Car-X Tire & Auto

This place is extremely unprofessional. The waiting area is small, dirty, and full of spider webs. I couldn’t even stand to see how the bathroom looked. The first time I visited the service was OK. The second time I scheduled and appointment online got a phone call confirming the appointment but, when I came in the rude man with unprofessional facial piercings at the desk said there was no appointment on file and that the online scheduler doesn’t work. Well why have the feature on the company website if it doesn’t work, that is extremely inconvenient! The third time I called and scheduled an appointment for 7:30am, I arrived at exactly 7:30 and the doors were locked. Nobody arrived to open the door until 8:15am. The excuse the rude man with the facial piercings gave was that he over slept and he’s the only person with key access. In exchange I received a free oil change but I will NEVER use this location to service my vehicle again.

When I called to inquire about tires, Mike was extremely knowledgeable and helped me to evaluate the various brands and styles which were available. When I went in the next day, I purchased four new tires and was given a couple options for coupon discounts, free oil change packages, etc. without any sales pressure. They did a great job and for the exact price which I was quoted the previous day. Through it all, the service was friendly and fast.