Country Inn & Suites by Carlson-Meridian

Arrived in Boise for a 4 night stay at midnight, tired, and just needing to get to the hotel and get some sleep. The «shuttle service» was a city cab, that was not marked as theirs, and not found with the other cabs. We weren’t given directions about how to find our ride (the cab) from the airport prior to our arrival and had to figure that out on our own. I will say, the front desk staff was very courteous and polite.
We had not been informed of the ongoing renovations to the first floor lobby, hallways, and breakfast room. There was no furniture at all in the lobby for us to meet our other family members when gathering for the day. On the first day I needed a ride to the airport for my rental car, and called for the «shuttle». 10 minutes later I got to the lobby and no cab. I waited outside, since again, the lobby had no furniture at all, and waited on the sidewalk out front. 15 minutes later I came back in and asked them to call to check on the taxi. The girl called, and apparently, the call was not sent or dispatched correctly, or something, but she said the cab would be right there. 45 minutes after my initial call for a shuttle, the cab got there. If I had a flight to catch, I wouldn’t have made it. The cab driver was very surly, and offered no apology at all, shifting the blame to the hotel. He explained in detail why these hotel runs are a pain in the neck and financially inferior to other fares for him.
The second day, my cousin’s room wasn’t cleaned at all, no bed made, not even towels. It was skipped entirely. When she called to let the front desk know, she was told the cleaning staff had gone for the day. And nothing was done. I had to go get clean towels for her. That day, my room had minimal service. The bathroom mirror wasn’t cleaned, and beds were very poorly made. The next day her room was cleaned and she was in the room. The housekeeping staff went on and on about others who don’t do their job and «goof off» instead of cleaning. The third day was about the same for our rooms. Bed linens were pulled up, but not straight on the bed and the little foot coverlet was not touched so it was all crooked and lumpy. When leaving, I checked the floor by our bed for anything that might had dropped, and found a toy car and a pretzel that were not ours, and had been there all 4 days of our stay.
Breakfast was very poor. The first day our hash browns hadn’t been cooked. They had been dumped straight from the frozen bag into the warming tray. There was no fresh fruit at all, just the empty container, and we were there an hour before the end of breakfast. 2^nd day breakfast was a bit better, but not much. I had to ask about the biscuits, and the staff brought some out. After that, we ate breakfast elsewhere.
I do plan to return to the Boise area, but sorry to say, will be sure not to stay at this hotel again.

My cousins and I stayed at the Country Inn & Suites by Carlton in Meridian ID for 4 days in June of 2016. We had separate rooms. My cousins got very poor room cleanings. The cleaning staff SKIPPED CLEANING MY ROOM one day during the stay. I called the front desk to alert them to this. They said, «It’s been a very busy day, but I’ll make sure the cleaning staff knows you want it cleaned.» That call took place at 2:11pm. I left the room and returned at 6:30pm. THE ROOM WAS STILL NOT CLEANED… NOT TOUCHED. I called the front desk again and was informed that the cleaning staff had left for the day. The girl at the front desk said she was the only person on duty at the hotel until the next morning. She did offer me the option of switching rooms. At that point, I was tired and didn’t want to move all my things. This has never happened to me at a HOTEL… not even when I have stayed at MOTELS. It was disappointing and I would not stay at a hotel in this chain again.

Rented their meeting room recently and it was great. The staff was very helpful and nice. The place was clean. Checked around to compare prices and the price I was quoted was SO MUCH better than some of the other hotels nearby.

I’m giving them a two for this stay. I stayed one other time: June 2015 and things were fine. This time: September 2015 my family stayed for several days and experienced apathy from most of the staff. They were understaffed for weekend breakfasts, so garbage was overflowing and several people went without the eggs and sausage. One waffle maker left the waffle raw in the middle. Mostly we were disappointed with housekeeping. One evening we came back to unmade beds and full garbage. We informed the desk and were given a new garbage liner by request. That’s it. No one came to finish the room and no compensation was offered. :(. On another day the door was crashed into very loudly; not a bump. It made us all jump and I saw a maid pulling away with her cart. My husband saw a maid help herself to the breakfast. We averaged $ 119/​night for apathetic service, but comfortable beds, decent food when available and clean rooms if housekeeping finishes the job. We moved to another hotel for the remainder if our trip.

First time here & I LOVE it!!! Wonderful staff, clean rooms, fresh breakfast, do friendly, & yummy cookies in the afternoon. Large hot tub & handicap accessible pool (both indoors). Wouldn’t hesitate coming here again.

