AAA Arizona Auto Repair

My first experience with AAA repair last week for an oil change was great. No complaints. Today I dropped my car off for recommended repairs. I dropped my car off at 8am and was told it would be ready early afternoon. I called at noon to see what time they were thinking. Bob told me the guys get back from lunch at 1p and the shuttle driver at 2:30p. He said my car would be done by then and he would call me when it was done. At 2:15p I called and Bob told me my car was done and the shuttle driver would be leaving to pick me up about 2:30p. I live 10 miles from their office. At 3:15p I called just to make sure the shuttle was still coming. I was told yes and that it will be here any minute. It is now 3:45p and still no shuttle. I have been getting the run around and have been told lie after lie by Bob today. Apparently customer service is not a priority to them. I will never be back after the treatment I have received today. The shuttle finally showed up over an hour and a half past the promised time.

As always great service. I feel like a valued customer at this particular AAA shop :-)

Except for one customer service agent in the automotive department, the others are pleasant.
There wasn’t any pressure to purchase extra parts and the wait wasn’t bad since I had an early appointment.
The TV news station and fresh coffee made the wait go by faster.
The waiting area is clean and comfortable.

Very disappointed. The reviews that say the staff is great must be fake. I was blown away by how unfriendly and unprofessional the receptionists were. I didn’t even let them take my car back for the diagnosis because I had such a bad feeling about it. Don’t waste your time and money.

I recently visited the Mesa AAA shop for the first time. I had been using the West Chandler shop for years with complete satisfaction. However the Mesa shop is closer to my house so I decided to give it a try. I asked them to perform an oil change and to look at the power steering fluid because the handling has been stiff for a few weeks. the customer service representative looked under the hood and suggested a power steering flush. I agreed to this service. After waiting a while the customer service representative informed me that the power steering pump is leaking and needs to be replaced. I told the representative not to perform the flush because I would have this done when I have the power steering pump replaced in a few weeks. Just top off the power steering fluid and I’ll be on my way. The representative agreed to this. After waiting a while longer the representative came back and said that they went ahead and did the power steering flush. He stated that upon further review the pump was actually fine and they could not determine what was leaking. He told me that if I took my car to have the engine cleaned,(at another shop) they could determine what was leaking. Whatever was leaking was black and power steering fluid is red. now it is a week later and my power steering is getting tight again and there is red fluid on my garage floor. I will be going back to the Chandler West location.

It pays to be a AAA member. When our car broke down on the expressway on a late Saturday afternoon, one call to AAA and they promised a driver would be there in less than 30 minutes. Within 30 minutes the friendly tow driver had the car secured on the bed of the truck. Even offered us a bottle of ice cold water. Within 15 minutes of a jovial ride, we arrived at AAA Arizona Auto Repair. Seeing that it was close to closing time, they shuttled us home in their curtsey van, promising to diagnose the problem as soon as they open on Monday morning at 7:00am and give us a call with the results and cost to repair.
By 10:00am that Monday morning, they called with the news that it was the alternator along the idler pulley. They gave us the cost of the repair including the 15% AAA membership discount and told us the car would be done by 2:00pm and call us to let us know the courtesy van would be on its way to pick us up.
We were totally impressed with this outfit. Not only was it a repair shop but a total AAA haven, offering everything from travel arrangements around he world, auto purchasing, auto rental and financial (Certificate of Deposits, Investment and Insurance) go to place.
Had we have waited; they have a comfortable lounge, not some grease shop with cheap plastic chairs and the smell of gas and oil permeating through the air.
This place is class act all the way. We would have thought we were at the Royals Royce Dealership throughout the whole ordeal. The price was very reasonable as I showed the invoice to a friend who is a mechanic and he told me, «They were right on with the pricing and labor.» The 15% off with AAA membership made it an even better deal.
Two things my Dad (God Rest His Soul) taught me as a first time car owner at 16. «Son, two things are a must being a car owner, AAA and State Farm Insurance.» Dad’s advice has served me well.

