Bob Wark’s Liberty

Update: A few months after I wrote this, I stopped here for gas and one of the attendants tried to figure out if I was the guy who wrote it. He wasn’t very subtle (though he seemed to think he was; it was weird). Today, as I drove past, one of their guys coming out of the lot actually flipped me off. Classy. Downgrading them from two stars to one for this. If they thought being creepy and acting like jerks was worth it, good for them.

I stopped in when my tire pressure light suddenly went off. I was almost directly in front of the shop when it happened, so I figured maybe someone could help me and let me know if I needed air or needed a tire repair. I was on my way to NJ and didn’t want to get stranded. Parked and explained my problem to a guy in the office. He said pull it into the garage — so that’s what I started to do. He gave me the distinct impression that someone could check my tire right away. Well, there was a guy standing in the garage, screaming at me, «get it out of here, you just need air, what are you doing? (well, I was doing what the guy in the office said to do!!)». Then a third guy in the garage said go ahead and pull in. I didn’t know whether to back it up or pull it straight in. So the two guys in the garage started yelling at each other, right in front of me! One (the guy who told me to get it out) was using profanity that I don’t want to repeat here. EXTREMELY UNPROFESSIONAL!!! At this point, I just wanted to get the heck out of there. But I pulled in, going against what my gut was telling me. Guy number three did a cursory glance at my tires, checked the pressure in all the tires with a gauge, and added air where needed. He said it would be hours before he could put it up on a lift to really check. He was nice about this, and said to bring it back if the light went off again. I was appreciative of a friendly face, but he didn’t exactly give me peace of mind before travelling to the shore. Instead, I took it to the garage I normally use, where they know me and immediately did a check of all the tires. Turned out, it was a nail — they took off the tire and repaired it. DON’T GO THERE! It’s a mess, and you can tell the employees don’t like each other. I was in tears pulling away from the place. They (well, at least the one guy) treated me like an idiot, and that’s not the message you want to be sending to potential customers.

So I drop my car off to have a couple tires mounted and balanced and to have the oil changed; they call me up a hour later trying to sell me battery, but the battery is less than year old and under warranty. Skip the battery swap, how much is it? $ 165?! Looking at the bill, the tire balance and mount is $ 60, but then there’s a $ 75 charge for the oil change and $ 6 tire dumping charge and a pile of other small charges. I won’t be going back.

I had my mothers car fixed there and they charged me 9.00 for two lug nuts and 12.00 to screw them on. My problem with that is that i did not need them as i put my own lug nuts on and when i looked at the wheels they did not install any diff lug nuts.
DOD NOT GO THERE UNLESS YOU WANT TO GET RIPPED OFF.

This place deserves –10 stars and this is why…
I brought my car in for an oil change a few weeks ago… a little over priced ($ 55) but all went well.
Brought the car back last week for an emissions test and state inspection. Two hours after dropping it off they called with an arm’s length of issues that needed repair before they could pass the car for inspection.
I went over on my lunch break, the guy showed me an estimate for over $ 1,000. front control arms replacement, brakes, rotors. He puts my car back up on the lift and brings me in to see the control arms and how «messed up» they are. He chums it up talking about this job and title he thinks I have– I have no idea what he’s talking about, assume he thinks I’m someone else and ignore him because I’m freaking out about the $ 1,000 I am about to have to shell out for a part of a car I know nothing about, so him showing me it means absolutely nothing to me.
We start at over $ 1,000…then he says he can do it for $ 185 because we’ll skip the brakes and rotors for now and we’ll just replace the torn bushings but then he goes on about how I really should just get the entire control arm replaced ($ 650) since I’ll be spending so much on labor anyway having just the bushings replaced.
Now I’m feeling uneasy about this and my gut is telling me I’m being swindled. So I ask him to hand over the failed inspection paperwork and I’ll think it all over and get back to him. He says ok and that he wont charge me for another inspection if I have the repairs done there.
I go home and take the weekend to think about it and decide to bring the car to my family’s mechanic which is an hour away. After 3 hours of my car being at the mechanic shop my family has always used, I get a call saying that they have no idea what Bob Wark’s Liberty was talking about. He tells me that I have 1 bushing that is beginning to crack but that it could be years before it actually becomes torn and that their is absolutely NOTHING wrong with my control arms.
So I tell him to go ahead with the inspection and emissions. The family mechanic shop calls me back at 5pm and tells me my car is all set, inspection stickers posted and that my brakes and rotors are starting to wear but that I have about a year or so left before they need replacing.
All in all… EVERYTHING Bob Wark’s Liberty failed my car’s inspection for was a complete LIE and they charged me $ 84 for the same emissions and inspection that cost me $ 53 in bucks county.
The long and the short– If you want to be over charged for everything, be lied to on the phone and to your face and be swindled for at least $ 1,000 of repairs your car doesn’t need then head on over to Bob Wark’s Liberty Thievery!
If not… head… ANYWHERE ELSE.

Really surprised to see negative reviews below. I’ve had multiple cars worked on here over the past 5+ years and have always been generally happy. Never felt like they were trying to pull one over on me, always willing to let me drop my car off early, pick up late and do a good job explaining what was worked on, communicating other options.
Recommended for the area — never been anywhere else so can’t compare, but it should say something that I’ve never felt the need to do so.

Cheap gas, however it seems as if they shut down the pumps at night. I needed gas around 9:40 one night on my way home from work, I was told that there was «No gas» so I drove off.