Lexus of Merrillville

Dave G. sold us out new car and we couldn’t be happier! Not only was he super professional, but he was also very honest and forward with us. He went the extra mile and made us all leave feeling like we got the best deal! Definitely will be using his wonderful services more in the future.

Joe Sepulveda at Lexus of Merrillville was great and made this the easiest car purchase I’ve ever made. If you’re buying a Lexus or any other car they have in stock, be sure to check these guys out and ask for Joe!

I can’t stand when people negate other peoples opinion that is the entire purpose of Unilocal.This is my experience and not to be scrutinized by someone who did not have the same.
My story and unfortunate experience with this dealership goes back several years. Sometime ago I stopped in simply to get information and look at vehicles the sales people were so competitive and hungry for a cell there was an argument amongst them which made me extremely uncomfortable. As a customer I never want to be in the middle of an exchange between employees. Needless to say I did not buy a car that day.
Fast-​forward several years and I am now the owner of a Lexus. Although I did not purchase my vehicle from this location because it’s closer to my home I decided to use it for service. I’m equally if not more disappointed by their service. I have a warranty and was told that it was expired because I was supposed to utilize it within 30 days. I contacted Lexus corporate and they advised me that this was an accurate. When I spoke with the service department the manager was a rude and unhelpful he suggested that I pay over $ 3000 for the repairs which were covered by my warranty! If I were an idiot I would be out of $ 3000 right now all because of some idiot in the service department!!! thankfully I called corporate and they handled the matter for me.

I had a great buying experience at Lexus of Merrillville. I have two friends who recently purchased and leased vehicles from them and they had a pleasant experience as well. Their service and parts department are exceptional!

All I can say is their Service is great. Have yet to buy a car from them but Todd in their Service department is awesome!

I posted this on Dealer Rater awhile back, so i’ll leave it here too because the other reviews posted on here are just ridiculous and are from people who just want to complain, just for the sake of complaining.
Anyway, My family has previously bought their Lexus vehicles from Lexus of Orland, which is owned by the same owners as Lexus of Merrillville. Since my parents had great experiences in the past with Marc (who was at the Orland location before) we decided to take the longer trip and head to the Merrillville location (he’s just that good). This time around both myself and my parents were looking for a car. The treatment we received was extremely professional and helpful by both Marc and the sales manager Willie. They were fabulous in both used and new car sales! Marc found a car for me right away (ES 350) and helped my parents with their new RX 350. They even stayed after hours for us to make sure we were taken care of, and Marc even sat with my parents for a long gruesome hour of teaching them how to use the navigation system in the new car. Such patience he has! Marc literally went out of his way to make my parents’ trade-​in on their 2005 ES a breeze, Willie made everything with my used ES perfect, and even the service manager Todd, was extremely friendly and helpful! Everyone in there seemed to have a smile on their face and the mood was very positive. I do not have any complaints and now along with my parents, they have a new customer who will be sure to return! Thanks guys!

do not buy a car from them. i went in there and from the door you could smell the scam at work. take your toilet paper with you, because they are full of _​_​_​_​. i talked to mr. marc, wow real smooth. the business manager john desmet has no customer service skills, tired to get me to leave my debit card, while i go to the bank. if i did’nt i would have to wait if someone else was in his office. then he tired to change the interest rate on me.
they are full of.

Red flag — got a «recall» in the mail recently or more like, two or three? I am convinced as of this point that Lexus uses recalls so that their service reps can upsell services. What a joke.