Nouveau Bride

My dress was beautiful until the seamstress got hold it it. it turned out horrible and hung on me .a good seamstress would have told me not to make the alterations I was asking about.
In addition. the store CLOSED A week after I took home the dress
They knew they were closing and didn’t say a word…
Disgusting

If I could rate them 0 stars I would. I had to file a better business bureau complaint against them which is still not rectified. I went to Nouveau for an Allure trunk show in search of an Allure dress I had seen online. After trying it on and loving it, my sales person brought in a very similar dress that was stunning (and double the price!) It was sold to me under the premise it was a couture gown that would be fitted specifically to my measurements (I am very petite and fit was an absolute top concern) and that I would need little to no alterations. Furthermore it is only sold at one or two other salons on Long Island so nobody would have anything even close. I was sold!!! To my dismay the gown came in FOURTEEN MONTHS after it was ordered (ordered in January 2013 and wasn’t delivered until the following March 2014), and immediately upon trying it on I knew we had problems. Although it cost extra to have it manufactured with a hollow to hem measurement which was done with the heel height I was wearing on my wedding day it still needed to be hemmed, taken in on my waist and was doing this extremely unattractive pulling along my hips. I paid the cap on alterations (which I came to find out was DOUBLE what my girlfriends paid for their wedding dress alterations) She also told me that the bustle that the salesperson showed me when selling the dress wasn’t something she could do, so I had to settle on a french bustle which did nothing for the dress in fact I didn’t bustle it at all during my reception because it just looked horrible bustled. I had SEVEN FITTINGS there, each time their seamstress would give me contradicting statements about what she did or didn’t do the dress in the interim. Ultimately I threatened to take the dress elsewhere and would not have fittings without the owner present and FINALLY the seamstress admitted she would have to deconstruct the appliqué because the manufacturer attached it to the underlay which was causing much of the pulling.. It was abundantly clear because she wasn’t getting paid for each service she was cutting corners and trying to do the least amount of work possible. My last fitting was two hours and consisted over her opening seams and deconstructing my appliqué with razors while I was in the dress!
I was assured the dress would be perfect when I picked it up the day before the wedding and they advised me not to take the dress off the hanger as it was pressed and ready to go. Well, once I got the dress home in order to give myself peace of mind I tried it on, to my dismay the dress looked worse than ever! I took it immediately to my family seamstress who was appalled by the fact that the dress seams were not opened and pressed flat, which is a basic expectation upon delivery of a wedding gown. I missed an hour of my rehearsal dinner to have the dress refitted as best she could THE NIGHT BEFORE MY WEDDING. I have many photos where it is still clear the dress was not fitted properly. Upon requesting reimbursement for the alterations the owner of this salon Robyn offered me not even half of what the alterations cost! I am shocked that they would be so stubborn and unaccommodating when they at first alleged they did nothing wrong, and then later admitted in e-​mails to me they mistakenly delivered the dress without it being opened or steamed in the appropriate condition. No bride should ever go through this again!!!

I had a pretty good experience here, except for how pushy the saleswoman, Corey was. It’s a beautiful shop, and it is lit very well. They have a large selection of stock, and it was perhaps the prettiest bridal store I went to. We had an appointment on a Saturday at 10am, and we were the only people in the store. Corey was definitely trying to make a sale. She tried to sell me a dress that had «just come in from Italy» and had a gorgeous top but a pretty ugly skirt. It was on major discount, so she was trying to sell it to me. After a few dresses, I found a nice one, but I ended up finding another dress at another store in Merrick that was a little more low key. I just really don’t like pushy people, I’d rather someone help me find a dress rather than try to sell me on a dress that isn’t right.

This was the worst experience of my entire Wedding!!! Please RUN DONT WALK RUN away from this store. I order my dress two years ago because I knew exactly what I wanted. They were very helpful until I put 60% down, (which is what they required) at witch point they stop returning my calls. I was told that my dress would be ready in April2014, when I called they told me it would not be ready till May, so I waited again. I gave them till May 15^th before calling again. I was told that my dress would not be in till June and to stop calling. (At this point I had only called a total of twice). It wasn’t until 2 weeks before my wedding did the dress come in and at this point I haven’t even try it on to be altered.
On the Phone they told me that the seamstress only takes cash, which I was fine with most vendors at this point only take cash. The also told me that the cap is $ 600 and to bring that in with me that it would most likely be less. well that must have been a joke because I was charged more then the cap and was told pretty much too bad so sad. I had to more fittings and one of them the day before the wedding and the dress still was not done. they actually told me it would be fine to pick up my dress on my wedding day! really!!! ON MY WEDDING DAY!!! I was not letting that happen. I guess since they need to rush the alterations that why on the actual day the beads were falling off the dress!
And I have to tell you every time I walked in the store someone else was upset and yelling at the people there! I have know idea how they stay in business.

