Aristocrat Motors

Awesome service. Thank you Rodney for everything. Thank you also Andy for coming out and talking to me about what he did on my car.

Took my 2006 in for Service C and battery warning and as ALWAYS… Joe my Service Advisor gave me superior customer service, communication and worked with me to prioritize the service I needed based on my budget. I appreciate Joe taking the time to do that and I know Aristocrat does superior work. Thank you Joe!

The vehicle purchased is definitely the best part of our experience with Aristocrat Motors. That’s what earns them a 3 star. The car is definitely an A-​OK experience, but dealing with the customer service side is more of a 1.5. Obtaining paperwork from this company was like pulling teeth. It took nearly a month for them to provide us with copies of the vehicle purchase documents. The current problem is that we screwed up and allowed Aristocrat to take care of the vehicle registration. They made it sound like they were doing us a favor and taking care of the hassle. KS law allows 60 days to complete this process. Tomorrow (Saturday) is the 60^th day and we still have not received the registration paperwork. My next purchase will not be from Aristocrat Motors due to these issues.

Best. Service. Department. Ever.
We are from Northern California and were driving our son home from college in Vermont when our alternator went out just outside Kansas City on the Sunday before Christmas. I called and sent an email to the Aristocrat Motors service department that day requesting an appointment for the following morning. To my pleasant surprise I got a call back that very evening from the service manager. Considering that it was a Sunday, the dealership and service department were closed that day, and they knew from my message that we were from outside the area and not a current or future buyer, this was way above and beyond the call of duty, and demonstrates truly excellent customer service.
Despite their heavily impacted pre-​holiday service schedule, Aristocrat Motors got us in first thing Monday morning, quickly diagnosed the problem, fixed it and had us back on the road before lunch time.
If I lived anywhere in Kansas or Missouri I’d be buying and getting my Mercedes at Aristocrat!

Impeccable service worthy of the name Mercedes Benz

I have to admit, I was warned by two friends that bought cars here at Aristocrat… the service is awful. Unfortunately they carry cars you cannot get in other parts of KC so you are stuck with them and their lousy service.
I bought a Used Range Rover three weeks ago. I was possibly the easiest customer ever. I walked in at 11 am. At 11:30, I said I want this car. They made an offer, I accepted and all paperwork was done by noon. At 5 pm, I was still standing around. I wondered around the parking lot waiting for my car and got it around 3:30. I was told that Rosa would be there in five minutes to walk me through the features of the car. I was never offered a place to set and hang out, so I sat in my new car. At 5pm, I was done waiting and my sales guy told me Rosa would call me and come to my house the next morning. Three weeks later I have not heard a word.
I called my sales guy after having the car for a week and hearing nothing. He had also told me the car had Sirrius, I would have three free months, and as it turns out, the car has no Sirrius. He said he would check and call me right back and have Rosa reach out to me. Two weeks later no word. I left voicemails that weren’t returned. Spoke to Tony, my sales guy, three weeks after buying it. He had no recollection that he was supposed to get back to me and when I reminded him about the Sirrius issue, he said he couldn’t help me that I needed to speak with Rosa… you know, the person who has supposed to be in touch for three weeks.
I still have no plates for my car. I got a call to tell me that they needed a couple of things to process two weeks ago. I have called back three times now and left messages… to no avail. I don’t think the people that work here know how to use voicemail.
If I could, I would return my Range Rover, get my money back and wash my hands of this dealership. If you want a car they sell that you can’t find in KC, I recommend going out of the area to find a reputable dealership. My friends warned me and I thought I would be ok so I am now warning you. Stay away from this dealership. You would think for the type of cars they sell they would understand service. Not the case.

We went for a Charity event that Aristocrat puts on each summer to benefit the Second Harvest Food Bank. On this day, from 11−2pm, the dealership pays for all food from (today) six food trucks. Attendees buy tickets for $ 2 per plate.
Not having ever eaten from a Food Truck kitchen, this was a time of education and making new friends.
The truck kitchen staffs were very professional, handling probably 200+ people efficiently and courteously in a very short time. The foods are according to the ‘theme’ of the truck and in this case the themes available were: Tacos/​Tex-​Mex; Asian; BBQ (it’s KC of course); Cajun; Sliders and the singular ‘Sweet Truck’ by 3 Women and an Oven.
Aristocrat provided plenty of often replenished free bottled waters! Thank you!
The last food truck mentioned above (3 Women) was the most popular of all because if you wanted food – you had five choices, if you wanted sweet tastes, you had one. Unfortunately, they sold out of all of the cupcakes they had by the time we had stood in line (that happens with any food truck – often just in front of you prior to being waited on) so not wanting a smoothy or coffee, we passed on visiting them.
Lovely surroundings with Maserati’s, Mercedes, BMW’s and the like providing scenery, and a well organized and executed event was enjoyed by all! Live music added an improvisational element to the event.
Thank you for your contribution to the community and to enriching the cultural fabric of the area!

