Camping World of Boise

UPDATE: After nearly 2 months in service — we were told we could pick up our trailer, so we showed up and guess what — NO PAPERWORK AND OUR KEYS ARE LOST!!! we left without our trailer and management has yet to pick up the phone.
To say the service department is terrible would be too kind. Unless we absolutely have to — we plan to never return.

I purchased a trailer from the Camping World in Kaysville Utah and have had all of my service work performed by the store here. PJ who runs the store is very knowledgable and they have EVERYTHING you could ever want or need for your RV. Jason has always taken very good care of me in Service. I highly recommend these guys and will continue to use them and shop here.

Worst customer service ever. Bought a brand new class c motor home and had some quality issues. Toilet seat hinge broke on our first trip. 5 weeks to get a new toilet seat from manufacturer. Outrageous. Went to take a shower but no one told us we did not have electronic start for water heater. Trip with no shower, cause we thought it was broken?! Probably would have used propane if we knew, we had a 50 minute walk thru that they told us to plan on 2 hours minimum, when we purchased. Had to pick up unit for a trip and will have to bring back end of September when our toilet seat arrives from Timbuktu I guess (5 weeks).

If I could I would put a negative star for this site. We bought an RV at this place one year ago. There was an RV advertised on the internet that looked real good and was just what we were looking for in a class A. It came with a toad (a Smart car)! When we got there we were told they sold the toad separately and it was gone. Although the internet still showed the toad in the ad. We got to Meridian after traveling from Montana to see the advertised RV. We waited way too long for the salesman to help us even though we made an appointment to see him. We should have just got up and left. The salesman could not find the RV we asked to see and he was confused as to which one we wanted to see. Strike 2! Now he found it but begins to talk about how the previous owner put it on consignment and such. All talk from this salesman is negative about the previous owner and the RV. It still looked good to us. Salesman then wants to show us another similar RV. We look at it. He begins to talk this one up real hard! All positive now!
We should have left at this point as this was the CLASSIC BAIT AND SWITCH coming on. This RV was not as nice, dirty inside and out. Cheaper yes, but we liked the first one better.
We asked to drive the first RV. We were told to go to the waiting area and the salesman would get it out to where we could drive it. Time marches on…(we should have left)…now we are told the RV will not start and there is techs working on it. Time marches on… finally told it will not start and would we be interested in trying the other RV? OK sure…(we should have refused and left)
The test drive went ok. We checked out the RV and found the coach batteries were missing and in their place was one small 12v battery that would not power much for very long. Previous owner had taken the other batteries as well as a few other things we noticed. Solar panel, satellite receiver antenna, and who knows what else. The salesman could not identify what I guessed was an DC to AC inverter. Salesman had previously told us how he had been selling RV’s for many years yet he could not confirm that what I guessed was an inverter.
After going through the finance person who claimed at one point she had not made a mistake in 3 years and yet she just made a mistake on our contract. how weird is that?
The RV was ready the next day for us to pick up. We inspected it and were told it was in excellent shape. Turns out later in the day we are leaving the lot and it starts raining… Wipers are not working. Oh yeah it is in excellent shape. I had to rustle up the service manager to get this fixed as we are on the road to Carson City NV without wipers. The manager and a service tech put in a USED part and promise to send a new one to us. That ends up taking 2 weeks and several phone calls. The keys to the RV do not include the deadbolt lock key and only one set of keys. More phone calls and more waiting to get the new lockset from Winnebago via the CW service manager. On the road now and stopping in Winnemucca NV for the night. We lost coach battery power and cannot pull in the slides or start the engine. The new coach batteries they put in are dead. Many phone calls later we get a service person to spend 4 hours rewiring the so-​called aux battery with new cables and relocating same to the battery box under the steps. We have road service and a service contract but we had to eat the 4 hour service person charge because nothing was replaced. I could go on with this but I will finish by saying… BEWARE OF BUYING FROM THIS PLACE!!! THE SALES PEOPLE ARE NOT HONEST!

We just bought our 2016 coleman lantern travel trailer this week and had a great experience with Camping World. Their sale price on the style camper we wanted was the best price in town. We have not had any transactions with the service department yet… hopefully that will go just as smoothly as the rest when we do! Yes, we read the other reviews before shopping there and I always try to keep in mind that when someone likes something they are likely to tell a few people about it however, when people don’t like something they will tell everyone they can.

This is your typical camping world. There’s a million sales guys running around a one guy at the parts counter. They have the typical things that you will find at every other camping world. Overall I wish there was another store to go to but I do not know of one.

