David’s Bridal

This was my first time ever shopping, and experiencing a David bridal chain location and I’m torn about my visit. The customer service wasn’t fantastic, and sales associates were only available when we personally went to grab them ourselves. We tried on tons of bridesmaids dresses, and ended up collectively spending a ton of money at the end of the night. I was mostly disappointed that we didn’t get a very personal wedding experience when it came down to trying on dresses, and making it something to remembers or the rest of my life.
On the other hand, Todd, the store manager, was super polite checking us out at the end of our visit.

Reading the previous reviews on this store, is a stark contrast of mine and my family’s experience today! So, I must share our magical, fantastic experience is this David’s Bridal store today.
My sister Dawn is getting married in October 2016. Dawn, my Mother and I decided to go out and look for dresses. Dawn had an idea of what she wanted but I thought it would be a good idea to actually go and have her try on some dresses so she can really get an idea of what she was looking for. She insisted on coming to this Merrillville store. She was the Bride, so she made an appointment earlier in the week and off we went.
Allysa (I’m hope I spelled her name correctly) was her consultant and was as pleasant and accommodating from the first «Hello»! She gave my sister a book to look through to get ideas and I asked if we can skip this step and if she could direct us to the plus size dresses (as my sister is a size 18). Didn’t want to waste time looking through a book and her finding a dress she couldn’t get in her size. She asked Dawn her budget and directed her to the dresses in her sizes as well as those in her size on the clearance rack. To my surprise, we found several possibilities (about 8 dresses) and Allysa patiently took them one by one to the dressing room.
My sister had a ball trying on the dresses with Allysa in the room helping her don them all. My sister came out in each dress liking one thing about the dress and not liking another. She even got assistance from one of the other associates who brought out a beautiful lace shrug for a strapless dress (Dawn didn’t want so much skin showing. I don’t remember the other consultant’s name but she had on fabulous tall wedged heeled black boots). As she was just about to settle on a dress that she liked but didn’t love, one Todd Macuga appears and all of a sudden Magic happened!
Todd was complimenting Dawn on one of the dresses she had on and begin to help accessorize it. I then showed him the pictures of the other dresses she tried on, he had a few words with her and walked away. Todd came back shortly with a dress that he wanted her to try. I swear he was pacing waiting for her to appear in this dress! LOL! My sister came out in that dress (that Todd picked out after only speaking with her for two minutes) and she squealed with delight! She hadn’t made a sound in the almost two hours we were there trying on dresses but with this dress, she squealed with delight! Todd told us «I just needed to get to know her a little better to understand what she wanted.» He identified what she liked in all the other dresses and found the perfect dress for her! I had to ask the price as it looked quite expensive. Todd says «It’s within her budget». I pressed and asked how much? It was actually a bit under her budget and Dawn squealed again!!!
Allysa brought out a bronze bell and handed it to Todd. He gave it to my sister and told her to close her eyes as he was speaking something to her that my mom and I didn’t hear. He then asked her does she say «Yes to the Dress»? She yelled «Yes» and rang the bell just like on television! It was Beautiful, Magical and just something to experience, especially for my sister!
Everyone was so overjoyed and there was so much excitement and enthusiasm in that store about Dawn finding her perfect dress! My sister, mother and I and even Todd and other consultants were teary eyed as we left the store! The experience was more than we ever expected! Thank you Todd, Allysa and the rest of the consultant’s in this David’s Bridal for making my sister wedding dress shopping experience memorable!

Walked in, hi can I help u? No were just looking. Well u can’t try anything on we only take appointments. Okay when I called that wasn’t disclosed. Yeah I spoke with u. Okay that was not stated. Oh well if u buy t h ere are no returns. RUDE AS FUCK !! GHETTO SERVICE!

Decent experience for bridesmaids dress shopping. However I thought it would of been nice for the consultant to carry the dresses to the rooms and separate them rather than the bridal party having to do it themselves. The consultant wasn’t helpful and basically just stood there. Somewhat disappointing. Hopefully it’s a better visit for alterations.