We pulled up here late at night a couple days ago, after having called to make sure they wouldn’t give our room away. They reassured us that someone would be there and they’d hold our room.
Once we got in, the lady at the desk got us all set up, and was so kind. She was very laid back and let us know the pool and hot tub would be open a little longer, and helped me find an herbal tea to wind down after an 8+ hour drive.
I was surprised and impressed that both the pool and the hot tub had chairs to be accessible for people with disabilities.
The room was spacious enough for the two of us, clean, comfortable beds, water pressure in the bathroom was fine, nothing at ALL to complain about. Breakfast was included, and it was a little nicer than what I expected.
We only stayed one night, and got up early the next day and went on our way, but I’d stay here again.

We stayed for three nights while my husband was interviewing with a local company and we took an extra day to tour the area.
The hotel is older but exceptionally clean and well maintained and has some very nice upgrades. It is centrally located to the cities of Meridian, Eagle and Boise and is next to one of the main arterials in the area so it was convenient to get to all the local conveniences and the freeway.
They had a complementary continental breakfast with great coffee (coming from Seattle we were excited to have bold java), the only recommendation I’d make it to add in more protein and less carbs for the buffet. Lots of danishes, waffles, French toast, cereals and breads, biscuits & gravy but only one day of scrambled eggs and no hardboiled or cottage cheese or some other protein substitute to round out the carb load. They did offer yogurt and cut up fruit, which was a little past its time, but overall it was edible if you were in a hurry and looking for a quick bite. The mini waffles were a big hit with the husband.
It would be great to see the owner implement a recycle program and have a bin in every room and the lobby area. I felt bad about dumping all the plastic containers, newspapers and magazines in the trash.
The staff overall was very friendly and helpful, but the front desk person was doing laundry every time we went to the lobby to ask for assistance. They had a sign out front indicating they were doing the laundry and instructions to ring a bell, but the dryer’s were loud and they would not hear the bell every time so we’d be waiting around for 5 – 10 minutes at a time. What we found is the front desk manager does ALL the laundry for the hotel. I would recommend having someone from the housekeeping staff help with this task or hire someone to handle it exclusively so the front desk person can focus on customers.
Otherwise, it was a very nice stay, in a very clean hotel with friendly and helpful staff in a great location.
Recommend!

I stayed her one night, got here at 4 in the morning… After driving 13 hrs! Wasn’t looking forward to check inn as its usually a long tedious process! Nope… Young boy working grave yard was so pleasant and observant by knowing I was tired so when I needed my car rental license number and such I was like aw man, do I have to go out there to get it?! No problem. Just tell me what it looks like and if you know the model or make will be just fine. Asked questions about breakfast like time it ended and started. He says we don’t open for another hr or so but I’d be happy to set it up for you and allow you to eat before its time! So I skipped breakfast as I just wanted to go to bed. From the moment I walked in until the time I left the major observance I had was how impeccably clean the entire hotel was and how unnecessarily accommodating and upbeat a well as kind all the staff were that I came into contact with! Never once have I stayed in a hotel where the housekeeping made it a point to look you in the eye and say hello or good morning to you! And not just one or two… Every single one acknowledged my existence and was extremely welcoming! Bed super comfy as it was just the right amount of soft and firm for my taste along with some pillows firm an some super fluffy! Breakfast was superb to me especially for free! Hot items included biscuits and gravy with scrambled eggs kep warm! I don’t particular like biscuits and gravy but I even had seconds! Many selections of teas to meet specific needs– sleepy time, calming, relaxing, etc! Chamomile to name one. Coffee was great with only a few hrs of sleep turned me into wide awake and energized to continue my drive! Even came with brand name French vanilla or hazelnut creamer! Tv is good size and quality that turns on the dresser for convenient viewing and comes with a brochure of all the channels! Great for child with nickelodeon and Disney channels just to name two of the kids channels! Hbo and other movie channels included! The best experience I had was wen I realized that I was 4 min until check out. Still wanted to take a shower so I expressed my disappointment to lady behind counter, whom offered me ½ hr extra time without charge! Amazing. Toiletries came with brand name (Pantene pro-​v) shampoo & conditioner, face soap as well as a nice and thick bar of body soap which was moisturizing so skin didn’t feel dried out and icky! Makeup remover, lotion as well as mouth wash! Never got mouth wash from hotel before!!! Shower was wonderful and water was just the right amount of pressure and high up because I hate when I am face to face with my shower head! Then I had to do laundry because stupid me packed dirty clothes cause was to lazy to wash before leaving! Figured Id deal with it later! But I was worried as I was already checked out! No problem, gave me a card to get into laundry and no time limit to kick me out of here! In fact its 3pm and I’m still here! Daughter allowed to swim while attending to laundry! They even have rolls of quarters if you don’t have them for the machines! I can go on and on about my new all time favorite hotel but you have to come and check it out yourself! They go above and beyond the price and for a 3 star hotel!!! Come here for your next stay and I’m confident you’ll be more than happy that you did!