Every one makes mistakes in business. We all get that. They have reached out to me twice, wanting to make this right. It is not their fault I did not check to see if they had messages.
This is all we can ever expect from ANY business, not 100% perfection all the time. We just want to be treated fairly and with respect. So my rating went up, and will be 5 star I am sure soon.

I have my vehicle serviced here on a regular basis. Jeff usually takes care of me, and I have never had a problem. I’m always treated in a professional manner, and have never had extra work pushed on me that didn’t need to be done.

Have had my car serviced here twice, both under emergent conditions on a Saturday afternoon. On both occasions, my car was repaired that day, making a special trip to get a part and staying late to complete the work so that I could avoid rental fees. Outstanding customer service!

Nice people; able to get my car in for an appointment fairly quickly; able to perform a full service that many would not do; decent rates; and seemed like there was no problem with integrity. However, wrong diagnosis for auto repair.
Basically, as I was purchasing a car in the Mesa area, I brought the used vehicle here for a pre-​purchase inspection. And the diagnosis I received for several issues with some noise was — well This looked ok, so maybe you could try this first, and then try this. We’re not sure. I took the car somewhere else later to get everything that needed done done, and was told, umm, no, This is the problem. They fixed said problem, and it solved all of it.
I would assume that they drove my car here at Triple A to get a feel for the issue, so maybe even then they just couldn’t figure it out. (Again, nice people, but I need to know what actually needs to be serviced, not just start throwing darts.) Maybe they did not in fact drive it to see. Regardless, I will be taking my vehicle to better diagnostic shops.

While central dispatch wasn’t the best to deal with this location and the repair staff are awesome!!!

I’ve come to the realization that if your car isn’t under warranty, you should just have AAA. This is the 2^nd time I’ve had a membership, but yesterday was only the 1^st time I needed to use it. The tow truck showed up on time, got my car started, determined that it was probably just a dead battery — and easily could have suggested we replace it as he had one with him. This would have been just fine, but he said since he was already there, it would be simple to load it up and have it taken to their repair center for a free diagnostic. I agreed, and it ended up only being a dead battery. What I enjoyed about yesterday was the little touches they do to add value. Nice cold bottle of water for the ride over… lunch suggestion (which was pretty good) while I was waiting… discount on the battery itself… there just isn’t much peace of mind when your car is starting to fall apart, and having these guys as a security blanket rocks. Keep it up fellas!

My car broke down over the weekend. Although I had to wait 2 hours for a tow truck, they delivered me home and my car to AAA Repair. My car was repaired at a reasonable cost and their shuttle picked me up at home to go retrieve my car. I was very happy with their service.

This is a hard call. I always get quality work done at this location, but I spend an ungodly amount and I get diagnosed with problems that are either inaccurate or overstated.
But the AAA aspect of this service is supposed to negate that! You’re not supposed to have this experience with AAA. The gentlemen who work the office are good salesmen, but it appears that their mechanic likes to make me known of changes that MUST be made to my car or else I’m going to run into disaster. It’s a load of nonsense. The disconnect between the mechanic and the salesmen is what really gets me upset.
They put your car in for a diagnosis (it is very thorough) and will check stuff you did not even request (which is kind?) and tell you that you should get it fixed. For example, a brake checked revealed a leak in a hose? What the hell are they doing looking at anything other than my brakes?
When you come here, be as explicit as humanly possible. I’m normally VERY explicit with car repair shops. Let there be a solid understanding between you and the salesman.
The salesmen are human. If they get to know you, they will expose how human they are. You can negotiate.
The work quality is top notch but everything is 200%+ markup (but AAA takes 10% off for parts not labor!) and it takes a decently long time to get your service done. Good luck finding a better mechanic, however.

The place where time literally stands still. I spent 3 hours there just to have my brakes looked at. I can only imagine the sleep deprivation, insanity, and starvation that would have ensued if I would have actually gotten some work done. I suppose that since 90% of the people there were retired, time didn’t matter.
Weird layout, slow but friendly service, and fair prices. Competent work. Just make sure that you either have a copy of «War and Peace» to read or plan on getting a ride out of there. It’s gonna be awhile.