The store and parts department here are nice. That’s about it. Do not ever take your RV for service to this place. We took our RV in to have them do their silver service plus generator service. They came back and told us that there were two leaks in the propane system, one in the range and one in the fridge. The part for the fridge was no longer available. So their solution was to buy a new fridge. Within five minutes of me looking online I found an alternative part number that the manufacturer had issued. They said that they could perform the generator service because there was no gas in the generator, but my rig has an under rig generator that pulls fuel from the gas tank. Kind of scary that I knew more than their techs and I just bought the RV, which is my first one, less than a month before I took it in.
They also left my black water valve open with the cover on the drain pipe. I spotted it before we left for a trip but when I went to the dump to make sure everything was drained, it spilled waste all over my clothes and shoes and all over the dump site. To say I was upset is a huge understatement.
So not trusting what they had told me, I got a second opinion on the leaks. Surprise, surprise the person that I had do a second test found NO leaks anywhere in the LP system. They tried to scare me into buying new appliances and I refused to fall into their web of lies!
There were other little things that they said were broken or didn’t work, like the LP detector. They said it needed to be replaced because the old one didn’t work at all. Granted it did need to be replaced due to age, but it wasn’t working because there was no fuse installed in the breaker box for it. I had to figure that one out.
At this point I’m not 100% sure what we paid $ 450 for. I would highly recommend taking your RV to anywhere but here! If I could give it zero stars I would.

Yet another one star rating for Camping World in Meridian. I browsed parts for my recently purchased trailer. Found the part I wanted and inquired about where to purchase propane. The pleasant sales clerk told me where to go to get the propane and to bring my slip back and she’d ring them up together. She would call to have someone come fill my tanks. The distance to the tank filling area is not short. So I drive my RV over, took off the tanks and waited… and waited. 15 minutes and nothing. I walked up to reception to ask for help and they rudely referred me back to the retail area. That same, formerly friendly sales clerk snapped at me that she had already told her manager. I walked back out and waited again. Same result. I’m can’t figure out why there isn’t a call box, accept of course that they want you to spend time in the retail area. Again I tromped back in. Now there is a long line at the retail desk. Waited in line, by then I was so angry I walked out, put the tanks back in my RV and left. I will not return.

Customer service at it’s very worst. Service department and management refuse to resolve problems and do NOT respond to e-​mails or voice mail. My first experience purchasing a camper was and still is a total nightmare. I highly recommend anyone to shop elsewhere. I can’t believe management at any level allows this to happen. I will continue to tell anyone who will listen to go elsewhere.

Don’t know about the sales side but stay away from their service department. They will charge 4 – 5 times what anyone else will. They «find» all sorts of non existent problems, canning seem to ever get things done in the time they quote you and find all sorts of ways to add more to your bill. Do yourself a favor, just stay away.

Our experience with the service here was so extensively terrible, it’s hard to get it all down. Suffice to say, between the service taking so much longer than they quoted us that it delayed our camping trip, and finding out AFTER our blow out on the freeway that all of our new tires had been mis-​installed, and THEN finding out that they had OUTSOURCED our RV work to ANOTHER tire shop in Boise and charged us retail Camping World prices… we will not be returning. Dishonest, shoddy, expensive work. Not impressed, Camping World. NOT. IMPRESSED.

Bought a new camper from them, had to have it worked on 4 times before even using it once. When you pay 40,000 $ for a new camper it should not have to be worked on.

MAKE SURE YOU CHECK EVERYTHING WHEN BUYING FROM CAMPING WORLD
They provided me with 2 larger propane tanks, they claimed were filled, but upon using the propane for heat, both were empty.
Then when going back after they said the would refill the tanks, they stated that the tanks were EXPIRED, and they I needed to drive 15 miles to get the tank «certified».
AND upon going to the location CW advised, they said the tanks were not expired after all.
I’m pissed at the quality and reliability of this location

The best sales and service we have dealt with at any dealership! We were treated like we were their only customer even though it was packed! Well stocked store, amazing selection of RVs. Sales people all the way to maintenance went above the call! Best experience ever!

We bought a brand new RV elsewhere because the salesman at Camping World pestered us to death when we went to ‘just look’ there. Did call CW to get an estimate on installing a tow package on our car. Gave all the details, no call back. Went in person, gave all the details, no call back. Complained to Marcus Limone who owns CW. Went elsewhere for tow package but now told we can have warranty work done at CW by Forest River & rather skeptical about using their services.

Absolutely, hands down, the worst customer service ever! Employees don’t care, the sales people are more interested in texting and playing on their cell phones, than helping customers. Today I called the parts department to see if they had mud flaps in stock; the guy said, I’m pretty sure we have them. I asked if he could check as I would be driving in from a long ways away. He acted like it was a hassle, put me on hold, and never came back to the phone. My guess is that management is the real problem here. The average employee here only has been there a few months! I am done giving these people chances. BTW, Amazon is a great place to shop for parts!