I ran into Nouveau bride out of desperation an hour before I had to leave for a very exclusive (black tie) wedding. I had purchased a dress from somewhere else 4 weeks earlier. I knew I had gained some weight from the medication I was on but had no idea how much! When I was getting dressed I realized that my dress didn’t fit and I was panicked ! I had spent my time in the morning with my daughter since it was her 13^th birthday and so I didn’t have a lot if time to get done and now I didn’t have a dress that fits ! When I ran in I was abrupt and to the point. They didn’t get nasty or laugh at me like most boutiques in Merrick would! They just said okay lets do this. We tried several dresses and unfortunately they were all to big because they’re samples. We were finally able to come up with a beautiful dress and the seamstress said she would alter right there on the spot. Everyone was super helpful! Corey (I hope that’s how it’s spelled ?) Went out of her way to help with everything and they were all very professional. I went home got all done and then had the car stop there on the way to the wedding. I slipped into my dress gave them a bottle of wine (god knows they needed it after dealing with me) and I was on my way! I was a wedding coordinator at one point I my life and people still call me for ideas. I will be recommending this establishment to EVERYONE! They were kind, courteous, caring. The dress was beautiful and Corey even called to check up on me the next day!

First time in the shop
as soon as we walked it we could see it was bright and friendly and filled with dresses
we were browsing the prom dress styles
very decent size selection
sales lady very friendly a little pushy with the you must order soon or we wont be able to get it
but ok they all seem like this
parking seems to be on the street a bit annoying because of the recent snow
if your looking for a dress I would visit this shop
we didn’t buy yet because these things needs careful consideration at over 400 a pop

I’m very surprised that this bridal store received such bad reviews! I went recently to look for a wedding gown and I really liked the store. They had a very nice selection and my attendant was really sweet. I found a beautiful drss and the price of the dresses were great! I would definitely recommend it!

I stopped in with two of my bridesmaids to look around. Granted it was a Saturday, but I was hoping to get the feel of the shop. The feel was rude. The woman laughed when we told her we just figured we’d pop in because we were passing by. When she told us bridal gowns were by appointment only, we asked if there were bridesmaids dresses we could browse through. She said they don’t have them in the store. I didn’t come to the shop to order online through a photo. Then when I asked if she carried a certain designer, she brushed it off and said no because «you can find those gowns anywhere.» I’ll be going elsewhere so I can find a nicer attitude! Plus the gowns in the window were nothing special.

I was hesitant of visiting this location because of the reviews, but I could not be happier that I went anyway! I had a truly fantastic experience at Nouveau. I called around noon on this past Friday and was able to get an appointment at 2 p.m. My bridal consultant was Theresa. She was absolutely lovely. She was candid with me and totally understanding that I was on a budget and really pulled options that were in my price range and gorgeous! Theresa suggested a dress that I initially wasn’t sure about, and it turned out to be my favorite. Theresa is really knowledgeable and I felt relaxed and at ease the whole time I was there. Please do not let the negative reviews discourage you from shopping for your wedding dress at Nouveau.
–Courtney

A year & 8 months ago I walked into this place looking for my wedding dress & from the minute I walked in everyone here was incredible. I ended up getting my dress, veil, bridesmaids dresses & headpiece here. I lost a dramatic amount of weight 6 months before my wedding & instead of having to buy a whole new dress, they ordered me the same dress in a smaller size without charging me anything! The day before my wedding one of my bridesmaids who flew in from Texas came without having her dress, which they shipped to her, altered the way I wanted it so I went there in a panic & they fixed it within the hour! I can’t thank them enough for everything they did for me. Such wonderful ladies, all of them. My wedding was almost 2 weeks ago & all my girls looked gorgeous in their dresses! I highly recommend nouveau bride to anyone planning their wedding :)

Wish I had listened to the first review. This place is terrible and the attitudes of the employees are awful. I have been to a few other bridal stores and this is by far the worst. Don’t ruin your bridal dress shopping experience by going here! The employees act like it is a bother to have to work at all or even answer questions. It should be a fun and happy time, which you will not find here for sure.

This place doesnt even deserve a star.
I came here first to start my wedding shopping experience. The first time was ok. I didn’t know what i was looking for so i wanted to try on as much as possible. The sales girl was very nice, she was young and i feel that she wanted to get me out of there before they closed for the evening. I came in at 6 and was out by 730. at the end i had chosen two dresses that i would come back to with my mom, she said she would write them down on my card. My friends asked if i could try on 3 more dresses that they picked and she said i can only pick one. so i did but ended up hating it. my firends tooka gazillion pictures thouggh which was great
My complaint isnt about the first time i came here but the second. The store says it opens at 9:30 i was there at 935 and noone was there. I waited 5 min and finally they were open. They are obviously NOT morning people. The sales woman who helped me didnt get my card, didnt pull the dresses i liked that i wanted to show my mom, told me that if i kept trying things on i would never decide on a dress and that her daughter made a decision when only trying on two dresses. she was basically telling me about her daughter the whole time. Then when my mom started taking pics the woman said oh no we arent allowed to do that here. I had told her my friends did and noone said anything and they took about 30 pictures, she then said ok fine but im not sure why they were allowed. GET YOUR FACTS STRAIGHT. She then told me a year and half before my wedding date is when i should order the dress. ummm no thanks lady.
go elsewhere, this place isnt worth your time.