Access Heating & Air Conditioning, Inc.

When our AC went out on a 100 degree Saturday I thought for sure we wouldn’t be able to get anyone to take a look at it for at least several days. I called Access Heating & AC based on the on-​line reviews I read about them. I spoke with Jeff, the on call technician, and he stated he had 6 customers in front of us and it would be late in the day before he got to us, but he wouldn’t leave us hanging. True to his word, Jeff showed up late in the day, after what had to be a very exhausting day for him, and got us up and running. The next day James, the on call technician, followed up with us. Both Jeff and James were very pleasant, professional, and knowledgeable. We will be using Access Heating and AC for all of our service needs going forward. I will definitely be recommending Access to my friends and family.

This company charges far more than a fair rate. Do your research in Boise before calling this company. Very friendly, but they surely don’t understand how repeat business works… as it relates to competitive/​fair pricing.

I can’t imagine the work being more thorough or the company contacts more friendly and accommodating. They are my current go to for all HCAC maintenance and repairs.
Thank you James for everything.

I didn’t even get to have anyone come out and I am leaving a negative review. I called just to see about getting a quote for a gas line and I couldn’t even get out my request because the guy that answered was so concerned with the reviews on Unilocal and why I chose them. When I finally was able to let him know why I called he asked if I was looking for a cheap install because they charge a premium and cost more than most so I may be calling the wrong place… Nope when it comes to a gas line I am looking for quality but to be honest I was very put off by the manner of the guy I spoke to and will not be using their service.

After a bad experience with another company I was a little hesitant at finding another company to service my AC unit. I did some research and chose a company with great ratings from Unilocal.Not only did they schedule an appointment that would work for me they called in advance and arrived early. James did an excellent job, including cleaning the coil which apparently had not been cleaned by previous serviceman. I have already scheduled the fall service for my furnace. This is a company that understands and delivers great customer service unlike the previous company. Thank you Access and James for your great work and attitude!

It’s Friday July 3^rd, and we discover that our air conditioner doesn’t want to play anymore. Its a miserable 103 degrees outside for the 4^th of July weekend. We were miserable without AC.
Being in construction, my boyfriend was quickly able to diagnose the issue to a capacitor. On Saturday morning (4^th of July), I started calling around to see if I could get someone out to repair our unit. You can’t even begin to imagine the conversations I had with some of the repairmem. It fel like I was in an episode of «Here’s Your Sign» with Bill Engvall. (one place I called: Me: «hi, I would like to know if you have anyone that can come out today to fix our air conditioning unit (he cuts me off) Him: «did it break?» Me: «nope, it needs therapy and I’d like to see if you can fix it!» here’s your sign)
I called access Heating & Air Conditioning, Inc and spoke with James. First impressions are important to me, and James’ professionalism was absolutely perfect. He allowed me to explain our situation and what we thought it was wrong, rather than cutting me off and just saying «Oh I’ll be out there to diagnose it». That to me, makes me feel like they are untrustworthy. Before we hung up, he said he would call me first thing in the morning to let me know when he was on his way.
True to his word, James called us first thing in the morning and was at our house by 10 a.m. He was very polite, friendly, asked us what we thought was going on, and to give him a tour.
He went out, checked the unit, and as we thought it was the capacitor. However, he did notice that the freon needed to be charged. He wrote up 3 game plans for us to choose from, explaining them all with no pressure. We chose the best plan for us and he went right out there to fix it. He also gave us some advice on our air flow throughout the house.
We couldn’t have been more happy with the service. He came out on a holiday weekend and it was only $ 20 more. The parts were not over charged nor was the service call. Another thing that I noticed was that he never took any phone calls and only focused on us even though I know he was terribly swamped!!!
Thanks James. You Rock!!!
Your New Loyal Customer

I’ve used several hvac companies in the past as a landlord and home owner, and I can honestly say this was the best experience. I had a bad condensation issue damaging my basement and because of my schedule I needed same day service. Of course I picked the hottest week ever to call. Shareen the dispatcher was very accommodating and told me she would do her best but couldn’t promise some one could make it since it was so late in the day but guaranteed a morning appointment. To my relief they were able to come out same day (the cookie bribe might have had something to do with it) James showed up and was very professional, my homeowners insurance didn’t want to pay for the damages so James offered to call for me. After 10 minutes on the phone with the adjuster he had my claim approved. Talk about going above and beyond. Access has a customer for life!

Had my sons heater fixed. The tech Derrick was there earlier than expected and did a great job troubleshooting and repairing the heater. He was very professional and personable. I was very pleased with the service and would recommend Access to my friends.

My furnace was blowing cold air and it was freezing outside (and now inside). I called Access and they sent a technician over to the house. He did his assessment and gave me several options ranging from the «band-​aid» that would cost almost $ 3,000 to the recommended $ 8,000+ repair. He pushed the recommended and said if I chose the band-​aid it would just be enough to get it running today but I’d be calling him back soon to do more repairs. I said that was a lot of money and I’d like to get a second opinion and another estimate. He obviously didn’t want me to do that and said if I gave him the ok right now he’d have the heat on in a few hours. If I got another estimate I’d have a cold house for another couple days. I insisted and he said he’d call another company and get them on a 3-​way call and that way I could verify his estimate (um, no thanks I’d like to get an independent estimate). Well I called another company and was glad I did. The second technician came over and had it up and running fine in a few hours. The final cost — $ 400. Afterwards I showed him the Access estimate and he just shook his head and asked if he could have a copy to show his technician buddies. Stay away… far away.

Fast, friendly, clean-​cut and timely service! If you are looking for a thorough, detailed, and world-​class HVAC company, Access is your #1. They came out and fixed my water heater and I couldn’t be more pleased with the service I received.

I just got charged $ 446.00 to change a $ 5 capacitor. I can’t afford to take off another half day and I needed my AC working because I have animals, otherwise I would have called someone else.
The technician was friendly and he showed up on time, but he spent less than an hour on the entire job.
Let’s be overboard and say the capacitor (or as they call it a «voltage storage device») costs $ 50.00. That means I paid $ 394.00 for a service call that took less than an hour.
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We had our AC unit serviced. This was the first time in 12 years… The serviceman gave me a short AC 101 course because, i was asking a lot of questions. He explained in depth the AC unit. He did a complete test and serviced the AC. I was very impressed with his patience and willingness to explain how the system works.
I would definetly recommend this company to anyone.

We have been in this home for 11 years having experienced the regular issues that come with home ownership; HVAC repair, and most recently water heater replacement. In each instance, the people from Access Heating & Air Conditioning have been accessible, knowledgeable, friendly, prompt, fair, and trustworthy at every turn, and with every employee we have worked with. We can’t help but to be pleased enough to feel confident in giving them five stars; they really are a great company. I’m a skeptic by nature when it comes to home, auto and other like repairs/​replacements, and they pass my «smell» test each time. I venture to guess you’ll have the same great experiences we have had.

Great customer service! Always following up on subsequent appointments and maintenance. Prompt and efficient, I highly recommend them!

Access has amazing service… and I never have to wonder if it’s going to be done right. It always is. I’ve got a pregnant wife… and summer was coming. A/​C went out. Then, to our rescue, was James from Access. A/​C was back up on a Sunday and my wife was happy. I highly recommend Access. You won’t get better service.