HORRIBLE customer service! I came in with my cousin to get fitted for a bridemaid’s dress for an upcoming wedding in Philly. Due to unforseen circumstances, my cousin was recently asked to be a bride’s maid so she wanted to get the dress as soon as possible. From the moment we walked in, the lady at the «host» stand asked if we had an appointment. When I told her that back in May (when I got my bridemaid’s dress) I was told we didn’t need an appointment. She gave me the dirtiest look and became very sarcastic and rude. She finally had an associate, Megan to help us. Right off the bat, she was rude. We told her the circumstance of why it was late notice and she right away had an attitude with us telling us the dress would never make it in November. We told her we understood that it was already August but she was asked last minute and would pay to expedite. Megan gave us a dirty look and proceeded to «check» if she could get it before the wedding date. We saw her at the counter alone, then she called over two other ladies. They were talking then looking up at us, then talking again. So we patiently waited… until we saw Megan helping some other woman! They totally ignored us and provided HORRIBLE customer service. I have bought several dresses here and will NEVER come back again. I will be sure to share this experience with all of my family and friends. We were there ready to purchase a $ 200 dress on the spot, but instead got a bunch of attitute for no reason. Luckily for us, we found the dress on David’s Bridal website and guess what, it’s shipping in ONE week. She is getting her dress before me and I ordered it back in May.
Rediculous.

The women in this store are an unfriendly, lazy, miserable group. From the moment I stepped in the door I felt I was interrupting. I stopped in with a question about shoes. Not one woman showed initiative to help. One gal was just sitting up front. One was on the computer and one was shuffling papers. Too busy to be bothered by a customer. It was a Wednesday afternoon at 2:00. It was not busy! This is not the store to go to for good service. Both my girls attempted to use davids for their weddings and chose other places. So that is THREE sales they lost due to the staff.

Do not waste your time coming here. My fiancé and I were there last weekend and had a great experience. The woman that helped us actually stayed in the room to help me put on the dresses and she actually took the time to lace the corset. Today completely voided that. I drove the hour and 30 minutes to pick out bridesmaids dresses with my bridal party. I made an appointment so we would be guaranteed a room and a consultant. She called someone up and the woman told her she works in alterations now and we would «have to deal» with the other woman. After 15 minutes she never came to the front. Please be advised WE WERE LITERALLY THE ONLY PEOPLE IN THE STORE. We started looking at dresses and picking a few out. A woman turns to us and asks «are you the bridesmaids looking for only lace dresses?» Although I’m the bride I answered yes. She then took the dresses out of my bridesmaids hands and says «well she only wants apple red and these don’t come in apple red». I told her it didn’t matter and she replied «the bride only wants apple red!» After I told her I am the bride she turned and went back to what she was doing– shuffling dresses around on the rack. We went back to the dressing rooms and found the ones with their names. My bridesmaid opens the door with her name on it and there is a woman changing in it. Fabulous. Another employee that was walking past said «the ones with the hearts are rooms that are taken» in an ignorant, annoyed voice. I took the heart off and showed her that this IS the room that was assigned to us. Again, another employee walks away. For 3 hours they tried on dresses and never once did anyone come back to assist us. We finally found dresses that would work (available in apple red!) only to find out it would take four months for them to arrive. The wedding is in three. She looked it up and the only dress they have in a size 10 in apple red is in California. You have to pay for the sample dress and then have it shipped to you. No discount for buying a sample. No guarantee that it isn’t damaged. No refunds, no returns. Needless to say we didn’t buy anything. When I spoke to the manager about the awful customer service, her excuse was «someone called off». Five employees in the store, three customers, two ladies trying on dresses… but they were so shorthanded that no one could help us.
Save yourself the headache and skip this place.

How to I begin, from the second we walked in the store staff was unbelievably rude. The stylist that we were assigned was so lazy that all she did was complain about how much the dresses weighed, that her feet hurt and she refused to bring dresses back for the bride because if she ripped them we would need to be prepared to pay for them. Not even to mention I could not even discuss this issue with the store managers due to them being rude and lazy as well. I will NEVER NEVER step foot in a davids bridal every again and will make sure my family members or friends never step foot in there. The store location we were at was Merrillville, In. If I had any suggestions it would be to send corporate into the store and you will experience exactly what we experience and you would be embarrassed. This experience was suppose to be about her special day and in return we got LAZY, RUDE and UNPROFESSIONAL employees.

