Ada West Dermatology

I switched over to Ada West from a clinic downtown as this was closer to my house. I have not had one single positive experience at this clinic. The front desk staff is short and rude. Not a pleasant place at all.

I received a bill dated 12÷7÷15 due 1÷7÷16 and on Christmas Eve I get a notice that they sent it to a collection agency. Really?! I didn’t even get time to pay it. And I have two forms of health Insurance. I will never go back to Dr Visser if this is how they treat patients. How disappointing.

Updating review. Last year after my appointment the gals at the front desk insisted I make an appointment for the next year. I did and scheduled that day off from work. I got a call last week saying my doctor would be on vacation at that time and I would need to reschedule. I took this day off from work for this appointment and to reschedule it would take 3 weeks to get in. I scheduled a year in advance and they call me 3 weeks before to tell me this? I told the gal that called me that I would have to call back at a later date when I could figure out a time to make it in. She then said «so you want me to cancel your appointment»? No I don’t want to cancel my appointment, you cancelled my appointment!!! What the heck. I do love Juliann Visser but I think its time to find someone who can make time for me. I guess they have gotten so busy they can’t accommodate those who they have to cancel on. This is not fair in my opinion and they should have been more accommodating, aren’t I the client?

Beware. Appointments don’t begin on time. I ask if the procedure I needed was covered by my insurance prior to my appointment.
The second time I had the procedure done it was coded differently and they requested that I pay the $ 200 difference! There was a lot of back and forth calls made by me between
Michelle in billing and my insurance BCBS. Finally talked to someone else and was told that they’d change the billing code.
4 months later I get a bill from collections!!!

Not pleased at all. When I walked into the doctors office, the receptionist were extremely unfriendly and I would describe it as snobby. They were obviously all about money and acted like they were better than everyone else. My appointment was at 9:15 and I didn’t see a doctor until after 9:45. I would understand if it was the end of the day and they were running behind, but first thing in the morning?! They acted like my time wasn’t valuable and they weren’t concerned with patients needs. I will not be returning.

My daughter is a patient of ADA West Dermatology and specifically Dr. Wells. We’ve been a couple of times over the past several months and Dr. Wells has been amazing with regards to follow-​up. He said he would send over some information pertaining to my daughter’s condition and he mailed a lot of research, much more than what we expected.
He also made himself available via cell phone should we have any questions. He also was a great resource for researching and recommending specialists who deal specifically with my daughter’s condition.
Dr. Wells is very warm and knowledgeable and we’re happy to have him as our daughter’s dermatologist.
My wife and I have enjoyed our visits to ADA West Dermatology and don’t feel it’s too clinical. The staff we have encountered have been very friendly and patient with us, especially since we have a young daughter.
I would recommend ADA West Dermatology for any skin related issues you wish to have examined. And while I would rather not be taking my daughter to the doctor, I have peace of mind knowing that she’s getting great care.
Should a skin-​related need ever arise for my wife or I, we wouldn’t hesitate to go to ADA West Dermatology.

Just visited Ada West today under referral from my primary care physician. It was a nice office but I could tell they were running behind judging by the large amount of people in the waiting room. The office staff was short and rude upon check in. I filled out my paperwork and turned it back in to one of the staff that seemed perplexed as to why patients were handing her paperwork. Uh, duh. that’s your job.
Waited a while longer and then was seen for a whole 15 minutes by one of the PA’s to check my moles. I go to check out to schedule a surgery and nearly choked to death on the fact that they wanted the whole cost of my visit right then and there (well over $ 100) even though I have the best health insurance in the valley, that pays in a very short amount of time.
Apparently the gig is that you pay them the whole cost of your visit, surgery, etc and then they take their sweet time billing your insurance and issue you a reimbursement. I’m not sure about the rest of you, but I sure as *&#$ can’t afford to pay over $ 500 out of pocket PRIOR to something taking place, and then relying on that money to come back from an office that I have no prior relationship with. How do I know that they’re not going to pretend they never received my money, receive my insurance money, and go on a vacation to Fiji? Maybe I’m in the wrong line of work, Ada West Dermatology is one of the biggest, yet legal, scams I’ve encountered to date! What a racket! I will NOT be back.

Wow what can I say? This is a great place to take care of you skin needs. I finally came to the conclusion that I needed to do something about my bad acne breakouts, I have dealt with acne since I was a teen and now into adulthood. Staff was friendly and Stephen is a great doctor, I feel comfortable and cared for when I am there. I usually don’t end up waiting that long, combined with seeing the doc paired with the lab visit across the hall its about an hour. No complaints! THANK YOU!

I had some large cysts on the back of my neck for years. When I eventually got a job with health care, I looked into having them removed. I went to a family practitioner and asked for a referral for not just a dermatologist but one who was skilled in surgical procedures as well. I was referred to Janice Neilson at Ada West. A minimally-​invasive method was used to make incisions into my skin and extract the cysts. With the help of both Ms. Neilson and a resident there named Som (who had stronger hands and fingers), my cysts were drained at first and then the sacs were removed piece by piece until they thought that everything was taken out. Much wringing and kneading of my neck occurred to drain the cysts and then push out the sac, so I admit that it was painful at times despite the local anesthetics. But I was told afterward that the method done to remove the cysts was far cheaper than if they had to use a scalpel and slice me open to remove them (read: surgical procedure). Considering one of my cysts ended up being the size of a golf ball, I was quite happy that they were able to do what they did with the method used. And my wallet thanks them too.