Enterprise Rent-A-Car

They say «Family business»…This is the most «corporate» company I have seen. It is impossible to ever get in touch with anyone and there is nothing polite about anyone you deal with.

I rented a Lincoln just before thanksgiving. The area behind the rear drivers side passenger seat roof was covered in what looked like vomit or blood.

8 business days after issue. And 6 business days after complaint made no a signal person from enterprise ops contacted me.
The other Nashua location has been great the 2 other times I rented.
On a positive– While I was return the vomit car,
I overheard 2 people manning the phones working hard to find a discount for a caller.
update to enterprise request. I had contacted your companies customer care less department via Twitter. 9 business days later an actual person from your company contacted. 9 days. Issue is more than just at this shop.
Found out what the substance was. Thanks for sharing the info.

Just had one of the best rental experiences I remember. I do not own a car, and have been renting on a monthly basis since december 2012. Everytime I have a bad experience (which is VERY often) I switch to a different office or company. I’m now renting with Enterprise and just decided to try this office where I found a very good rate. I was almost certain that they would give me a car I wouldn’t like, or worse than the one I booked with the «or similar» excuse. But in fact I got a very good car, slightly better than I expected, I have to admit. But even better than the car was the team there. I dealt with two your gentlemen who were incredibly courteous and friendly and even though I had to wait for the car for a while, it was completely worth the wait and would definitely book with them again.

Stay away from this rental place. I had the miss fortune of being stuck with them due to an issue on a car repair. Firestone hired them to provide me a rental for 1 day which was to be covered by charging Firestone. I was charged instead (or more likely they charged both of us) I found out by seeing it on my bank statement. I contacted them and they assured my that it would be taken care of, well it has been over a month it has not been refunded. As it was the car provided was a dirty and over-​sized Buick. They are impossible to reach by phone no one answers. Took close to hour to be picked up.

This location is great! I got into a bad car accident over the summer and needed a rental car. The Main St location didn’t have any cars available so I decided to try this location and I am so glad that I did. I was still really shaken up from the accident and I was having a difficult time trying to decide on a car (I knew I would have it at least for a month while everything was happening with the insurance). The gentleman who helped me, I believe his name was Darin, was so amazing. He pulled about 4 cars around for me to sit in and see what I felt most comfortable in. I was stuck between a Camry and a convertible Mustang and since I was so nervous from my accident my first instinct was to go with the Camry. However, I ended up going with the convertible Mustang and it was the best decision ever! I had the rental for 6 weeks and after I got out of my slump of being scared to drive, I was able to enjoy an amazing fun convertible for the summer. The customer service here is excellent and they really helped make the process easy for me. Highly recommend.