Sleepy’s

This store was unprofessional at best and if they were good at anything… It was giving us the run around.
My husband and I came in to sleeps because we had a credit for a mattress that needed to be replaced and was still covered by warranty. Of course there were no mattresses available comprable at the price of the credit so of course we had to spend more money. The salesman didn’t know the correct measurements between a full and queen size mattress, and also sneaked in a mattress cover in the bill without getting an ok from us, very sneaky! We caught it and had to come back the next day and have it taken off. Of course our salesperson was «on vacation» and wouldn’t be back for a while! It seems that sleeps salespeople are worse than a used car salesman. The delivery men knew more about the specs of the mattresses that the actual salesperson. They also informed us that we could’ve refused the mattress cover at the time of delivery but the salesperson would still make commission. Wow! That was interesting bc when we went in to have the mattress cover taken off the bill the other salesperson told us to just refuse it upon delivery. I insisted she remove it, but she couldn’t do it until tomorrow, computer was down! Really! What a lie! I asked for corporate to call me, and day after day I tried to reach them and no one ever called me! I had to complain almost on a daily basis and it was almost worth laughing at. So I insisted on getting something from them and they were not giving any money back, so I got some of the worst sheets I’ve ever slept on from them at no charge, lol! Go to Macy!!!

Elaine is a great salesman. I bought an I series Serta mattress. It’s the best mattress I ever slept on. I’m sorry I didn’t do this years ago

My wife and I went to «Sleepy’s — the Mattress Professionals» located in Merrick, NY, on or about 1÷23÷11. We showed Charlie (the Sleepy’s salesman at that location that day) a receipt of a $ 300 twin mattress we purchased at that very store last year and informed him that we would like to buy another one just like it.
Charlie said Sleepy’s didn’t carry that mattress anymore, but that he would sell us an even better mattress in the same size for the same price.
A week later, we picked up the mattress at their warehouse. The mattress we received is about half the thickness of the original mattress we purchased. In addition, the mattress we received is so poorly constructed that it’ll effortlessly fold in half.
Clearly, the mattress we received is NOT the same size as the one we originally purchased, therefore Charlie did not fulfill his end of the bargain.
We called Sleepy’s in Merrick. Unsurprisingly, Charlie was nowhere to be found and the person who answered the phone doesn’t know when he would be back. So, we called Customer Service. They said they would upgrade us to the mattress we originally asked for if we pay them another $ 275.
Beware the tactics practiced at this store. We’re out $ 300. All we can do now is warn 1000 of our friends in social media and re-​post this review everywhere we find reviews of Sleepy’s.