After purchasing a ’13 RR Sport which had some manufacturer issues we ordered a ’14 RR Sport. Picked up last wkend and my wife simply loves the car. The experience has been exceptional.

John Shelton was a true pleasure to do business with when I leased my New RR SPORT! He made it simply and fun and respected my limited time I had to devote to buying a car.
He sold me what «I» wanted that made the best sense for «me and my family» at that time… not what he wanted for me as many selfish salesman push you into higher priced models that may be available!!! This results in «No buyers remorse for me here»!!!
This was very important to me, because he let me know what my best ($$$‘s) spent were getting me and gave me a wonderful trade number on my prior vehicle.
I highly recommended him and know that he must treat everyone he meets with the same care and respect!!!
John Shelton… This is the person I will always come back to and send my family & friends to buy from him as well.
I travel everywhere and have many opportunities to choose to do business with … and I always choose people that:
Loves the place they work for and the people they work with!
Loves and believes in the product they sales!
Loves and sincerely cares about all of their customers equally!

My 17 year old and my eight year old loooove cars. However, when my oldest told me he was taking his littler brother to Aristocrat check out the cars I was a bit hesitant. Imagine my surprise when they came home and told me about how kind and welcoming everyone was! The salespeople were great and informative. They even let them sit in the cars and sent them home with a calendar! Guess where my husband is going for his next car…

We narrowed down our car search and went to Aristocrat Motors to test drive a vehicle we were considering on purchasing. Upon arriving, we noticed several salesmen who walked past us without a single word. We went inside to ask for help and there was not even a receptionist sitting at the desk. A salesperson was talking to the sales manager in his office and did not even acknowledge there was a potential customer waiting for help in the lobby. We waited for 20 minutes then decided to walk out. I do not understand why these salespeople have sticks up their noses as they work there and their paycheck is dependent upon a sale. I would not even think about purchasing a car from this snobby place.

I have been having my cars taken care of by Matt in service for quite a while and realized that I’ve never Unilocaled him. He always and I mean always goes above and beyond for my family. We currently have 3 Mercedes and a rover that go there for service. I wish it was cheaper but they do a good job and i love the car wash. Keep up the good work Matt.

I want to be very clear that this review is for the Service/​Repair shop of Aristocrat Motors. The sales and showroom team have always been very helpful but we will never return due to repeated poor service at the repair shop. The first time we went to Aristocrat Motors we took the Range Rover due to some strange electrical issues.
We checked the vehicle in and waited in the comfortable clean waiting area for 3 hours until the service salesperson came back with a quote of $ 3,784.16 to replace some bad computer components they claimed were bad. It was more than we wanted to invest so we declined, paid the $ 175.00 charge for the quote and figured it was not worth dealing with. A few weeks later a friend suggested taking it to his mechanic for a second opinion so we gave it a try. After 30 minutes his mechanic came back to say the fuse box had a short that he fixed for a total parts and labor cost of $ 137.80. Strike one for Aristocrat Motors since they had misdiagnosed the problem and charged us more for the wrong answer than it cost to get the real problem fixed.
The next visit with the Jaguar XK8 went well, they cut a spare key for $ 85 without any problems. The last and final visit was with the Jaguar XJR where we purchased a spare key for $ 85 then waited for the service shop to program it for the car. After 4 ½ hours (the service tech working on the car went to lunch and nobody informed us) the salesperson came back to share «the ECU is bad and the car cannot be programmed or even hooked up to a code reader». The salesperson was unsure if they could even fix the problem but estimated it would be over $ 3,000. We still had to pay $ 85 for the key and another $ 175 for the ‘diagnostic time’ although nothing was done.
I shared the experience with a friend of mine who works on cars part time who decided to take a look at the Jaguar with his code reader. He looked under the dash and said the connections where the code reader plugs into the computer were dirty. He cleaned the connections, hooked up the code reader and proceeded to read the computer without any issues. There was nothing wrong except some dirt on the connection port — another misdiagnosis from Aristocrat Motors Service Shop.