Married in 2010. They will not cater to you and make you feel special. Lady I had made me feel uncomfortable while trying on stuff. Better of elsewhere

It’s hard for me to even give a star. This store is not run like a bridal salon should be. If you want professional personalized service, this is not the place to go. The sales person told me to go look at the racks and pick out dresses. I thought is was the other way around. Wasn’t I supposed to tell her what I was looking for and she bring them to me? Don’t expect much help with getting in and out of a dress. My sales person wasn’t around. I walked out and no one so much as said thank you. Not all are run like this. I’ve been in others where the service is what you expect. I’ll spend my money elsewhere.

If you want good service, professionalism, and to be taken care of, go somewhere else. This place obviously doesn’t care about their clients or their needs. Rude, unorganized, and careless. I highly recommend choosing another bridal boutique.

I have nothing but good things to say about David’s Bridal. I waked in on a Saturday morning, no appointment, 7 weeks before my wedding. We were working with some pretty difficult time and budget constraints. I’ve heard with some of the bigger bridal chains the service suffers, but not here. Our consultant was amazing! I gave her an idea of what I wanted and what I could spend and she brought out a wide variety of dresses to try on and helped me in and out of each one. Even though i was working with a very small budget ($ 300 – 400), she was very warm, friendly, and attentive. I never for a minute felt put off like I had in some of the previous bridal shops I visited, when they find out you’re not looking for a $ 10,000 dress and all of a sudden can’t be bothered with you. I found one that i loved and she then helped me find all the perfect accessories. The service was very personalized. My dress came in when they said it would and everything looked fabulous. I can’t speak for all David’s Bridals, but this location is outstanding. Thanks for making my wedding day perfect!

When I got married in October of 2009 I got practically all of my ensemble at the Merrillville David’s bridal – dress, shoes, bag, necklace, earings, bra, and slip. My mom and maid of honor also got their dresses and shoes there as well. Although this was all 1 ½ to 2 years ago, I was left with a favorable impression of the store. Everything came in earlier than expected, no horror stories, employees were always attentive and helpful, and everything looked great!
Fast forward to now, and I’m going thru the whole shebang again since my sister is getting married this summer and I am her matron of honor. I’ve already been there 3 times in the last couple of months! First, to help the sis try on and pick out a wedding dress. We had such a helpful consultant who helped immensely in the process of my sister trying on what was probably about 12 dresses. We found «the one» and as luck would have it, she was able to take the dress home that day – and only minor alterations will be needed. Score! The next visit was for my mom and myself to pick out dresses… Although this was a very busy day (it was Saturday, after all) we were able to try on all of the dresses we wanted without a problem. The one I picked even was discounted $ 20 – score again! The third time was to pick up the dresses for my mom and I… The dresses that weren’t estimated to come in until March and April were ready 2 weeks later! And, bonus, when I went in on the last visit, I found some ardorable shoes to go with my dress on clearance – scored thrice!
Yes, I know David’s Bridal is mass-​produced. But, you know, I was a very simplistic bride that didn’t need a $ 10,000 dress to wear once. My dress – as well as my sister’s – was very affordable. And I don’t think it looked cheap at all. They have so many choices of dresses, and that goes for the bridesmaid dresses as well, that I don’t feel I’m missed out on being one of a kind. I didn’t know anyone else with my dress! Another note on the bridesmaid dresses… so many of them are definitely wear-​again designed. And they have an amazing palatte of 48 colors which also match with ties/​vests from Men’s Warehouse. So, they make it easy. If you are a low-​maintenance bride, I highly recommend THIS David’s Bridal. They will limit the stress associated with planning your wedding, at least on the wardrobe front.
Again, I highly recommend the Merrillville David’s Bridal. I’ve heard horror stories about other bridal shops (both chain and non-​chain), but I can vouch for this location. Quick tip – they always seem to have good stuff in their clearance area. This is where you can really add up on the savings – mostly for shoes and accessories. Brides – you’re welcome :)

My dress did come in. About 4 months early. They said ti might take till March. I got it in early December. Again, maybe that’s not typical. But I’ll take it!
The associate that helped me this time was different and once again, fantastic service! Since I plan to alter the dress quite a bit, I can’t have the alterations done at the store because the company and designers don’t allow you to radically change their design. Which is fine. So I walked out with my dress! No hassle!