MasterCuts

I wanted to get a hair cut and style and eyebrows waxed. The website says they open at 10. I arrived at 11:45. Gate down ¾ but a couple of folks in the shop & the lights are on. I stand there maybe 8 feet from the receptionist who is on the phone and a few more feet from the other two people milling around inside. No one acknowledges me. I find a seat and wait thinking perhaps they open at noon. Noon comes no change in the gate status. I call. Receptionist answers and I can tell from the self satisfied grin on her face that she realizes it is the lady sitting on the bench in the walkway of the mall who is asking her the question «when do you open?» She smartly says we don’t open until 1. No explanation and no courtesy in her tone. Two things Mastercuts needs to know — first, I will NEVER be back to this location or any other; second, I have four family members who make their livings cutting and styling hair as a result I am a VERY GENEROUS tipper. I understand the mistake on the website, I do not understand the discourtesy. So let me put this a way your employees will understand — bite me! The only reason there is any star at all is because there is no 0 available if one wishes to comment.