We stayed here for a couple of nights while in town to see family. I really don’t have anything negative to say.
The rooms were clean. The breakfast was good (especially for free) with numerous options. Our finicky kids found something to eat both mornings. The beds were comfortable. Good on all accounts!

We didn’t read any reviews and should have. The manager was suppose to contact us and it’s been a month.
So this place is a 3star and we paid over $ 500 for our stay and couldn’t get the cable stations to come in. Upon calling the front desk was told by staff that it wasnt their fault and they cant do anything about it. I call liar bc normal hotel staff can call the cable company to see what’s up. The front desk staff here just blames each other for everything. We didn’t have, or i should say had a gew squares on both rolls of toilet paper in our room when we got there so I went down to get more and the woman was nice but made excuses. The WiFi wasnt working right. .more excuses. Asked for the manager’s help… nope another excuse. Upon leaving was told the manager would contact us… left info and is waiting to hear back.
I got sick from their breakfast sausage. The breakfast at the hampton inn suites is better than here which I s where we will be at next time we are in town. Here they serve have under ripe melon, cheap waffle and cheap bread. cereal is cheapo and 2hot cheap items that are pretty gross so expect to eat elsewhere. I cracked up laughing at their advertised easter brunch… so hilarious! My Marriott stay in Boise was cheaper and had better amenities???
The tv’s are super outdated… 2002 called and want their analog back… beds are hard linen wrinkled. They have really bad water that completely dries you out.
The manager is super incompetent and the front desk staff is horribly untrained to do anything (managers fault) the cleaning staff was good except the elevator floor was dirty nearly the whole time we were here, but it’s highly used because the fancy stairs only go to the 2^nd floor and there were no signs indicating stairs to use anywhere else. It was really disappointing and we will book elsewhere.

Amazing that there are 3 reviews and then silence. Well I am here to tell you that it’s a great place to stop during your road trip wherever it’s taking you. We were on a mission from St. Louis to Portland and this was our final stop before heading into my wonderful city.
Pros:
Windows that open!!!
Air control
Free breakfast (though it’s not anything to wake up to unless you make one of those waffles!)
Quiet
Clean
Comfy bed/​pillows
Free wifi and it was fast
Good shower (hate some of those save the water shower heads, you know the ones that feel like you are being sprayed with an air gun, not here)
Good customer service. Guess Erin wasn’t there. Not like I’d give a 1 star for only that when my room was awesome.(See 1 of the 3 reviews here for more details) She even put us on the top floor. I mean that’s only the 7^th floor but more quiet that way.
Price was not cheap like a cheap hotel BUT, it was not overpriced either
Cons:
You are sitting in Mall land. everywhere for miles around there are malls. Not the fault of the hotel so no foul no harm.

We found a decent deal on hotwire, we stayed here while driving through and when we checked in at 1130 pm the lady was so sweet & took care of us right away! Then next morning trying to check out the manager Erin, was the rudest lady I have ever met! I would not ever recommend this place to anybody because of this womans attitude, I thought customers were always right? Well I have never been treated so horribly! DO NOT STAY HERE!

1. There wasn’t wireless in the rooms. I use an iPad.
2. 4 lights didn’t work as well as the outlet on the desk.
3. The toilet clogged.
4. I looked for the hot food breakfast but found only bacon, biscuits and gravy. An employee said that’s all there is for hot food. (She later offered to make me egg patties). I didn’t see the waffle maker on another counter.

I can’t believe I’m the first to review this gem!
The Country Inn & Suites are easy to get to, and close to everything. WOW are the rates cheap… I paid about 80 bucks for a king suite with a pull out bed for the kids in an adjacent room. Great free breakfasts, or walk across the street to other establishments. They provide hair dryer, microwave, and fridge. We had a very relaxing stay. Staff is very friendly. Pool & hot tub open until midnight. Rooms always clean. All non-​smoking hotel. Ample parking.
Only downsides to this hotel are the rediculously slow wireless internet connection speeds and the noise from the pool can be a bit much. I strongly recommend staying on the 3^rd floor or higher, away from the pool if possible.
Will definately stay here again, and will recommend to others. The staff was first-​rate.