unless they are use to people hating their product and that’s the only way they can get paid.
They claim they are cheapest. I just got a quote for quality cupcakes for less.
I went to pick up the smash cake. The pictures are posted. For my Mexican fiesta themed smash cake pictures. Not even close. Plus I was charged an extra $ 20 for fake dollar store flowers.
I thought well hey maybe because the cake is ugly as sin it could possibly taste good. Um no it was disgusting. We threw it away. I drove over an hour away for a cake. I went and bought a cheap and tasty one that I felt safe having my little one dig into for the pictures. I hardly ever give bad reviews.
The assistant (daughter to the owner/​baker was rude and only started talking to me nicely after I asked about canceling. The owner never has called me back. I will find a way to get all of my money back.
I will also make a point to leave a review everywhere I can find and sharing it all over social media about my experience. I will have my friends share it so that it makes the rounds. I have already contacted groupon about this merchant. I am completely disgusted.

Summary: Got the order date wrong, made a completely different cake than what we wanted, cake fell apart during the wedding, dodged calls afterwards. Completely unprofessional and unreliable company
It all started with the tasting. We tasted 4 cupcakes with this company and Tish did not even know which flavor the cupcakes were. She only knew 3 of the 4 and guessed on the 4^th. The cupcakes tasted good so we went with it. We told her we wanted a white cake and sent her a picture of what we wanted. I think there may have been some confusion when she asked what our wedding colors were. Regardless we ended with a pink cake that looked absolutely ridiculous and stupid.
Two days before our wedding we received an email saying that our cake was about to be delivered. Luckily we responded and told them the wedding was two days later. So this means that they 100% built and put together the cake two days before the wedding, which explains why it was falling apart during the wedding. Luckily the catering company that we hired took action and took the layers off of the cake. The flowers that Tish made on the cake looked like they were falling apart. Might be because the cake was made two days before it was supposed to be finished, or just because this place has terrible quality. Not sure.
I wanted to give the company a chance to explain what happened before writing bad reviews, however after dodging several of my emails and calls, I decided not to wait. DO NOT USE THIS VENDOR FOR ANY BUSINESS. ERR ON THE SIDE OF CAUTION AND PICK SOMEONE ELSE. I am fairly certain the majority of their reviews are written by Tish herself. One example is on their Groupon page.

The definition of «ritzy», according to the Merriam-​Webster Dictionary is «very fashionable and expensive often in a showy way». The definition of «Ritzy Cakes» is a hot mess. I seriously WISH I could give it zero stars. This place is disgusting and their cakes are a disaster. Went to a birthday party and the cake was ordered from here. The gal who bought the cake told me about the horrible customer service she received. The cake was suppose to be picked up today and no one was answering their phones. After several calls later, the arrangement for pick up was finally made. This is certainly not something I like to hear about cakes places.
Now let me get into the actual cake itself. I will say that the outside looked really well done, but once it was cut into, it was an absolute disaster. The cake was super dry and very crumbly. The fondant was chewy and we could hardly cut into the damn cake. The attempt to try to cut the cake into slices completely failed because there was nothing holding the actual cake together. Probably missing ingredients. The white frosted filling was not sweet, but rather tangy. Gross.
DO NOT waste your $ here.

Horrible experience. I ordered a cake for my baby shower. Went to pick it up, first she works out of her house. Second, it was rapped with plastic wrap. When I was trying to unwrap it, the decoration that was made out of fondant was falling down, the baby carriage was broken. cutting the cake was horrible as well, it was super dry, horrible taste and it was falling apart. I ‘ll never use them again. NEVER

ZERO STARS!!! DISASTER!!! It baffles me that this company is still in business. They are unprofessional and unreasonable. The cake they made for my friend’s wedding looked nothing like the picture she gave them. The white fondant was lumpy and it was covered in purple and silver smudges and fingerprints. The top tier of the cake looked like it fell off in transit and the rest of the cake looked like someone held it on their lap on the way to the venue. Luckily, by the time most of the guests arrived, the deformed tier was removed and hopefully thrown away considering it was fake! After tasting the cake I was convinced that the wrong tier was removed because this cake tasted like Styrofoam. It was so dry and gross that most of the cake ended up in the trash because no one was able to get past one horrific bite. If you are looking for a cake for your special day or any occasion for that matter, you should look elsewhere.

HORRIBLE «customer service» … Bought a Groupon (which THEY put out) and tried to order a cake. Of course the Groupon had piles of stipulations so I wasn’t opposed to spending more money. First I called, THREE TIMES & received no call back. Then I emailed TWICE & finally got a rude response about the cake I wanted not being enough for my party … Ok. It’s for show, not eating so that doesn’t matter. Then I was told I’d have to pay 65 for design, which is fine. Then I was told that for 100 bucks all I got was a sheet cake with Buttercream icing … I can buy that for 25 at the grocery store honey … FINALLY when I asked for a quote on the cake I WANTED she said, «we are booked on your date & Groupon is great about refunds» … Bitch, I never gave you a date.
Book with these folks if you’d like to be milked for money & treated poorly!!!

Please look at the picture I posted to see the lack of quality we received. We were sent a picture of one cake and the cake that was delivered honestly looks like a little kid completed it. When I reached out to the owner and showed her the picture of what we were promised and the picture of what they delivered her answer was we can make a better one for more money. I said no I want the cake you promised for the price quoted. Her response was Stop harassing me I called the cops and a lawyer. She also took the picture of the cake they delivered off of her Facebook page when I posted it even though she says it’s a high quality cake. Please do not order from this company. Its a total bait and switch deal. You will not get whats promised.